Westgate Smoky Mountain Resort & Spa

We arrived late, and, tired and ready to relax, had to walk to get to the check in, then wait 20 minutes in a line to check in, then follow a golf cart to our room, which we couldn't park next to, but had to go down and up steps and walk with our bags for 50 yards or so. It was quite disappointing to have to go to so much trouble just to rest and then have to use a hide-a-bed to sleep on. The help was nice, but everything was not explained at the first so we were constantly calling to ask for help. The pool was very crowded and full of teenagers making out. All in all it was stressful and not as relaxing as we had hoped, especially for the price of the rooms there. We won't go back. The resort is an attempt at an upscale national park cabin resort with the cost, but no luxury. When we stayed at the Doubletree in Gatlinburg, it was cheaper and much more upscale.

i HAD TO PAY $ 300MORE TO CHANGE THE ROOM, THE ROOM WAS VERY SMALL FOR 4 PEOPLE, ONE FULL BED AND ONE FULL SOFABED.

Our family just needed a few days to get away and relax! The room was a big surprise...private bedroom and pullout couch in a livingroom with a gas fireplace. The kitchen is stocked with utensils and such, and there's even a washer/dryer combo...all with the amenities of a resort. There are larger lodges, but for two adults and two kids, this was perfect...much more than you'd get from a hotel room at the same price.

had a blast lot's of fun for kids and couples. the hotel has a bar,waterpark and a small grocery store for thing you need or might forget.

Our stay was absolutly perfect.Staff was friendly and helpful,the room was clean.I didn't miss home at all.I will book this resort again.

Don't be misled by the pictures online. I walked into my room and was stunned to see how tiny it was for the amount I was paying to stay there. Right after checking in I was given a tour by a hotel employee that was so unnecessary and irritating I was ready to explode. She then followed us into our room and walked us through twenty-some brochures for cheesy tourist attractions as if we were illiterate and incapable of reading them ourselves, followed by the obligatory "hold-your-hand-out-like-your-shaking-hands-and-being-friendly-but-really-you're-asking-for-a-tip" move. To get into my room, you had to walk through a door that essentially led into a small hallway with a washer/dryer (that we shared with another room) and a doorway into someone else's room. That meant that whenever someone was coming or going from the other room, you would hear not one but two doors slam. The cleaning crew arrived every morning promptly at 7:00 AM and wheeled their loud plastic-wheeled carts around on the cement floors just outside our window to clean the room of whatever guest had just left. If you were planning on sleeping in on your vacation, you can forget about that. Slamming doors, washer/dryers, and cart wheels on concrete will be all you hear. If you're into tremendously gaudy pictures of the hotel's owner doing a shameless self-promotion by posting a giant autographed picture of himself with the 100% plastic 100% classless Dolly Parton, then by all means get a room here. However, if you go to the mountains for relaxation, privacy, and comfort, I would look elsewhere. I will NEVER stay at a Westgate Hotel again.

This is our 12th trip to The Smokies, and this was our favprite place to stay. It's a hidden gem in the national park and the trolley system runs from the resort to anywhere you might want to go.This was the smallest room but it was the only one left when booking. The plan is to stay longer next time and stay in a bigger room. The resort is wonderful and the staff is very friendly and helpful!

This resort was incredible. We stayed in 9 higher-end hotels on our south-east family vacation and this was by far the nicest. The resort is actually a timeshare location that offers vacant rooms for hotel guests. The suite was huge with a full-sized, fully equipped kitchen, living room with fireplace and balcony, and large bedroom with in-room hot tub (to our surprise). The complex is immense with dozens of buildings, several pools, a small grocery, restaurant, spa, concierge service for tickets/tours and (at an extra cost) a large indoor water park. The setting is charming, crawling up the side of a wooded hill. Location is outside of town, between Gatlinburg and Pigeon Forge, which we found to be a quiet retreat from the chaos of the two towns, but you will need to drive or take a trolley to either town.

Great resort - has everything you need. Do not have to leave. Water park is great for smaller kids. Our cabin was not as small as the reviews say, Very roomy & nice. If you have a handicap or are older - specify room as this cabin had 2 stairways to the unit.

Westgate Resorts felt like a home away from home. We had everything we needed. The beds are very comfortable. The rooms are exceptionally clean. We really enjoyed our stay.