$123 Avg/night
Rate and special offer based on Check-in: Aug 20, 2015 Check-out: Aug 23, 2015

Westgate Smoky Mountain Resort and Spa

4 stars
View map of 915 Garden Road, Gatlinburg, TN 37738

Hotel Overview

Reviewer score
3.9
out of 5
136 reviews
Great Smoky Westgate!

Westgate provided a great summer getaway in Gatlinburg, away from the hustle and bustle of tourism,... See full review

  • Daniel H.
  • Jul 2, 2015
Awesome 40th Birthday

Westgate Resort was awesome with very good customer service! The accommodations were immaculate!... See full review

  • Tynita B.
  • Jul 2, 2015
The 70-acre Westgate Smoky Mountain Resort and Spa looks more like a rustic mountain lodge than a hotel. Most of the suites come with riverside or mountain views, along with full kitchens. The adjacent Wild Bear Falls water park has a lazy river, slides and plenty of kid-centric fun. Barbecue is on the menu at the on-site Westgate Smokehouse Grill, and appetizers and drinks are served at the Mason Jar Lounge. There is a full spa.
Location
The Westgate Smoky Mountain Resort and Spa is near the Great Smoky Mountains National Park. Trolley service takes guests from the resort to Gatlinburg and Pigeon Forge to see such sites as Dollywood and Ripley's Aquarium of the Smokies.
Dining
The seasonal Westgate Smokehouse Grill has a focus on Southern cuisine such as St. Louis-style ribs and is open for breakfast and dinner. The adjacent Mason Jar Lounge serves appetizers and drinks at Westgate Smoky Mountain Resort and Spa.
Rooms
Rooms at the Westgate Smoky Mountain Resort and Spa range from a 312-square-foot studio with queen bed and sleeper sofa to a 3,600-square-foot five-bedroom suite. All suites have full kitchens and balconies and two-bedrooms and up have washers and dryers. High-speed Internet access is available for a fee. The hotel allows pets (fees apply, call for details).
Highlights
  • Suites have views and full kitchens and some have fireplaces and whirlpool tubs
  • Adjacent water park with lazy river and slides
  • Full spa offers hot stone massages, manicures, pedicures and facials
Nearby attractions
  • Ripley's Aquarium of the Smokies (4.6 mi/7.4 km)
  • Great Smoky Mountains National Park (5.1 mi/8.2 km)
  • Ober-Gatlinburg (5.2 mi/8.4 km)
  • Pigeon Forge (5.2 mi/8.4 km)
  • Dollywood's Splash Country (5.4 mi/8.7 km)
  • Pigeon Forge Factory Outlet Mall (6.1 mi/9.8 km)
  • Dollywood (6.8 mi/11 km)
  • WonderWorks (7.9 mi/12.7 km)
Transportation
  • McGhee Tyson Airport (27 mi/43.5 km)
Recreation
The adjacent year-round Wild Bear Falls water park (fees apply) has 60,000-square-feet of aquatic fun. The park has a retractable roof, a 900-foot lazy river and a zero entry pool. There are two on-site heated seasonal outdoor pools, two hot tubs, a 24-hour fitness center, 24-hour marketplace and playground. The activities program has free or low-cost activities such as crafts, water aerobics and wine and cheese socials. Serenity Spa is open Monday through Saturday and offers services such as facials and manicures.
Policies
  • The property collects a nightly resort fee of $9.95 USD that covers the following resort services: Wi-Fi access, local calls, use of fitness center, in-room safe deposit box and boarding pass printing.
  • Pet Policy: One pet (one cat or dog) under 60 lbs. is allowed. A $75 USD refundable deposit is required at check-in, and if there is no damage upon check-out, the deposit will be returned. A separate $80 USD non-refundable cleaning fee is required at check-out.  There are breed limitations. Guests with service animals will not be charged any of the above fees.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Top hotels

Recommendations for you

Customers who viewed Westgate Smoky Mountain Resort and Spa also booked these hotels.

Reviewer score 3.4 out of 5
Reviewer score 3.7 out of 5

Westgate Smoky Mountain Resort and Spa Rooms

Studio
This 312 Sq Ft studio features a queen bed, double sleeper sofa, full bathroom with stall shower, kitchenette with microwave, mini refrigerator, 2-burner stovetop and coffee maker, and cable TV with DVD player. Accommodates up to 4 guests.
One Bedroom Villa
The 546 Sq Ft One-Bedroom, One-Bathroom Villa features a king bed, queen sleeper sofa, full bathroom with stall shower, fully equipped kitchen with full size refrigerator, microwave, 2-burner stovetop and coffee maker, a separate dining area and cable TV with DVD player. Accommodates up to 4 guests.
One Bedroom Deluxe King Bed Villa
The 780 Sq Ft One-Bedroom, One-Bathroom Deluxe King Bed Villa features a king bed, queen sleeper sofa, full private bathroom with jetted tub, fully equipped kitchen with full size refrigerator, stove, microwave and coffee maker, a separate dining area with fireplace, cable TV with DVD player and a furnished balcony. Accommodates up to 4 guests.
One Bedroom Deluxe Two Full Beds Villa
This 870 Sq Ft villa features two double beds, a queen sleeper sofa, full private bathroom with jetted tub, fully equipped kitchen with full size refrigerator, stove, microwave, coffee maker and a separate dining area, cable TV with DVD player and a furnished balcony. Accommodates up to 6 guests.
Two Bedroom Villa
The 1,230 Sq Ft Two-Bedroom, Two-Bathroom Villas feature a king bed in the master bedroom with jetted tub and private bathroom, a queen bed in the guestroom with connecting full bath with shower/tub combination, one queen and one double sleeper sofa in the separate living areas, a fully equipped kitchen with full size refrigerator, stove, microwave and coffee maker, a separate dining area with fireplace, washer/dryer, cable TV with DVD player and a furnished balcony or patio. Accommodates up to 8 guests.

Amenities

  • WiFi
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Pet friendly
Elevators
Activities
Indoor pool
Fitness center or spa
Fitness Center
Spa
Game room
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Dining

Smokehouse Grill
Enjoy award-winning barbecue at the casual Smokehouse Grill, which serves breakfast and dinner daily (seasonal). The Mason Jar Lounge offers full bar service and a menu full of snacks and appetizers. In addition, a multitude of quality, family-friendly eateries and dinner shows can be found in both downtown Gatlinburg and neighboring Pigeon Forge.

Hotel Policies

Check-in:
4:00 PM
Check-out:
10:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Westgate Smoky Mountain Resort and Spa

Overall score

3.9 / 5
5.01.0
136 out of 136
Amenities:
4.1
Cleanliness:
4.3
Hotel staff:
4
Comfort:
3.9
Location:
4.3
Value:
3.8

78% would recommend to a friend.

Sort by:
Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

2
5.01.0
Nelu
Business
Winston salem
Jul 15, 2015

Bad experience

My kids got stuck in a very small room with 3 children.the staff did not try to help at all.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
4
Value:
2
Trip purpose:

Business

Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Daniel H.
Business
Brandon
Jul 2, 2015

Great Smoky Westgate!

Westgate provided a great summer getaway in Gatlinburg, away from the hustle and bustle of tourism, but close enough to jump right in the mix within 15 minutes! The amenities were awesome for the grandkids and the views are spectacular! We were high enough and close enough to enjoy Dollywood's nightly summer fireworks display. On sight water park, miniature golf, arcade and activities center made it a vacation unto itself for the kids. Fine food appeals to every age.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Tynita B.
Business
jeffersonville
Jul 2, 2015

Awesome 40th Birthday

Westgate Resort was awesome with very good customer service! The accommodations were immaculate! Very clean and spacious.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

2
5.01.0
Rahul G.
Business
Charlotte
Jun 2, 2015

It was okay staying at this resort

Studio villa was too small. I was told that it will be 315 sq foot room but to me it looked not more than 200 sq ft room

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

4
5.01.0
First trip to beach
Business
Richardson
May 30, 2015

Smoky Mountains

Location was great. Easy drive to GSMNP. WiFi was terrible. Good activities for kids.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
RButterfly
Business
Spartanburg
May 30, 2015

Great overnight stay

My family and I only stayed one night at Westgate Resort while passing through the area, but I'm 100 sure we will be returning for an extended stay very soon. Excellent service and amenities that rival much more expensive locations!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
polinchw
Business
N/A
May 9, 2015

Nice Place

A perfect place if you want to see the smokies. You do have to watch out for bears but that's just nature, duh.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

4
5.01.0
Paul S.
Business
N/A
May 7, 2015

Great location, average room

Great location, but not really worth the money I paid. Average room on the low end of the complex. TOO MANY GOLFCARTS!!!! The carts took up the parking spaces.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
megan d.
Business
Vancleave
May 6, 2015

Awesome!

Absolutely love this resort! Check in was a little bit of a hassle, only complaint. Can not wait to stay again!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Westgate Smoky Mountain Resort and Spa

Reviewer score

5
5.01.0
Robert A.
Business
Jacksboro
Apr 11, 2015

Great place to stay

This is the best place to stay in the Smokies. I never stayed here before, but we liked it so much we book our vacation at their Orlando resort in July. Great place !!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Back to menu Return to top