$103 Avg/night
Rate and special offer based on Check-in: Sep 25, 2014 Check-out: Sep 26, 2014

Westgate Smoky Mountain Resort and Spa

4 stars
915 Garden Road, Gatlinburg, TN 37738
Hotel Overview
Reviewer score
3.9
out of 5
120 reviews
Fantastic family getaway

Rented two rooms next to each other. No complaints:-) See full review

  • sugarpapa1856
  • Aug 7, 2014
Wonderful

From start to finish, I've had a wonderful experience with this company. Definitely worth every... See full review

  • Amy Kang
  • Jul 7, 2014
Rustic mountain resort with splashy amenities
The 70-acre Westgate Smoky Mountain Resort and Spa looks more like a rustic mountain lodge than a hotel. Most of the suites come with riverside or mountain views, along with full kitchens. The adjacent Wild Bear Falls water park has a lazy river, slides and plenty of kid-centric fun. Barbecue is on the menu at the on-site Westgate Smokehouse Grill, and appetizers and drinks are served at the Mason Jar Lounge. There is a full spa.
Highlights
  • Suites have views and full kitchens and some have fireplaces and whirlpool tubs
  • Adjacent water park with lazy river and slides
  • Full spa offers hot stone massages, manicures, pedicures and facials
Rustic mountain resort spread across 70 acres in Gatlinburg
Location
The Westgate Smoky Mountain Resort and Spa is near the Great Smoky Mountains National Park. Trolley service takes guests from the resort to Gatlinburg and Pigeon Forge to see such sites as Dollywood and Ripley's Aquarium of the Smokies.
Rooms
Rooms at the Westgate Smoky Mountain Resort and Spa range from a 312-square-foot studio with queen bed and sleeper sofa to a 3,600-square-foot five-bedroom suite. All suites have full kitchens and balconies and two-bedrooms and up have washers and dryers. High-speed Internet access is available for a fee. The hotel allows pets (fees apply, call for details).
Dining
The seasonal Westgate Smokehouse Grill has a focus on Southern cuisine such as St. Louis-style ribs and is open for breakfast and dinner. The adjacent Mason Jar Lounge serves appetizers and drinks at Westgate Smoky Mountain Resort and Spa.
Recreation
The adjacent year-round Wild Bear Falls water park (fees apply) has 60,000-square-feet of aquatic fun. The park has a retractable roof, a 900-foot lazy river and a zero entry pool. There are two on-site heated seasonal outdoor pools, two hot tubs, a 24-hour fitness center, 24-hour marketplace and playground. The activities program has free or low-cost activities such as crafts, water aerobics and wine and cheese socials. Serenity Spa is open Monday through Saturday and offers services such as facials and manicures.
Transportation
  • McGhee Tyson Airport (27 mi/43.5 km)
Attractions
  • Ripley's Aquarium of the Smokies (4.6 mi/7.4 km)
  • Great Smoky Mountains National Park (5.1 mi/8.2 km)
  • Ober-Gatlinburg (5.2 mi/8.4 km)
  • Pigeon Forge (5.2 mi/8.4 km)
  • Dollywood's Splash Country (5.4 mi/8.7 km)
  • Pigeon Forge Factory Outlet Mall (6.1 mi/9.8 km)
  • Dollywood (6.8 mi/11 km)
  • WonderWorks (7.9 mi/12.7 km)
Policies and fees
  • \Wild Bear Falls Water Park closed for maintenance and repairs from Monday, January 27th to Sunday, February 2nd. The Roaring Fork Snack Bar will also be closed during this time period. The water park will be reopened on Monday, February 3rd.
  • The property collects a nightly resort fee of $9.95 that covers the following resort services: Wi-Fi access, local calls, use of fitness center, in-room safe deposit box and boarding pass printing.
  • Pet Policy: One pet (one cat or dog) under 60 lbs. is allowed. A $75 refundable deposit is required at check-in, and if there is no damage upon check-out, the deposit will be returned. A separate $80 non-refundable cleaning fee is required at check-out.  There are breed limitations. Guests with service animals will not be charged any of the above fees.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

35.7313 -83.5187
Area served
Westgate Smoky Mountains Resort is located at the entrance to the Smoky Mountains.
Nearby airports
TYS - Knoxville
Area description
Dolly wood, Skiing (in season), Golf, Arts & Crafts, Antiques, Tennis, Whitewater Rafting, Nature Hiking

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Reviewer score 4.3 out of 5
Reviewer score 3.4 out of 5

Westgate Smoky Mountain Resort and Spa Rooms

Studio
This 312 Sq Ft studio features a queen bed, double sleeper sofa, full bathroom with stall shower, kitchenette with microwave, mini refrigerator, 2-burner stovetop and coffee maker, and cable TV with DVD player. Accommodates up to 4 guests.
One Bedroom Villa
The 546 Sq Ft One-Bedroom, One-Bathroom Villa features a king bed, queen sleeper sofa, full bathroom with stall shower, fully equipped kitchen with full size refrigerator, microwave, 2-burner stovetop and coffee maker, a separate dining area and cable TV with DVD player. Accommodates up to 4 guests.
One Bedroom Deluxe King Bed Villa
The 780 Sq Ft One-Bedroom, One-Bathroom Deluxe King Bed Villa features a king bed, queen sleeper sofa, full private bathroom with jetted tub, fully equipped kitchen with full size refrigerator, stove, microwave and coffee maker, a separate dining area with fireplace, cable TV with DVD player and a furnished balcony. Accommodates up to 4 guests.
One Bedroom Deluxe Two Full Beds Villa
This 870 Sq Ft villa features two double beds, a queen sleeper sofa, full private bathroom with jetted tub, fully equipped kitchen with full size refrigerator, stove, microwave, coffee maker and a separate dining area, cable TV with DVD player and a furnished balcony. Accommodates up to 6 guests.
Two Bedroom Villa
The 1,230 Sq Ft Two-Bedroom, Two-Bathroom Villas feature a king bed in the master bedroom with jetted tub and private bathroom, a queen bed in the guestroom with connecting full bath with shower/tub combination, one queen and one double sleeper sofa in the separate living areas, a fully equipped kitchen with full size refrigerator, stove, microwave and coffee maker, a separate dining area with fireplace, washer/dryer, cable TV with DVD player and a furnished balcony or patio. Accommodates up to 8 guests.

Amenities

  • WiFi
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Pet friendly
Elevators
Activities
Indoor pool
Fitness center or spa
Fitness Center
Spa
Game room
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Smokehouse Grill
Enjoy award-winning barbecue at the casual Smokehouse Grill, which serves breakfast and dinner daily (seasonal). The Mason Jar Lounge offers full bar service and a menu full of snacks and appetizers. In addition, a multitude of quality, family-friendly eateries and dinner shows can be found in both downtown Gatlinburg and neighboring Pigeon Forge.

Hotel Policies

Check-in:
1600
Check-out:
1000

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (120)

Ratings and reviews for Westgate Smoky Mountain Resort and Spa

Overall score

3.9 / 5
5.01.0
120 out of 120
Amenities:
4
Room cleanliness:
4.3
Hotel staff:
4
Room comfort:
3.9
Location:
4.2
Value:
3.8

77% would recommend to a friend.

Sort by:
Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

4
5.01.0
Anonymous
Cookeville, TN
Feb 22, 2010

Westgate Smoky Mountain Resort and Spa

Overall we liked it very much. It was difficult to find at first using directions from Mapquest but once we found it, it seemed like a really good area.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
5
Entertainment tip: Short drive from hotel

Go to the Dixie Stampede. I thought it was great.

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
chipperjohnlc
houston tx
Feb 1, 2010

westgate smoky mtns

[...] at the front desk upgraded us to a huge suite,the view was spectacular...he did this after hearing we had honeymooned in this area over 20 yrs ago...for some reason there was no dining on wed/thurs,but we were going into town anyway...we only wished we could hane stayed...forever

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
CHEAP SCAPE
NEWBORN GA.
Jan 9, 2010

PERFECT GETAWAY

ALTHOUGT WE VISITED HERE IN THE OFF SEASON, THE STAFF AND ROOM WAS PERFECT. EVERYONE WAS VERY HELPFUL AND OUTGOING.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

3
5.01.0
Anonymous
NJ
Dec 9, 2009

Ok I guess

Pushy time share part of the trip ruined the entire trip. I rented a HOTEL room. I did not get any promotional discount, or any other incentive to have to go through a timeshare presentation.THey need to realize if people have booked hteir location as a hotel to leave us alone.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
2
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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

4
5.01.0
SCHRODE'S
NEWPORT KY
Nov 9, 2009

Westgate

WE HAD A WONDERFUL TIME AT THE RESORT. WISH WE WOULD'VE HAD MORE TIME TO ENJOY ALL THE AMMENATIES! VERY COMFORTABLE ENVIRONMENT AND THE STAFF TRULY GO ABOVE AND BEYOND TO SUIT YOUR NEEDS AND REQUESTS. WILL DEFINITELY VISIT AGAIN

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

1
5.01.0
Very Upset Teacher
Marion, IL
Nov 7, 2009

Great place, horrible service!

The resort was great!!! Staff didn't know what they were doing. [...]

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
1
Room comfort:
5
Location:
4
Value:
4
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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

4
5.01.0
c.ksturgill[@]
elida, ohio
Nov 7, 2009

excellent getaway

last year we stayed in a one bedroom suite...loved it..this year by accident i booked a studio suite...not as big and the walls are very thin you can hear everything going on in other rooms..i will go back again but i will stay in the one bedroom suite.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Dining tip: In Hotel

exelleny food at the restaurant

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

4
5.01.0
Glad to Get Away
Kentucky
Oct 17, 2009

This Place Has It All

We loved this place and plan to go back. It was the best place we have stayed in the Gatlinburg-Pigeon Forge area so far. Rooms had kitchenette so you can save $$ on meals.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

4
5.01.0
amazon gurl
atlanta ga
Oct 17, 2009

the good and the bad

the hotel itself was amazing and that is the reason i will go back the restaraunt staff was super friendly, but the check-in staff, concierege, and bar tenders lacked customer hospitality. the food was delicious and the views were amazing.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
2
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short drive from hotel

you have to pay to park and there is in the words of a parking attendent "no comins and goins" so spend as much time in the city as possible.

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Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Anonymous
Rainbow City AL
Oct 12, 2009

AWESOME!

The cabins here are well kept, very clean, and quiet. When I go to gatlinburg from now on I will stay here. Make sure you take advantage of the indoor waterpark if you have kids. They will love it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
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Thank you for your feedback!
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