Hotel Overview
Great location &amazing customer service
While at the hotel we enjoyed peaceful nights. On the other hand during the day we walked down town...
See full review
-
Roadtrippin' Laken
- Feb 14, 2010
Great location, friendly service
we arrived very early in the morning. the staff was very friendly and directed us where we needed...
See full review
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rhonda
- Dec 23, 2009
Hotel Map
- Nearby airports
- McGhee Tyson Airport, (TYS), 30.00, MI, NW;
- Area description
- City Center, Hwy 321/Gatlnbrg
Amenities
- Balcony
- Brailled Elevators
- Bus Parking
- Coffee Maker in Room
- Continental Breakfast
- Exercise Gym
- FAX
- Fitness center
- Free breakfast
- Free parking
- Guest Laundromat
- Hairdryer in Room
- High-speed Internet
- Indoor Pool
- Internet Access
- Iron
- Meal Plan - Continental
- Meeting/Banquet Facilities
- Microwave
- No Smoking Rooms/Facilities
- Outdoor Parking
- Pool
- Refrigerator
- Safe Deposit Box
- Telephone
- Television with Cable
- Truck Parking
- Vending Machines
- Wireless Internet
Hotel Policies
- Check-in:
- 03:00 PM
- Check-out:
- 11:00 AM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (11)
Ratings and reviews for Sleep Inn & Suites Gatlinburg
- All travelers (11) 3.4 / 5
- Couples (6) 3.2 / 5
- Families (5) 3.6 / 5
- Amenities:
- 3.8
- Room cleanliness:
- 3.7
- Hotel staff:
- 4
- Room comfort:
- 3.7
- Location:
- 3.9
- Value:
- 3.5
73%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would not recommend
Momshlbg01
Dingy & Dirty Hotel
My family & I were on Spring Break and originally had reservations with another hotel. We decided we would like to stay a few extra days which is how we ended up here....what a mistake....when you call the hotel it plainly states they are the 2nd newest hotel in Gatlinburg. Not sure when that was ever true but certainly not now! It smells, everything is dirty, our toilet was broken from the base, pool area smelled of strong fowl odor, the "lazy river" if you can call it that was yellowish, and the switches for the hot tube was broken. Not to mention none of the windows opened. Overall it was WAY overpriced, dirty, dingy, disgusting and I will NEVER return to this establishment.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 1
- Hotel staff:
- 2
- Room comfort:
- 1
- Location:
- 3
- Value:
- 1
Reviewer score
Would recommend
murp
Super nice stay!
Shopping and attractions
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Reviewer score
Would recommend
Roadtrippin' Laken
Great location &amazing customer service
While at the hotel we enjoyed peaceful nights. On the other hand during the day we walked down town to the shops. It was an amazing trip, i would stay again!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Shopping tip:
Short walk from hotel
It was only about a five minute walk to all the shops and attractions, def. a time saver!
Reviewer score
Would recommend
rhonda
Great location, friendly service
we arrived very early in the morning. the staff was very friendly and directed us where we needed to go. the room was nice and clean. the beds were very friendly. the next day we drove into town and then it started snowing. we took the car back to the hotel, but the drive was too slick. the manager came outside in the snow to show us an alternate way to get into the lot.:}
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Shopping tip:
Short walk from hotel
parking in downtown is a hassle. walk and enjoy the scenery
Reviewer score
Would not recommend
Little Shop of Horrors
Had Bed Bugs in our Bed
My husband and I thought the hotel was ok, not the best we had ever stayed at. The next morning we found a bug in the other bed. We determined it was a real BED BUG. Then we looked in our bed to discover blood spots all over the sheets. Then we started looking and found numerous BED BUGS. The manager was very shocked. The manager handled our concern in a very professional manner.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 1
- Hotel staff:
- 3
- Room comfort:
- 1
- Location:
- 2
- Value:
- 1
Entertainment tip:
Long walk from hotel
The hotel is a little over 1/2 a mile walking distance from entertainment.
Reviewer score
Would not recommend
Big Mac
Quick getaway!
The hotel was good. The staff was friendly. The breakfast sucked. I had reserved a non-smoking room, smoking was the only thing available. We had to wash all of our stuff when we got home.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 1
- Location:
- 3
- Value:
- 2
Reviewer score
Would recommend
Bill
Anniversary vacation
Clean rooms and friendly staff. Great location. Short walk to everything.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
Emily
Just Right
The hotel wasn't busy at all when we were there but we had a nice room, the only complaint was a little mildew in the shower. The breakfast was a typical continental breakfast but also had waffles which was a plus. Overall, great hotel I would stay here again. The location wasn't on the Gatlinburg strip but it was easy to ride the trolley or park at the Aquarium so it isn't a huge inconvience.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Reviewer score
Would recommend
Mountain Traveler
Alright, Nothing Fancy
The hotel was alright. It was just the basics, a room and shower. It was resonably clean but there was a slight musky odor in the room.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
trailblazer
nice place to stay.
Nice staff. great room location. Room was great accept the carpet was spotty and the bathroom fan was very loud. had great close parking with cover parking for our motorcycles. beds were the best with plenty of wonderful pillows.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 3
- Value:
- 3
Dining tip:
Long walk from hotel
don't try to park downtown Gatlinburg. take the trolley buses. just a bit far to walk down town.
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