$87 Avg/night
Rate and special offer based on Check-in: May 14, 2015 Check-out: May 15, 2015

Westgate Smoky Mountain Resort and Spa

4 stars
View map of 915 Garden Road, Gatlinburg, TN 37738

Hotel Overview

Reviewer score
3.9
out of 5
132 reviews
Great place to stay

This is the best place to stay in the Smokies. I never stayed here before, but we liked it so much... See full review

  • Robert A.
  • Apr 11, 2015
chitty'vacation

Had a Nice family vacation the kids enjoyed the resort loved the water park and game room See full review

  • bg poppa 22
  • Apr 6, 2015
Rustic mountain resort with splashy amenities
The 70-acre Westgate Smoky Mountain Resort and Spa looks more like a rustic mountain lodge than a hotel. Most of the suites come with riverside or mountain views, along with full kitchens. The adjacent Wild Bear Falls water park has a lazy river, slides and plenty of kid-centric fun. Barbecue is on the menu at the on-site Westgate Smokehouse Grill, and appetizers and drinks are served at the Mason Jar Lounge. There is a full spa.
Highlights
  • Suites have views and full kitchens and some have fireplaces and whirlpool tubs
  • Adjacent water park with lazy river and slides
  • Full spa offers hot stone massages, manicures, pedicures and facials
Rustic mountain resort spread across 70 acres in Gatlinburg
Location
The Westgate Smoky Mountain Resort and Spa is near the Great Smoky Mountains National Park. Trolley service takes guests from the resort to Gatlinburg and Pigeon Forge to see such sites as Dollywood and Ripley's Aquarium of the Smokies.
Rooms
Rooms at the Westgate Smoky Mountain Resort and Spa range from a 312-square-foot studio with queen bed and sleeper sofa to a 3,600-square-foot five-bedroom suite. All suites have full kitchens and balconies and two-bedrooms and up have washers and dryers. High-speed Internet access is available for a fee. The hotel allows pets (fees apply, call for details).
Dining
The seasonal Westgate Smokehouse Grill has a focus on Southern cuisine such as St. Louis-style ribs and is open for breakfast and dinner. The adjacent Mason Jar Lounge serves appetizers and drinks at Westgate Smoky Mountain Resort and Spa.
Recreation
The adjacent year-round Wild Bear Falls water park (fees apply) has 60,000-square-feet of aquatic fun. The park has a retractable roof, a 900-foot lazy river and a zero entry pool. There are two on-site heated seasonal outdoor pools, two hot tubs, a 24-hour fitness center, 24-hour marketplace and playground. The activities program has free or low-cost activities such as crafts, water aerobics and wine and cheese socials. Serenity Spa is open Monday through Saturday and offers services such as facials and manicures.
Transportation
  • McGhee Tyson Airport (27 mi/43.5 km)
Attractions
  • Ripley's Aquarium of the Smokies (4.6 mi/7.4 km)
  • Great Smoky Mountains National Park (5.1 mi/8.2 km)
  • Ober-Gatlinburg (5.2 mi/8.4 km)
  • Pigeon Forge (5.2 mi/8.4 km)
  • Dollywood's Splash Country (5.4 mi/8.7 km)
  • Pigeon Forge Factory Outlet Mall (6.1 mi/9.8 km)
  • Dollywood (6.8 mi/11 km)
  • WonderWorks (7.9 mi/12.7 km)
Policies and fees
  • The property collects a nightly resort fee of $9.95 USD that covers the following resort services: Wi-Fi access, local calls, use of fitness center, in-room safe deposit box and boarding pass printing.
  • Pet Policy: One pet (one cat or dog) under 60 lbs. is allowed. A $75 USD refundable deposit is required at check-in, and if there is no damage upon check-out, the deposit will be returned. A separate $80 USD non-refundable cleaning fee is required at check-out.  There are breed limitations. Guests with service animals will not be charged any of the above fees.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Reviewer score 3.4 out of 5
Reviewer score 3.6 out of 5

Westgate Smoky Mountain Resort and Spa Rooms

Studio
This 312 Sq Ft studio features a queen bed, double sleeper sofa, full bathroom with stall shower, kitchenette with microwave, mini refrigerator, 2-burner stovetop and coffee maker, and cable TV with DVD player. Accommodates up to 4 guests.
One Bedroom Villa
The 546 Sq Ft One-Bedroom, One-Bathroom Villa features a king bed, queen sleeper sofa, full bathroom with stall shower, fully equipped kitchen with full size refrigerator, microwave, 2-burner stovetop and coffee maker, a separate dining area and cable TV with DVD player. Accommodates up to 4 guests.
One Bedroom Deluxe King Bed Villa
The 780 Sq Ft One-Bedroom, One-Bathroom Deluxe King Bed Villa features a king bed, queen sleeper sofa, full private bathroom with jetted tub, fully equipped kitchen with full size refrigerator, stove, microwave and coffee maker, a separate dining area with fireplace, cable TV with DVD player and a furnished balcony. Accommodates up to 4 guests.
One Bedroom Deluxe Two Full Beds Villa
This 870 Sq Ft villa features two double beds, a queen sleeper sofa, full private bathroom with jetted tub, fully equipped kitchen with full size refrigerator, stove, microwave, coffee maker and a separate dining area, cable TV with DVD player and a furnished balcony. Accommodates up to 6 guests.
Two Bedroom Villa
The 1,230 Sq Ft Two-Bedroom, Two-Bathroom Villas feature a king bed in the master bedroom with jetted tub and private bathroom, a queen bed in the guestroom with connecting full bath with shower/tub combination, one queen and one double sleeper sofa in the separate living areas, a fully equipped kitchen with full size refrigerator, stove, microwave and coffee maker, a separate dining area with fireplace, washer/dryer, cable TV with DVD player and a furnished balcony or patio. Accommodates up to 8 guests.

Amenities

  • WiFi
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Pet friendly
Elevators
Activities
Indoor pool
Fitness center or spa
Fitness Center
Spa
Game room
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Smokehouse Grill
Enjoy award-winning barbecue at the casual Smokehouse Grill, which serves breakfast and dinner daily (seasonal). The Mason Jar Lounge offers full bar service and a menu full of snacks and appetizers. In addition, a multitude of quality, family-friendly eateries and dinner shows can be found in both downtown Gatlinburg and neighboring Pigeon Forge.

Hotel Policies

Check-in:
4:00 PM
Check-out:
10:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Westgate Smoky Mountain Resort and Spa

Overall score

4 / 5
5.01.0
5 out of 132
Amenities:
3.8
Cleanliness:
4.2
Hotel staff:
4.2
Comfort:
3.8
Location:
4.6
Value:
3.8

60% would recommend to a friend.

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Great Danes
Business
Mountain City, TN
Apr 13, 2014

wonderful spa overnight trip

This is a fabulous place; just beautiful. Great room servjce and really nice to have tthe spa there.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
rob deep
Business
lenoir, nc
Feb 24, 2014

excellent

Excellent staff and location also has a indoor water park

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

2
5.01.0
Baca Bear
Business
Orlando, Fl.
Sep 16, 2012

Fell far short of expectations for a 4 star

What appeared to be a higher end resort was not. The "Studio" room was small and cramped. I've stayed in many other "economic" motel chains with more amenities and comfortable room than this was. They also had the earliest check out policy of 10am with no flexibility I've experienced. In fact, when I left the room for breakfast in the hotel and returned to my room about 9 minutes after 10am, my room key was already unable to open the room. The hotel is spread our in different building, forcing me to walk all the way back to the lobby to ask for a new key to get my luggage out of the room. The Front desk employee wasn't sympathetic and reminded me in a lecturing manner that their check is 10am and strictly enforced, which is why my room key wouldn't work. Overall, disappointed and the food quality was also average

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
1
Trip purpose:

Business

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Anonymous
Business
Gatlinburg,TN
Mar 9, 2010

Best Time of my Life

This was the best experience that I've had in a while. I just needed a getaway. I am definitely coming again and again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

3
5.01.0
SallysMom
Business
Louisville, KY
Sep 28, 2009

not so much peace and quiet

beautiful location, but it wasn't the peace and solitude I was looking for. The walls are thin and I could hear conversations, the blow dryer, etc from next door. The laundry room that was in the middle of our two rooms was pretty loud, and due to some inconsiderate guests who decided to do laundry at 11pm, the buzzing sound of the dryer going off, was quite alarming. You pay for extras, uincluding phone and internet, nless you are one of the timeshare owners.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Money-saving tip: Not Applicable

trolleys are the way to travel throughout Gatlinburg, and they are very cheap. The trolley through the National Park was approximately 1.5 hours and only cost $2. It was a great overview of the Smokies. Concierge was quite helpful with all of the attractions, etc.

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