$101 Avg/night
Rate and special offer based on Check-in: Jan 7, 2015 Check-out: Jan 10, 2015

Westgate Smoky Mountain Resort and Spa

4 stars
915 Garden Road, Gatlinburg, TN 37738
Hotel Overview
Reviewer score
3.9
out of 5
126 reviews
Fantastic hotel

When checking in we were given a room at a very low building which seemed not to have mountain... See full review

  • Anonymous
  • Sep 30, 2014
Fantastic family getaway

Rented two rooms next to each other. No complaints:-) See full review

  • sugarpapa1856
  • Aug 7, 2014
Rustic mountain resort with splashy amenities
The 70-acre Westgate Smoky Mountain Resort and Spa looks more like a rustic mountain lodge than a hotel. Most of the suites come with riverside or mountain views, along with full kitchens. The adjacent Wild Bear Falls water park has a lazy river, slides and plenty of kid-centric fun. Barbecue is on the menu at the on-site Westgate Smokehouse Grill, and appetizers and drinks are served at the Mason Jar Lounge. There is a full spa.
Highlights
  • Suites have views and full kitchens and some have fireplaces and whirlpool tubs
  • Adjacent water park with lazy river and slides
  • Full spa offers hot stone massages, manicures, pedicures and facials
Rustic mountain resort spread across 70 acres in Gatlinburg
Location
The Westgate Smoky Mountain Resort and Spa is near the Great Smoky Mountains National Park. Trolley service takes guests from the resort to Gatlinburg and Pigeon Forge to see such sites as Dollywood and Ripley's Aquarium of the Smokies.
Rooms
Rooms at the Westgate Smoky Mountain Resort and Spa range from a 312-square-foot studio with queen bed and sleeper sofa to a 3,600-square-foot five-bedroom suite. All suites have full kitchens and balconies and two-bedrooms and up have washers and dryers. High-speed Internet access is available for a fee. The hotel allows pets (fees apply, call for details).
Dining
The seasonal Westgate Smokehouse Grill has a focus on Southern cuisine such as St. Louis-style ribs and is open for breakfast and dinner. The adjacent Mason Jar Lounge serves appetizers and drinks at Westgate Smoky Mountain Resort and Spa.
Recreation
The adjacent year-round Wild Bear Falls water park (fees apply) has 60,000-square-feet of aquatic fun. The park has a retractable roof, a 900-foot lazy river and a zero entry pool. There are two on-site heated seasonal outdoor pools, two hot tubs, a 24-hour fitness center, 24-hour marketplace and playground. The activities program has free or low-cost activities such as crafts, water aerobics and wine and cheese socials. Serenity Spa is open Monday through Saturday and offers services such as facials and manicures.
Transportation
  • McGhee Tyson Airport (27 mi/43.5 km)
Attractions
  • Ripley's Aquarium of the Smokies (4.6 mi/7.4 km)
  • Great Smoky Mountains National Park (5.1 mi/8.2 km)
  • Ober-Gatlinburg (5.2 mi/8.4 km)
  • Pigeon Forge (5.2 mi/8.4 km)
  • Dollywood's Splash Country (5.4 mi/8.7 km)
  • Pigeon Forge Factory Outlet Mall (6.1 mi/9.8 km)
  • Dollywood (6.8 mi/11 km)
  • WonderWorks (7.9 mi/12.7 km)
Policies and fees
  • Wild Bear Falls Waterpark will be closed from 02- 08 Feb 2015 for maintenance works.
  • The property collects a nightly resort fee of $9.95 that covers the following resort services: Wi-Fi access, local calls, use of fitness center, in-room safe deposit box and boarding pass printing.
  • Pet Policy: One pet (one cat or dog) under 60 lbs. is allowed. A $75 refundable deposit is required at check-in, and if there is no damage upon check-out, the deposit will be returned. A separate $80 non-refundable cleaning fee is required at check-out.  There are breed limitations. Guests with service animals will not be charged any of the above fees.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Reviewer score 4.3 out of 5
Reviewer score 3.4 out of 5

Westgate Smoky Mountain Resort and Spa Rooms

Studio
This 312 Sq Ft studio features a queen bed, double sleeper sofa, full bathroom with stall shower, kitchenette with microwave, mini refrigerator, 2-burner stovetop and coffee maker, and cable TV with DVD player. Accommodates up to 4 guests.
One Bedroom Villa
The 546 Sq Ft One-Bedroom, One-Bathroom Villa features a king bed, queen sleeper sofa, full bathroom with stall shower, fully equipped kitchen with full size refrigerator, microwave, 2-burner stovetop and coffee maker, a separate dining area and cable TV with DVD player. Accommodates up to 4 guests.
One Bedroom Deluxe King Bed Villa
The 780 Sq Ft One-Bedroom, One-Bathroom Deluxe King Bed Villa features a king bed, queen sleeper sofa, full private bathroom with jetted tub, fully equipped kitchen with full size refrigerator, stove, microwave and coffee maker, a separate dining area with fireplace, cable TV with DVD player and a furnished balcony. Accommodates up to 4 guests.
One Bedroom Deluxe Two Full Beds Villa
This 870 Sq Ft villa features two double beds, a queen sleeper sofa, full private bathroom with jetted tub, fully equipped kitchen with full size refrigerator, stove, microwave, coffee maker and a separate dining area, cable TV with DVD player and a furnished balcony. Accommodates up to 6 guests.
Two Bedroom Villa
The 1,230 Sq Ft Two-Bedroom, Two-Bathroom Villas feature a king bed in the master bedroom with jetted tub and private bathroom, a queen bed in the guestroom with connecting full bath with shower/tub combination, one queen and one double sleeper sofa in the separate living areas, a fully equipped kitchen with full size refrigerator, stove, microwave and coffee maker, a separate dining area with fireplace, washer/dryer, cable TV with DVD player and a furnished balcony or patio. Accommodates up to 8 guests.

Amenities

  • WiFi
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Pet friendly
Elevators
Activities
Indoor pool
Fitness center or spa
Fitness Center
Spa
Game room
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Smokehouse Grill
Enjoy award-winning barbecue at the casual Smokehouse Grill, which serves breakfast and dinner daily (seasonal). The Mason Jar Lounge offers full bar service and a menu full of snacks and appetizers. In addition, a multitude of quality, family-friendly eateries and dinner shows can be found in both downtown Gatlinburg and neighboring Pigeon Forge.

Hotel Policies

Check-in:
1600
Check-out:
1000

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (126)

Ratings and reviews for Westgate Smoky Mountain Resort and Spa

Overall score

3.9 / 5
5.01.0
126 out of 126
Amenities:
4
Room cleanliness:
4.3
Hotel staff:
4
Room comfort:
3.9
Location:
4.2
Value:
3.8

78% would recommend to a friend.

Sort by:
Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
super Maw Maw and Paw Paw
Business
Chester, SC
May 4, 2009

Fantastic family getaway

Fantastic, excellent,fun,good food,great waterpark

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Hitchedhikers
Business
St Louis, MO, USA
Oct 23, 2011

Perfect hiking/wedding anniversary trip

This is our 12th trip to The Smokies, and this was our favprite place to stay. It's a hidden gem in the national park and the trolley system runs from the resort to anywhere you might want to go.This was the smallest room but it was the only one left when booking. The plan is to stay longer next time and stay in a bigger room. The resort is wonderful and the staff is very friendly and helpful!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Time-saving tip: Not Applicable

If you plan to eat anywhere in Gatlinburg quickly, you must get there by 5 or 5:30PM. Any later than that and you will be waiting at least an hour. Use the trolley system for traveling to town. It's only .50 cents and no parking headaches or fees.

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Ms.Johnson
Business
South Carolina
Nov 1, 2011

weekend getaway

Our stay was absolutly perfect.Staff was friendly and helpful,the room was clean.I didn't miss home at all.I will book this resort again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
charlie321973
Business
Tazewell, TN, USA
Dec 30, 2011

Fantastic family getaway

had a blast lot's of fun for kids and couples. the hotel has a bar,waterpark and a small grocery store for thing you need or might forget.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Entertainment tip: Short drive from hotel

it's in the middle of everything

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
JodyP
Business
Florida, USA
Dec 31, 2011

A Great Place to Stay!

Our family just needed a few days to get away and relax! The room was a big surprise...private bedroom and pullout couch in a livingroom with a gas fireplace. The kitchen is stocked with utensils and such, and there's even a washer/dryer combo...all with the amenities of a resort. There are larger lodges, but for two adults and two kids, this was perfect...much more than you'd get from a hotel room at the same price.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Not Applicable

Bring foods to make your breakfast and lunch...not many options worth the money they charge on site.

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Terrell Wood
Business
Westgate smoky resort n spa in Tennessee
Sep 28, 2012

Fantastic loved the getaway from home !!!!!

We loved it lot to do !!! The room was nice will come back ! Nxt time will bring my kids

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: In Hotel

Love it

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Pifflebottom
Business
Knoxville, TN
Aug 12, 2013

Great day trip

Girlfriend and I only had a day off together and just wanted to get away and relax somewhere quiet. Westgate was just right for what we wanted. Highly recommended.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
joe213
Business
easley,sc
Dec 16, 2013

weekend getaway

it a time share. the staff is very friendly, more set for a family vacation .but the room was nice, its about 2 miles from down town so you have to drive or ride the trolly.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
George and Friends
Business
Doral, FL
Jan 7, 2014

Perfect friends winter getway

My friends and I enjoyed to stay on this resort. We had an excellent time. Very friendly staff. It was just a short drive down to Downtown Gatlinburg and Pigeon Forge.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Soccerchik
Business
Knoxville, tn
Feb 10, 2014

Great getaway

It was a great location. Quick trip to gatlinburg or pigeon forge or both. The room was great for the price and the hotel was very accommodating. We had a blast. The price was great for this quality of a room.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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