$78 Avg/night
Rate and special offer based on Check-in: Aug 13, 2014 Check-out: Aug 14, 2014

Brookside Resort by Fairbridge

3 stars
463 East Parkway, Gatlinburg, TN 37738
Hotel Overview
Reviewer score
2.7
out of 5
26 reviews
Nice hotel for the price, very helpful staff

Was a nice hotel in a good location close to downtown. Had a nice creek view in the back and the... See full review

  • hung lo lol
  • Feb 19, 2014
Great spot for vacation

We love to walk thru Gatlinburg so this place was perfect. Unfortunately, the pools weren't open. See full review

  • Debkycat
  • Apr 9, 2013
Located a half mile up The Parkway from Light 3 in Gatlinburg, our 10 acre resort offers ample free parking for guests and buses. Activities include basketball, volleyball, shuffleboard, bag toss, BBQ picnic grounds, gardens and playground. Swim in our 2 heated outdoor pools. Big kids play in our 8 foot waterfall and little kids love the kiddie pool. Or take it easy and sun on our elevated deck and people watch. Relax to the sounds of the Roaring Fork as it cascades from the National Park, feed the birds from our covered bridge or enjoy the river walk. Hop on the Gatlinburg Trolley or walk to Ripley's Aquarium of the South, Ober Gatlinburg or any number of local attractions and restaurants. Visit the Great Smoky Mountain National Park or Gatlinburg's famous Arts and Crafts Community. Just a short drive away is Dollywood, the Titanic Museum and Dixie Stampede. Shop Til You Drop at the countrys busiest Tanger Outlet as well as other outlet malls. Enjoy our fabulous Brookside Breakfast Bowl. Imagine crispy cottage fries covered in your choice of grilled veggies - onions, mushrooms, green peppers - topped with bacon, fried egg and Colby cheese. Yummy. Complimentary hot breakfast is served from 8 AM - 10 AM. Our rustic, country accommodations are located in three buildings the 3-story LeConte Tower, the 4-story ClingmanTower not pet friendly or the 2-Story Creekside Ranch. The Creekside Ranch is pet friendly. Our new 20,000 sq.ft. Event Center provides luxurious space for receptions and meetings. Catering menus available upon request. Guests can also enjoy the state-of-the-art exercise room, guest laundry, Wi-Fi, and meeting room. Our extra large rooms offer cozy beds, a private bathroom, and private balcony overlooking the Roaring Fork. Honeymoon suites and handicap-access rooms are also available. Room amenities include refrigerator, microwave, cable TV, iron and ironing board, free local calls, hairdryer and coffeemaker.

Hotel Map

35.7162 -83.5034
Area served
Gatlinburg, Pigeon Forge and Knoxville
Nearby airports
TYS

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Brookside Resort by Fairbridge Rooms

Standard King
Standard King room with 1 king bed
Standard Double
Standard Double with 2 double beds
Standard Queen
Standard Queen with 2 queen beds

Amenities

  • Free full breakfast
  • Free internet in room
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Pet friendly
Elevators
Activities
Indoor pool
Dining
Free full breakfast
Services
Meeting/Banquet facilities
Conference facilities
Internet
Free internet in room
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible parking
Handicapped parking

Hotel Policies

Check-in:
1500
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (26)

Ratings and reviews for Brookside Resort by Fairbridge

Overall score

2.7 / 5
5.01.0
26 out of 26
Amenities:
2.8
Room cleanliness:
3
Hotel staff:
3.5
Room comfort:
3
Location:
3.7
Value:
3.2

54% would recommend to a friend.

Sort by:
Review of Brookside Resort by Fairbridge

Reviewer score

1
5.01.0
crimsonfan
cleveland, tn
Mar 19, 2014

put us in the pet area rooms. did not bring pets and caughed and sneezed the whole time in the room.

Front door u could see light from under the bottom. Bathroom door was scratched up from animals. Bed was hard as rocks. Put us in the pet rooms & we didnt bring pets. Sneezed the whole time in room.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
1
Dining tip: Short walk from hotel

BBQ

Review of Brookside Resort by Fairbridge

Reviewer score

4
5.01.0
hung lo lol
hickory north carolina
Feb 19, 2014

Nice hotel for the price, very helpful staff

Was a nice hotel in a good location close to downtown. Had a nice creek view in the back and the room was clean. Bed and pillows was comfortable. Was a nice stay and hotel room for the price. The staff was extra friendly and helpful considering this site didn't even send my confirmation info and got lucky they had one other room left that wasn't the one I reserved.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of Brookside Resort by Fairbridge

Reviewer score

1
5.01.0
Wish I had kept Looking
NC
Jan 5, 2014

Don't do it!

Let me start out by saying that I have never given a hotel or other type establighment a bad review. However, I booked a room at the Brookside Resort in Gatlinburg, TN over New Years. I booked the room for 3 nights and only stayed the first night. I was traveling with a child and learned that they had reserved a room with one bed for us. After learning that this would not work in our situation, we were moved to another room, which had not been cleaned at the time we checked in (after 5pm). When I called the front desk to inform them that the room had not been cleaned, I was asked if we could just stay there and wait for the room to be cleaned the following day. Really??? The beds had been slept in and there was trash all over the room. So then they told me that they could have the room cleaned in about 30 minutes if we could wait. So I agreed. When we returned to the room, the beds had been made and the room appeared to have been cleaned. We went into town and returned to the room to sleep later that night. When we opened the refrigerator, there were nasty plates of food in there, which we took out of the room and to the trash. I attempted, without success, to log onto the wi-fi. So we decided to go to bed. When i pulled the bedspread back - the sheets were threadbare and dirty and the mattress could be seen through them. There was no mattress pad and the sheet constantly popped off of the mattress during the night. We both started to itch as soon as we got into the bed. The next morning, I had approximately 19 bites on my body. Not sure it the bites were from bed bugs or from fleas as some of the rooms are pet friendly. I got dressed and went into Pigeon Forge to find a room for the remaining 2 nights. At this point, I'm just hoping I have not infested my home with the bugs from that room. I went to the office and told them I was checking out early and gave them the cards to the room. They never even inquired as to why i was cutting my stay short, but simply accepted the cards.............nothing said. I travel frequently and have stayed at hotels that were not quite up to standards, but........never have I encountered such deplorable conditions and such apathy from the staff as I encountered during my one night stay at the Brookside Resort. Please, do yourself a favor and stay as far away from this "resort" as possible. I wish I had paid more attention to the reviews before having the first two days of my trip ruined. I gave this hotel one star simply because it would not allow me to give it no stars.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
1
Review of Brookside Resort by Fairbridge

Reviewer score

1
5.01.0
Rjanddj
Owensboro, ky
Dec 30, 2013

Poor experience

The heat did not work for two of the three nights. There were bugs in the room. Maid service did not clean our room but once. We had to call for clean towels. Will NOT stay there again, nor would we recommend to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Review of Brookside Resort by Fairbridge

Reviewer score

3
5.01.0
Peripatetic Rebels
Oxford, MS
May 29, 2013

Interesting Little Hotel

This is a sort of old fashioned rustic looking place, two pools, one with slide two slide and a playground. My son, 10 years old, and I needed a place to collapse after a long hike in the mountains and this was just right.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Dining tip: Short drive from hotel

Alama Steak House, just up the road, was great. A very good bone-in ribeye.

Review of Brookside Resort by Fairbridge

Reviewer score

4
5.01.0
Debkycat
Gatlinburg, Tn
Apr 9, 2013

Great spot for vacation

We love to walk thru Gatlinburg so this place was perfect. Unfortunately, the pools weren't open.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

Close enough to visit all the attractions in Gatlinburg

Review of Brookside Resort by Fairbridge

Reviewer score

1
5.01.0
Military family 506
Flintstone, Georgia
Mar 18, 2013

Not what we expected

The room was dirty, and the pillows had hair and stains left on them. Checked in and checked right out to find somewhere else. The staff was really nice though and it was neat that the creek was right outside the room. I wouldn't pay to go there again though.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
4
Room comfort:
1
Location:
4
Value:
1
Sightseeing tip: Long walk from hotel

The attractions were a good distance away from the hotel, versus the short walk we thought it was going to be based on the internet reviews.

Review of Brookside Resort by Fairbridge

Reviewer score

3
5.01.0
Rich from The Woodlands
The Woodlqnds, TX
Mar 17, 2013

Family getaway

We enjoyed our one night stay at the Brookside Resort. The creek running behind the room was an extra bonus.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
4
Review of Brookside Resort by Fairbridge

Reviewer score

4
5.01.0
Ginger Marie
Gatlinburg TN
Nov 12, 2012

love it

The hotel was clean and the rooms was beautiful and comfortable. I will recommend this to all my friends

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Review of Brookside Resort by Fairbridge

Reviewer score

1
5.01.0
MM and MM
Gatlinburg, TN
Oct 12, 2012

Will Not Be Returning..

showed up wrong type room they exchanged it. breakfast started at 7am did not happen. you were lucky to get into get coffee by 8am not friendly you are a trouble to them. room cleaning was the worst they went through your things, stole my husbands cologne then next day drink beverages and taffy that just bought. they didnt clean they just exchanged towels and made your bed because they took so long going through your things. we put sign up on door no maid service they still came in our room. we complained about it upon check out and they apologized and gave us an one night free voucher (expires 1yr). REALLY they think i wanted that. So if you feel the need to stay here and if you stay more than one night pack your stuff up everyday and take with you when not in room.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
1
Room comfort:
2
Location:
3
Value:
1
Sightseeing tip: Short walk from hotel

nice location but dont get robbed by hotel staff

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