Sheraton Arlington Hotel

I stayed at the same hotel 3 months ago and was pleased overall; however, this stay was terrible. 1. My room had no outside view, but instead overlooked a conference room & lobby area.2. The curtains were off the rod on both outside ends & one side of the middle. I asked that this be repaired and it was a pretty poor job. They did give me 2 complimentary breakfasts for the aggravation.3. The maid service was poor. I did not ask for the "green service" with limited maid service, but it seemed I got it anyway.4. The carpets in my room were not clean so I was never able to take my shoes off. The carpets in the hallway were also soiled.5. The white upholstered chairs were soiled.6. The day of check out I tried to call for a luggage cart but the phone did not work; no problem, I tried to use the cordless phone & it did not work either. [...]

While the Sheraton Arlington Hotel, Arlington, Texas offers great amenities and often offers a great stay, the weekends don't offer these benefits. With the proximity to the stadium and Six Flags, the weekends are wild and loud with lots of unsupervised kids. Often the parents are in one room, the kids in another. The slamming of doors and running down the halls continue until the early morning. Not surprisingly, the next morning, the parents are yelling at the kids trying to coax them from bed. Other notes: - check-in is being refurbished, but not a problem; staff is very helpful, and apologetic; the room is well appointed and comfortable; dining is limited, but it's in a great area for other choices; and the rooms connecting doors lack noise abatement - if the people (kids) in the next room are up, so are you. For business during the week, or a non-event weekend, it can be an enjoyable option.

Loud groups of teenagers hanging about in the lobby after midnight..Using all the 4 shared computers in the business center, making louds noise, obnoxious, and using profanity..Hotel staff failed to address the problem, even though the front dest was only 30 feet away from the situation..

First trip to Texas! Looking at colleges for our daughter. First reaction, nice, right next to the new Dallas stadium! The stadium is amazing! As we checked in though, not so nice. Our shower filled up with 4 inches of water and would not drain. Called to have it fixed. Next morning, not fixed, yuk! The pool was freezing and you better like to listen to hip hop because that was streaming all around the pool area speakers. The bar was the best place to be. Very nice staff, paid attention to every detail and that we were happy! This is more of a business hotel. They took off $40 for the shower.

The cleaners do not clean very well during your stay. We arrived on Weds. Thurs and Fri morning there were glass marks on the glass tables next tot he bed and the dresser, they were never wiped until Sat morning. I attribute that to another cleaner. We ran out of tissues Fri. morning as well as the plastic cups in the bathroom, neither were replaced until Sat morning. We had a long convention day on Saturday and got back to the hotel close to midnight. They have a room service menu for late night bites from 12AM to 6AM so we ordered a salad and a sandwich. They said it would be brought up in 15 minutes, 45 minutes went by and still nothing so my husband called. They had to check on the status and would call back. When they did they said the person who took the order went home and there was no more food. That's it no apology no regrets, had we not called, they would have never bothered. The manager did not call my husband until yesterday, Monday, since she was out on the weekend. We barely got an apology and there was nothing she could do. We had a wonderful time in Texas but this was just not nice, not what I expected from this hotel. So I definitely would not recommend this hotel to anyone.

Uneventful. Breakfast was adequate at best. Two of our towels had brown stuff on them... dont really want to speculate what it was.

The bath tub didn't drain so taking a shower meant standing in a puddle the entire time. Gross. also, the pool was WAY TOO shallow. It was built entirely for kids, so if you're an adult trying to have some adult fun, get ready to be annoyed. And the Market was a complete rip off! I was charged $12 for Milk, A bowl of cereal, water and some fruit. You'd think it was a 4 star restaurant with that kind of a price even though the line was almost always out the door because it takes the staff 10 minutes to make one coffee! I understand that I should be paying for the convenience of not having to find a grocery store since there is no convenient store in Arlington, but seriously that is exorbitant! And why would the hotel bar not open until 4pm? That seems like a silly business decision, but if that had to do with liquor licensing issues then that is the only reason that would make sense. Also, we had to request our own towels because the maids missed our room, and then when they realized that, they finally asked us at 5pm if they could clean it. That's just ridiculous. at 5pm i'm getting ready for dinner, so no I would not like my room cleaned while i'm taking a shower, but thank you for finally remembering that you missed my room.

nice room, bathroom very small, pool is only 2.5' deep

The hotel appeared to be quite nice, until we tried to get on the elevator. Our room was located on the third floor, and two of the four elevators would not work on that floor. We could go to level 2, and walk up a flight. Only once did we get lucky enough in the lobby to get a working elevator. Also, the temperature outside was a brisk 45 degrees, and the heater in our hotel room did not work. We could turn the air up to make it kick off, but we were not warmed by heated air. The hotel was clean and the staff was friendly however.

It's a great hotel, the room service was great and the view of the city were spectacular. It's not really a place I would recommend for the single person though but if you have a family the pool, the attractions and family oriented vibe of the hotel would be stupendous.