Hotel Preston

Nicely appointed very large rooms. [...]

The staff was very curteous. I loved that you had to have a room key to get to the upper floors. My kids loved that we could have the cookies and lava lamp sent to the room. However, if you need extra linens, you need to get them when you check in. When I called at 11pm when everyone got settled, they could not provide an extra blanket as housekeeping was closed.

We enjoyed the room and it was quiet.

We would stay there again. The decor was modern and attractive.

If you need a hotel near the airport, this hotel has clean, above average spa-like rooms, nice big screen TV and large choice of in-room movies for the family. However, the mattress was only about a 6 out of 10 in comfort and we would choose to eat somewhere other than the hotel restaurant the next time around.

The hotel was very comfortable and the decor was wonderful. I liked many different things about our experience except for the fornt desk staff. The gentleman that checked us in was rude to the point that I originally regretted chosing the hotel. He was dismissive to other customers on the phone when they called for something, sent a very poite shild off after telling him it would be at least 30 minutes or more for clean towels and told me directly how much he hated late check ins.... I was a late check in, not by choice. He didn't have my reservation on record [...] He told me that I had to leave a credit card and said he hoped it wouldn't get charged again but couldn't guarentee it. [...] I tried several times that night and the next day to see if they found my reservation and each time was treated like an inconvenience. The following night, a Saturday, we went to the bar and it was packed with only one person working, the bartender. I tried to stay in good spirits over the service thing because it was the first time in a long time my husband and I had gotten away without a child but it was tough not to dwell on the rudeness of the front staff. The room was wonderful and the little amnenities was nice. I didn't get a goldfish though which was a bit disappointing and was told room service was closed even though the flyer on the front desk said it was open 24 hours. I also liked the way you needed your key to activate the elevator, especially with the bar downstairs. Even though the Hotel has a good thing going I wouldn't stay here again because of the service, sorry.

Cute, full service hotel with comfy beds and a friendly staff. I travel here on business and it is a great overall value.

Great hotel! The rooms and decore where awesome.They only offer 24 hour room service on some nights,and they only run there shuttle to the airport.The room service and staff where very helpful and meet every need we had.

The Preston was one of the hotels in our [...] package, after reading many better than average reviews we decided to book it for the weekend. The hotel is clean and the staff seemed pleasant, however this is not a luxurious hotel, it is a serviceable 3 star venue.

The hotel is in a convenient location right off I-55 (go straight north for Opryland and a short East for downtown). The staff were friendly and helpful. The hotel and rooms were cool (loved the lava lamp). Here's my problem... The walls must be VERY thin. My first night we was kept awake til 5am with loud voices, music, and slamming doors. The next day they moved us to another room. We were awoken again at 4am by a yelling neighbor shouting every curseword imaginable (great for a Sunday morning). The hotel is great, but the people who stay there are rude and loud... and you can hear every little thing. It would be nice if they had a hot tub.