Hampton Inn Beaumont

I would recommend the Hampton Inn Beaumont to anyone traveling there. The staff was very friendly and accomodating. They allowed me to check in early and even offered me my preference of floor. The room was very clean, the bed very comfortable, and the location couldn't have been better. It was very easy to find.

The day of travel, I called the hotel and requested that we get 2 beds, a crib for my infant, and a fridge. The person at the Hampton told us that they had moved us to a room on the first floor. That was great! When we got to the hotel, it was late (11 pm) and the lady behind the desk gave us a room on the 3rd floor and I told her that is not what the lady on the phone had said earlier. But since I did not care what floor I was on, the 5 of us went upstairs and found that there was one bed, a roll away type bed and a crib (5 people in a room that size - NOT GOOD). When I went back down to complain, the lady was not helpful in helping us locate a room that would be acceptable. The only reason we were able to stay there was the couple that came in right behind us had 2 beds in the room they were staying in and offered it to us. The floor in the room was "moist" and left our feet black. Every time I have to travel, I try to stay at the Hampton Inn, but I will not stay at that Hampton Inn ever again.

The hotel had difficulty with my [...] reservation. They had no idea that I had prepaid. This caused inconveniences/delays at check-in and check-out. Not sure I want to use a pre-pay option again.