Extended Stay America - Knoxville - West Hills ★★

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Rate based on
Check-in: Feb 17, 2016 Check-out: Feb 19, 2016
1.8 /5
Overall score
Hotel staff:
1 2 3 4 5

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At Extended Stay America, guests find a friendly home away from home, whether for a day, a week or a month. Each of our 72 spacious suites offers a fully equipped kitchen, free WiFi, and a flat screen TV with premium channels, with free grab and go breakfast and laundry facilities onsite. Only 4 miles from Knoxville, close to restaurants, and just 25 miles from Smokey Mountain National Park, our hotel is the convenient, affordable choice for savvy business and leisure travelers. Hotel requires a valid credit card on file upon check in for incidental charges or damages to guest rooms. If no valid credit card or guest is paying cash, a cash room deposit in the amount of 100USD per stay per room is collected. After satisfactory inspection at check out, room deposit will be refunded. Refunds over 100USD will be refunded by check within 14 days of departure.

Recommendations for you



  • High-speed internet
  • Free parking
  • No smoking rooms/facilities


  • Air conditioned
  • No smoking rooms/facilities
  • Pet friendly
  • Free local telephone calls
  • FEMA approved


  • Fitness center or spa
  • Jacuzzi
  • Sauna
  • Children's activities
  • Game room
  • Jogging track
  • Tennis
  • Play ground
  • Boating
  • Fishing


  • Continental breakfast
  • Coffee maker in room
  • Meal plan - continental


  • 24 hour front desk
  • Maid service
  • Security
  • Wake-up service
  • In-Room Safe
  • Copy service


  • High-speed internet


  • Free parking
  • Parking


  • Accessible facilities
  • Accessible rooms
  • Accessible parking


  • Television with cable
  • Radio
  • Cordless phone
  • Safe
  • Telephone
  • Kitchen
  • AM/FM alarm clock
  • Desk with lamp
  • Heated guest rooms
  • Hairdryer in room
  • Microwave
  • Bathroom telephone
  • Temperature control
  • Shower
  • Electronic door locks
  • Iron
  • Ironing board
  • International direct dial
  • Sprinklers in rooms
  • Bath tub
  • Bidet


1.8 /5 Overall score

  • Amenities: 1.6/5
  • Cleanliness: 2.6/5
  • Hotel staff: 3.6/5
  • Comfort: 2.4/5
  • Location: 3.2/5
  • Value: 2.8/5

Extended Stay Knoxville

Would recommend Wed, Nov 19, 2014
You get what you pay for. Bring any pans, plates and utensils if you want to use the kitchenette. Full size fridge that was actually cold was nice. For the money, it suited my needs.

Shopping hint

West Town Mall and many restaurants within a short walk/drive.

| Virginia Business

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 3 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 3 /5

Old Smelly Room

Would not recommend Tue, Sep 2, 2014
The room was supposed to be non smoking. It may have been, but since the room hadn't been updated since the 70's, it reeked of smoke.

| Nashville Family

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 2 /5
  • Hotel staff: 4 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 2 /5

Noisey and Smells of Smoke

Would not recommend Mon, Dec 2, 2013
The staff is friendly. The hallways reek of stale smoke. Constant door slamming during the night from lobby to hallway. A simple quiet close attachment would cost 15 bucks. They dont care. Cheap price...cheap hotel. Never again.

| Tampa FL L.G.B.T.

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 2 /5
  • Hotel staff: 4 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 1 /5

Comfortable lodging

Would recommend Tue, Jun 18, 2013
We used this hotel for lodging during a family gathering of several days' duration centered at a home nearby. It was comfortable, clean, and quiet and the staff was cheerful and helpful. I missed having a quiet place to read or write located elsewhere in the hotel besides our room. There were soap and towels, iron and ironing board, and enough cooking utensils, etc. But few other amenities, such as a hair dryer and shampoo, were provided. I would stay there again because our basic needs were met and the location was good.

| Hamilton, MT Couples

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 4 /5

It is what it Is - and no more....

Would not recommend Tue, Dec 15, 2009
[...] said it had a fitness room - NOT TRUE. Unfortunate, since this was my primary selection criteria. I only stayed one night (visiting someone at Park West Hospital). The kitchen was very usable - if you're planning a long stay you'll be able to cook fine - full size frige, stove, microwave, etc (Note - I did not notice how well the kitchen was stocked (pots, pans, etc.). Room for just two though. Only a recliner, no sofa. Room was compact, and only had about 5-6 hangers in the closet.Don't expect flat screen TVs or fancy new beds. The TV was older than me (and I ain't no spring chicken). All the diesels firing up at 6:00 AM was not fun - I was on west coast time. I slept fine on the thin, firm mattress, but most probably would not. I did not hear any TV noise - thin walls are sometimes a problem in hotels of this price range. It's a little hard to find, turn before the light & before the Big/XL Mens clothing store (If turning right from Kingston Pike). Carpet was on its last legs. Location is a little creepy. If you're traveling with the significant other - drop a few more bucks and stay somewhere off the Cedar Bluff Exit.

| Everywhere Singles

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 4 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 4 /5

Top hotels

Nearby points of interest

Neyland Stadium 7.1 mi

Hotel Policies

  • Check-in: 03:00 PM
  • Check-out: 11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Choose dates
Rate based on Check-in: Feb 17, 2016 Check-out: Feb 19, 2016