Super 8 Downtown Gatlinburg Convention Center

I was excited when I arrived. Staff was friendly , room was very big , jacuzzi tub big! Ended up very disappointed :( .jacuzzi did not work had to call staff up . He said you have to open jets up . We said ok thanks . He left we got in , know on wall switch plate was off and jets would not turn on . Vas very disappointed .was going to use microwave and was absolutely discussing. Caked dirt on handle dried food in side and on top !! Shame on cleaning staff ..refrigerator had crumbs in it. Told staff in morning and she didn't apologize or compensate for jacuzzi . Responded with that microwave in the office is clean you can use it ... Very upset with professionalism .will not return.

Good location, friendly staff, OK rooms, low price.

I reserved this room for 4 nights, three weeks prior to arrival... When i got there, the room had not been cleaned. There was a van parked in the parking lot with about 6 or 7 kids in it and the cleaning woman was running around with a cigarette hanging out of her mouth. That was my first impression. When I arrived to check in, the man who was at the desk spoke such with such a heavy Indian accent that I could not understand him. So a very rude lady came out and confirmed my reservation, without checking my ID. I went out and checked my room and it was filthy. I went back to the office and told the lady and she went outside and started screaming at the top of her lungs at the cleaning lady to get the reservation room clean. She told me to come back later and it would be clean and I was like, I just drove 4 hours and want to rest. Come back later? Really? So we go find a nice place to have dinner at and come back. To a dirty pool. To a hot room. In hot weather. When i check the room, there are SOILED, dirty, filthy, underwear under the sink, in the vanity. One roll of toilet tissue. Two towels. With 4 kids. I was so disgusted that I checked out the next morning and they WOULD NOT refund my other nights. I will NEVER return.

My rating is probably generous. There is a third-world feel about this hotel. Some trash around, tile off the baseboard, carpet detached. It's what they consider "normal" in the third world, which we have come to regard as subpar. Key wouldn't work - twice. The attitude was - so what's the problem? you probably put it next to your cell phone. (I did not even bring my cell). It's just an illustration of the "ahhh -- ehhh" attitude. So there is no orange juice at breakgast- ehh, we gave you apple. Ohh, you want water? Why? there's juice. I think you get my drift. The location is good, though you still have to walk three LONG blocks to get to the main strip, and back up a hill. Oh well, we were hiking hard most of the time and just went into the hotel to crash.--- definitely NOT a Spa.

Attended convention

This was a last minute reservation[...]not worth the money paid at all, no Super 8 is, and I knew going in it wouldn't be great, but it was a holiday weekend so I assumed that was the reason for the higher charge. [...] Anyway, that made me mad of course. But then we get to our room, we were on a family trip, the reservation I made was for 2 beds, the room had 1 bed and a pull out couch. The bathroom had no door for the shower area because it was a spa tub. The couch had stains and the mirror behind the couch was very badly cracked, as if someone punched it or threw something at it. The whole set up was not acceptable and not family friendly. I called down to the front desk to get another room. Got to that other room, not much better. The hair dryer wasn't even connected to the wall like it was supposed to be, it was sitting on top of a very dusty shelf and I had to set the wall mount piece on the counter to use the dryer. The shower was not very clean, the nobs were missing pieces, my kids bed sheets had holes in them, it was just not good. If you're in a bind and need a place to stay, I wouldn't stay here but if you have no choice[...].

It was a place to sleep. The room had a strong air fresher sprayed when cleaned. Wonder what smell they are covering up. Staff was polite and helpful.

Perfect location just off the strip. Room was comfortable. Overall atmosphere of the facility is very nice and relaxing.

No frills cozy nook next to convention center.

Hotel is older and needs to be remodeled. bathroom reminded me of and old service station.