$64 Avg/night
Rate and special offer based on Check-in: May 19, 2013 Check-out: May 22, 2013

BEST WESTERN Twin Islands

3 stars
539 Parkway, Gatlinburg, TN 37738-3201
Hotel Overview
Reviewer score
3.5
out of 5
73 reviews
Perfect place to stay in Gatlinburg

Staff was riendly, room was clean and peaceful, perfect location. This is my hotel of choice in... See full review

  • Angela71
  • May 13, 2013
Great experience

Found the staff to be friendly and accommodating. Everything is walking distance from here. A... See full review

  • Papaw Jeff
  • Apr 29, 2013
Gatlinburg hotel surrounded by streams in the center of the town
The Best Western Twin Islands is located in the center of Gatlinburg within walking distance to Ripley's Aquarium of the Smokies and many restaurants and shops. Streams surround the hotel, and all the rooms have balconies overlooking the water. A large playground and heated, seasonal outdoor pool attract families. Guests can even fish on the property. Business bonuses include meeting facilities, high-speed Internet access and fax and photocopy services.
Highlights
  • Unique setting amid mountain streams can be enjoyed from each room's balcony
  • Centrally located in downtown Gatlinburg within walking distance to many museums, shops and restaurants
  • Large playground for children and heated, seasonal outdoor pool
Location
The Best Western Twin Islands is surrounded by mountain streams, yet the hotel is centrally located in downtown Gatlinburg. Ripley's Aquarium of the Smokies is within walking distance, as are a number of shops, restaurants and museums. The hotel is on the trolley route. The famed Great Smoky Mountains National Park with its hiking and outdoor activities is a short drive away.
Rooms

Every room at the Best Western Twin Islands has a balcony overlooking a stream. Both rooms and suites are available, and options include a whirlpool, a fireplace, a microwave and a refrigerator or a kitchen set-up. Rooms have dark carpeting and printed bedspreads. Cable satellite TVs, local calls less than 30 minutes and Internet access are complimentary at the hotel. The Best Western Twin Islands also has exterior corridors.

Features
The Best Western Twin Islands appeals to families with its sizable playground for children and heated, seasonal outdoor pool. Fishing access on the property is a bonus, too.
Transportation
  • McGhee Tyson Airport (27.7 mi/44.6 km)
Attractions
  • Ripley's Aquarium of the Smokies (0.1 mi/0.1 km)
  • Gatlinburg Convention Center (0.7 mi/1.1 km)
  • Great Smoky Mountains National Park (2.8 mi/4.5 km)
  • Ober-Gatlinburg (3.7 mi/6 km)
  • Pigeon Forge (7.1 mi/11.4 km)
  • Dollywood's Splash Country (7.4 mi/11.9 km)
  • Pigeon Forge Factory Outlet Mall (8 mi/12.9 km)
  • Dollywood (8.7 mi/14 km)
  • WonderWorks (9.7 mi/15.6 km)
  • Knoxville Zoo (38 mi/61.2 km)
Business
  • Business center with fax and photocopy services
  • Meeting facilities
  • Free wireless Internet

BEST WESTERN Twin Islands Rooms

2 DOUBLE BEDS
2 DOUBLE BEDS,SMOK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,NSMK,RIVER VW,HI SPEED,MICRFG,COFMKR,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,WHRPL,RIVER VW,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACC,BATHTUB,MINI SUITE,NSMK,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,MINSTE,WHRLPL,FIREPLC,MICRFG,RIVER,CONTINENTAL BREAKFAST
1 QUEEN BED
1 QUEEN BED,SMOK,NO VIEW,WHRLPL,FIREPLACE,MICRFG,CONTINENTAL BREAKFAST
SUITE-2 DOUBLE BEDS
SUITE-2 DOUBLE BEDS,NSMK,APARTMENT,KITCHEN,LIVE RM,HI SPEED,CONTINENTAL BREAKFAST
SUITE-2 ROOMS 3 BEDS
SUITE-2 ROOMS 3 BEDS,NSMK,3 DBL BEDS,APTMENT,KITCHEN,LIVE RM,CONTINENTAL BREAKFAST
SUITE-2 ROOMS 3 BEDS
SUITE-2 ROOMS 3 BEDS,SMOK,1 KNG,2 DBL BEDS,APTMENT,KITCHEN,CONTINENTAL BREAKFAST
SUITE-1 KING 1 QUEEN
SUITE-1 KING 1 QUEEN,NSMK,APTMENT,KITCHEN,RIVER VW,HI SPEED,CONTINENTAL BREAKFAST
2 DOUBLE BEDS
2 DOUBLE BEDS,NSMK,RIVER VW,HI SPEED,MICRFG,COFMKR,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,SMOK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,SMOK,WHRPL,FIREPLACE,RIVER VW,MICRFG,CONTINENTAL BREAKFAST
SUITE-2 QUEEN BEDS
SUITE-2 QUEEN BEDS,NSMK,WHRPL,FIREPLACE,RIVER VW,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACCESSIBLE,BATHTUB,VIEW,NSMK,CONTINENTAL BREAKFAST
2 DOUBLE BEDS
2 DOUBLE BEDS,NSMK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,RIVER VW,HI SPEED,MICRFG,COFMKR,CONTINENTAL BREAKFAST

Amenities

  • High-speed internet
  • FREE parking
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Free local telephone calls
Ice machine
Activities
Heated pool
Fitness center or spa
Play ground
Horseback riding
Dining
Continental breakfast
Coffee maker in room
Lounge
Services
24 hour front desk
Guest laundromat
Security
Wake-up service
Safe deposit box
Meeting/Banquet facilities
Copy service
Internet
High-speed internet
Parking
FREE parking
Accessibility
Accessible facilities
Room
Television with cable
Phone with speaker
Kitchen
AM/FM alarm clock
Mini bar
Hairdryer in room
Microwave
Fire place
Sofa bed
Electronic door locks
Ironing board

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Hotel Map

35.7154 -83.5111
Area served
Sevierville, Newport, Cherokee, Pigeon Forge, Maryville, Knoxville, Ashville
Nearby airports
(TYS), 40.00, MI, NW;
Area description
Resort

Dining

Hard Rock CafƩ
Adjacent to Hard Rock CafƩ, 7:00 a.m. to 10:00 p.m.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (73)

Ratings and reviews for BEST WESTERN Twin Islands

Overall score

3.5 / 5
36 out of 73
Amenities:
3.4
Room cleanliness:
3.6
Hotel staff:
4
Room comfort:
3.7
Location:
4.5
Value:
3.6

83% would recommend to a friend.

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Review this hotel
Review of BEST WESTERN Twin Islands

Reviewer score

4
Johnny from Ohio
Dayton, Ohio
May 6, 2013

Great location

We stayed at this motel mostly because it in town and kept driving anywhere to a minimum. Our room was clean with daily service. I especially like the stream running outside the room where you can go fishing if you like but the fish are small. There are a nice pool and play center where the family can relax. Overall a nice stay.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Review of BEST WESTERN Twin Islands

Reviewer score

5
suziavis
Chattanooga, TN
Apr 28, 2013

wonderful

Older, but clean, affordable, lots of amenities, close to everything and a great value

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of BEST WESTERN Twin Islands

Reviewer score

3
Chuck Treen
Grand Rapids, ohio
Apr 22, 2013

Treen Vacation

The hotel needs new carpet, our room's carpet was all stain. The water view was not so good we had to look at the back of stores, where they put their garage.The breakfast was good, everytime we left the hotel we wouldn't have a parking space when we returned. There was a hot rod show in the next town and the traffice was backed up for 4 miles.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
2
Room comfort:
2
Location:
4
Value:
2
Review of BEST WESTERN Twin Islands

Reviewer score

2
Charlie 208
Ga.
Apr 22, 2013

Not a hotel we would stay in again

Staff was very friendly. Room very dated. Could not access the guide on the TV. The remote for TV was not one you could access what was on the TV, like the guide. Breakfast was ok. We were right on the roaring water. But the room needs alot of updating. Sheets were clean. This is a hotel we will never stay in again. Not worth the money we spent on it. Think before you book this, if you want a place just to go to sleep for one nite that might be okay but not an extended stay.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
4
Room comfort:
1
Location:
4
Value:
1
Review of BEST WESTERN Twin Islands

Reviewer score

2
Steff1582
Cincinnati, ohio
Apr 15, 2013

Disappointed

Booked a room with a river view and a fireplace, got neither. Nothing nice about the room other than the layout. hoping for a romamtic trip.... Room was a complete turn OFF!!!! Never again!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
3
Room comfort:
1
Location:
5
Value:
1
Review of BEST WESTERN Twin Islands

Reviewer score

3
Mandyrn
Charlotte, NC
Apr 15, 2013

Great Romantic Trip!

Warm and friendly staff at the front desk. Room was nice sized, Jacuzzi tub awesome, and the bed was nice and comfortable. Very convenient and easy walk to all activities. The only minus was that the hotel needed some updating.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
3
Review of BEST WESTERN Twin Islands

Reviewer score

5
suziavis
Chattanooga, TN
Mar 27, 2013

excellent

the room was a bit older, but was extremely clean. had a working fireplace and a huge 2 and a half person jetted tub in a room all itself. Had a full bathroom and then a little dressing area that also had a sink. Additionally there was frigerator, microwave and coffee machine. it was on the main floor right on the Little Pigeon River. All within a short walking distance to everything Gatlinburg. We would definitely stay there again checking in and out was effortless.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of BEST WESTERN Twin Islands

Reviewer score

4
Rusrats
Windsor, SC
Mar 25, 2013

Wonderful anniversary getaway

Our room was wonderful!! It was very large, the bed was very comfortable, it was extremely clean, and we loved the balcony overlooking the Pigeon River. We had never been to Gatlinburg before. We loved the Smoky Mountain National Park, but Gatlinburg was way too commercial for us. We really enjoyed hiking on one of the trails off of the Motor Loop. One of our evening meals was at the Trout House. Excellent food!! Breakfast at the Atrium Restaurant was really good too! The hotel was in perfect walking distance to alot of attractions and the downtown strip. Trust me, you do NOT want to do much driving downtown!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Time-saving tip: Not Applicable

Walk everywhere you can, because driving is a nightmare!!

Review of BEST WESTERN Twin Islands

Reviewer score

2
DeputyDawg46
Florida
Mar 1, 2013

Great Location

This is one of the older properties in Gatlinburg. The buildings are worn and tired - door doesn't seal, "desk" is a tiny table, etc. But Best Western has at least attempted to make the rooms comfortable. Decent bed, flat-screen tv, and reasonably clean. What you get here is a great location, right next to the Aquarium of the Smokies and an easy walk to all the downtown attractions and restaurants. Staff is extremely helpful and friendly. Free continental breakfast is typical Best Western - meaning not much. But for the price, it's a decent place. And hey, it has a gas fireplace!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Sightseeing tip: Short walk from hotel

Ripley's Aquarium of the Smokies. Don't let the Ripley's name keep you away. This is a very well-done aquarium, and well worth the $25 admission.

Review of BEST WESTERN Twin Islands

Reviewer score

4
Fred and Ethel
Knoxville, TN
Feb 18, 2013

Had a great stay!

It was just a really nice stay. Not fancy, but very comfortable. We were pleased!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
5
Sightseeing tip: Short walk from hotel

Close to main Gatlinburg attractions, restaurants, etc. Easy walking distance!

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