for the price you pay and got a free up grade at that
this was the worst hotel i ever stay in . the room for 4 people had towels for 1. in stead of dubble beds
the sleeper sofa was the worst sleep have ever gotten.walking up hills are not easy for
1. Unless you would like to be suffocated in a room with closed doors, better don't book a studio. They may claim there is a window, but I don't believe it is a window. No ventilation to the room and no natural light.
2. Ultimately we had to
upgrade to a better room. meaning you cough up around 40% more of the budget you had planned for.
We were "wowed" with initial impression but we soon found disappointment when we found our room in the back of the "resort" with no easy access. (The road was unpaved.). The air was leaky, the room was cramped and the indoor pool was expensive.
There was no water pressure in the shower and the room was outdated. We asked for an upgrade but was turned down due to our booking with another company. Our refrigerator lacked a functioning freezer and we had no outdoor seating area. We left a day early due to our displeasure. The only bright spot was with a friendly shuttle driver on the first day but we had to wait 20 minutes for shuttle service within resort.
Overall had a great experience at Westgate. Though it is a big resort, it didn't feel huge - staying in one of the "cabins" makes you feel that you are in the wilderness but with all the resort comfort. We especially liked that they had an indoor
waterpark... our kids loved it.
Spent the weekend in the last of Feb - 1st of March. We travel this area every year and wanted to stay here as it is a beautiful property.
We had meetings Friday morning in Gatlinburg. My wife got up to take a bath in the Jacuzzi tub, One inch of
water and we ran out. Called maintenance. They responded quickly only to tell us this unit only comes with a 15 gallon tank. Don't feel bad its worse when you have families with kids. The hot water did not recover before our appt. Cold showers???
Why would such a property with a Jacuzzi tub, dishwasher, and kitchen only have a mini hot water heater (located outside on the roof)????
We got a studio room that was nice but small. We only stayed one night and it was very cold and rainy so we didnt do much but watch some tv. This place is really nice, very big, and there is lots to do. We would come back when the weather is nicer
and we have some time to take advantage of everything there is to do.
The area was pretty especially the fireplace in the lobby. However, the room was very compact for a family of 4. I am not sure I would pay the money to revisit this resort again or recommend it to anyone.