$69 Avg/night
Rate based on Check-in: Dec 29, 2014 Check-out: Dec 30, 2014

MainStay Suites Knoxville

3 stars
144 Merchants Drive, Knoxville, TN 37912
Hotel Overview
Reviewer score
3.8
out of 5
12 reviews
COUNTRY MUSIC FAN CRASHED

a quick stopover after a Luke Bryan concert. Late check in was very fast and employee very... See full review

  • Carolina businessman
  • Mar 4, 2014
Not Knockin' Knoxville

The front desk staff was helpful & answered questions even outside of their expected field. The... See full review

  • Anonymous
  • Dec 9, 2009
Extended stay hotel conveniently located off interstate 75 located just 4 miles from downtown Knoxville and the Univeristy of Tennessee. All rooms feature Fully Equipped Kitchens and 32 LCD televisions. Hotel offers Free Parking, Free high speed wireless internet, Free hot breakfast. Hotel features Onsite Guest laundry facility, game room and fitness center. Hotel shares a parking lot with Cracker Barrel, starbucks and hooters and is in walking distance to many other area restaurants. Guest are invited to join in on the Tuesday night Managers reception.Pet accommodation: 15.00/night per pet. Pet limit: 2 pets per room 25 lbs or less. Designated rooms only. Guest must have a credit card on file or 100 USD cash deposit for incidentals.

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Amenities

  • WiFi
  • Free parking
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Pet friendly
Activities
Exercise gym
Dining
Coffee maker in room
Vending machines
Services
Business center
Guest laundromat
Multilingual
In-Room Safe
FAX
Internet
WiFi
Parking
Free parking
Parking
Outdoor parking
Truck parking
Bus parking
Accessibility
Ramp access to buildings
Brailled elevators
Room
DVD player
Television with cable
Telephone
AM/FM alarm clock
Hairdryer in room
In room movies
Sofa bed
Iron

Nearby points of interest

  • Neyland Stadium: 4.6 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (12)

Ratings and reviews for MainStay Suites Knoxville

Overall score

3.4 / 5
5.01.0
5 out of 12
Amenities:
3.6
Room cleanliness:
3.8
Hotel staff:
3.2
Room comfort:
3.6
Location:
3.8
Value:
3.4

40% would recommend to a friend.

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Review of MainStay Suites Knoxville

Reviewer score

3
5.01.0
Light sleeping insomniac
Business
Knoxville
Mar 11, 2013

Thin walls

The walls were very thin so we could hear everything going on around us. It became unbearable when housekeeping arrived and all we could hear was vacuums and bumping all around.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

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Review of MainStay Suites Knoxville

Reviewer score

3
5.01.0
Anonymous
Business
Nashville, TN
Dec 7, 2010

Don't pay with cash

I was in Knoxville for 1 night. A friend recommended this hotel. Room was clean & nice. Paid cash for room & was treated like a criminal. Check out time was at 12 & the GM called us & 11:30 to ask when we were leaving. We had to pay a $100 deposit since we paid with cash. When we got ready to check out, the hotel staff made us stand in the lobby for 10 minutes while she went up stairs to check the room. The friend that recommended this hotel paid cash when they stayed never received a call about the time of check out & the room was not checked before the deposit was given back. I think some discrimination is going on at this hotel. Beware African American people.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
1
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of MainStay Suites Knoxville

Reviewer score

3
5.01.0
Anonymous
Business
Nashville
Nov 1, 2010

OK

Stayed in Knoxville to visit my son. The hotel was OK - room smelled musty. The AC unit did not work that well and the tub had a hard time draining. If you stayed more than one day - they did not give any more coffee in the room and you had to get coffee in the downstairs lobby.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

close to restaurants

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Review of MainStay Suites Knoxville

Reviewer score

4
5.01.0
Anonymous
Business
Charlottesville, VA
Sep 26, 2009

Very clean, service oriented

Visiting our son for the weekend and found the accommodations very good for our purposes.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of MainStay Suites Knoxville

Reviewer score

4
5.01.0
Cards Fan Justin
Business
Medina, TN
Sep 8, 2009

Very nice

Free Parking. Free Breakfast. Clean and spacious room with kitchen. Next to Howters. The only problem I had was getting more washclothes because they have an exchange policy.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Full Kitchen or Howters is next door.

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