Westgate Smoky Mountain Resort and Spa

The hotel itself is very nice. Let me set that straight. The rooms were cleaned and well maintained. However, the great disappointment was that the big indoor water park was not included. It was an ADDITIONAL $18.95 per person! Outrageous. Had I known this, I would have probably booked a hotel closer to downtown Gatlinburg. Also, there were extra costs for everything: calling the operator, using wireless service. To reach the rooms on the hill, someone with a disability or illness would need to wait for a golf cart which was not always timely. This might be a great place for a family that's staying several days or a week. But I would not recommend for an overnight stay. My kids were devastated.

Great place in the woods. The rooms have great views of the mountains. Staff were very friendly. The only draw back was the noise from the neighbors. The walls were very thin...

Good rooms. Check-in procedure is just too time-consuming. After traveling for hours you don't want to be waiting in a crowded noisy lobby with your children for more than an hour without even being offered a glass of water. I also noticed a difference in staff's attitude towards non-white people.

Only stayed one night just for a little getaway. Very nice place, clean, homey-feeling. Checkin time was way too late at 4 pm. Checkout was too early at 10 am. We wanted to swim and relax, but the day was already gone by checkin at 4. And then it takes alot longer to get to your room. Won't give you a key; they must physically escort you to your room (for tips I guess) Security staff always watching guests and stopping them to ask where they are going, etc. Staff much too overbearing and intrusive. Also, it seems pretty pricey for what it is.

Very good service, but a little far from downtown, shopping place and smoky mountain main area.

The hotel was very nice. They had evening events such as campfires with marshmallows to make smores (for a nominal charge). They also have an on site indoor water park which while being accessible is expensive though. On the whole we and our kids enjoyed the stay here. The only drawback is that this hotel is not in Gatlinburg per se. You need to drive to get to Gatlinburg and enjoy the street life there.

My husband & I enjoyed the convenience of local shops & grocery stores; especially since I love to cook! I was disappointed that check-in time was 4PM compared to other similar trips we've taken were 12PM check-in. There were not enough pots & pans for cooking, and we would have chosen a more secluded, less direct sun (for when grilling outside) had we been more informed. Also, your staff needs to be more clear about giving directions to resort for out-of-towners like us; the directions given to us (and we entered into our GPS System) was incorrect-and when we called the resort staff, they then apologized, but offered no incentive for the inconvenience. Beautiful place, though; and we finally did settle in and enjoyed the remainder of our trip. Thx., Mr. & Mrs. McGraw.

good service. great location. very small room, and very noisy

This was our second stay at the resort. We love it can plan to come back again. The service was excellent and our condo was spacious and clean. It's a perfect distance from Gatlinburg and is so nice and inviting.

Fantastic, excellent,fun,good food,great waterpark