$75 Avg/night
Rate and special offer based on Check-in: Dec 22, 2014 Check-out: Dec 23, 2014

BEST WESTERN Twin Islands

3 stars
539 Parkway, Gatlinburg, TN 37738-3201
Hotel Overview
Reviewer score
3.7
out of 5
157 reviews
Fabulous Customer Service

My husband and I took a much needed getaway and had car trouble the whole time. The staff were so... See full review

  • Satisfied In Alabama
  • Nov 30, 2014
Long weekend getaway

We had a great time away. Our stay was just what we needed and more than we expected! The staff was... See full review

  • Lookin' For A Break
  • Nov 15, 2014
Gatlinburg hotel surrounded by streams in the center of the town
The Best Western Twin Islands is located in the center of Gatlinburg within walking distance to Ripley's Aquarium of the Smokies and many restaurants and shops. Streams surround the hotel, and all the rooms have balconies overlooking the water. A large playground and heated, seasonal outdoor pool attract families. Guests can even fish on the property. Business bonuses include meeting facilities, high-speed Internet access and fax and photocopy services.
Highlights
  • Unique setting amid mountain streams can be enjoyed from each room's balcony
  • Centrally located in downtown Gatlinburg within walking distance to many museums, shops and restaurants
  • Large playground for children and heated, seasonal outdoor pool
Location
The Best Western Twin Islands is surrounded by mountain streams, yet the hotel is centrally located in downtown Gatlinburg. Ripley's Aquarium of the Smokies is within walking distance, as are a number of shops, restaurants and museums. The hotel is on the trolley route. The famed Great Smoky Mountains National Park with its hiking and outdoor activities is a short drive away.
Rooms

Every room at the Best Western Twin Islands has a balcony overlooking a stream. Both rooms and suites are available, and options include a whirlpool, a fireplace, a microwave and a refrigerator or a kitchen set-up. Rooms have dark carpeting and printed bedspreads. Cable satellite TVs, local calls less than 30 minutes and Internet access are complimentary at the hotel. The Best Western Twin Islands also has exterior corridors.

Features
The Best Western Twin Islands appeals to families with its sizable playground for children and heated, seasonal outdoor pool. Fishing access on the property is a bonus, too.
Transportation
  • McGhee Tyson Airport (27.7 mi/44.6 km)
Attractions
  • Ripley's Aquarium of the Smokies (0.1 mi/0.1 km)
  • Gatlinburg Convention Center (0.7 mi/1.1 km)
  • Great Smoky Mountains National Park (2.8 mi/4.5 km)
  • Ober-Gatlinburg (3.7 mi/6 km)
  • Pigeon Forge (7.1 mi/11.4 km)
  • Dollywood's Splash Country (7.4 mi/11.9 km)
  • Pigeon Forge Factory Outlet Mall (8 mi/12.9 km)
  • Dollywood (8.7 mi/14 km)
  • WonderWorks (9.7 mi/15.6 km)
  • Knoxville Zoo (38 mi/61.2 km)
Business
  • Business center with fax and photocopy services
  • Meeting facilities
  • Free wireless Internet

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BEST WESTERN Twin Islands Rooms

2 DOUBLE BEDS
2 DOUBLE BEDS,SMOK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,NSMK,RIVER VW,HI SPEED,MICRFG,COFMKR,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,WHRPL,RIVER VW,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACC,BATHTUB,MINI SUITE,NSMK,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,MINSTE,WHRLPL,FIREPLC,MICRFG,RIVER,CONTINENTAL BREAKFAST
1 QUEEN BED
1 QUEEN BED,SMOK,NO VIEW,WHRLPL,FIREPLACE,MICRFG,CONTINENTAL BREAKFAST
SUITE-2 DOUBLE BEDS
SUITE-2 DOUBLE BEDS,NSMK,APARTMENT,KITCHEN,LIVE RM,HI SPEED,CONTINENTAL BREAKFAST
SUITE-2 ROOMS 3 BEDS
SUITE-2 ROOMS 3 BEDS,NSMK,3 DBL BEDS,APTMENT,KITCHEN,LIVE RM,CONTINENTAL BREAKFAST
SUITE-2 ROOMS 3 BEDS
SUITE-2 ROOMS 3 BEDS,SMOK,1 KNG,2 DBL BEDS,APTMENT,KITCHEN,CONTINENTAL BREAKFAST
SUITE-1 KING 1 QUEEN
SUITE-1 KING 1 QUEEN,NSMK,APTMENT,KITCHEN,RIVER VW,HI SPEED,CONTINENTAL BREAKFAST
2 DOUBLE BEDS
2 DOUBLE BEDS,NSMK,RIVER VW,HI SPEED,MICRFG,COFMKR,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,SMOK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,SMOK,WHRPL,FIREPLACE,RIVER VW,MICRFG,CONTINENTAL BREAKFAST
SUITE-2 QUEEN BEDS
SUITE-2 QUEEN BEDS,NSMK,WHRPL,FIREPLACE,RIVER VW,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACCESSIBLE,BATHTUB,VIEW,NSMK,CONTINENTAL BREAKFAST
2 DOUBLE BEDS
2 DOUBLE BEDS,NSMK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,RIVER VW,HI SPEED,MICRFG,COFMKR,CONTINENTAL BREAKFAST

Amenities

  • High-speed internet
  • Free parking
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Free local telephone calls
Ice machine
Activities
Heated pool
Fitness center or spa
Play ground
Horseback riding
Dining
Continental breakfast
Restaurant
Coffee maker in room
Services
24 hour front desk
Business center
Guest laundromat
Security
Wake-up service
Multilingual
In-Room Safe
Copy service
Internet
High-speed internet
Parking
Free parking
Accessibility
Accessible facilities
Room
Television with cable
Phone with speaker
Kitchen
AM/FM alarm clock
Mini bar
Hairdryer in room
Microwave
Fire place
Sofa bed
Electronic door locks
Ironing board

Dining

Hard Rock Café
Adjacent to Hard Rock Café, 7:00 a.m. to 10:00 p.m.

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (157)

Ratings and reviews for BEST WESTERN Twin Islands

Overall score

3.7 / 5
5.01.0
157 out of 157
Amenities:
3.6
Room cleanliness:
4
Hotel staff:
4.1
Room comfort:
3.8
Location:
4.5
Value:
3.8

85% would recommend to a friend.

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Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
vacamom4
Business
Ohio
Jun 17, 2014

Great location, nice and clean.

We stayed here after a day motorcycle riding the Cherohola Skyway and Tail of the Dragon. Nice to be able to park the bikes (the hotel was very accommodating about parking the bikes) and walk up town for the evening.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
Most awesome Aunt and Unc
Business
Savannah, Tn
Jun 16, 2014

Wonderful family vacation

I would recommend staying here. The room was clean, beds were very comfortable, and it's in a perfect location for walking to all the shops and attractions in Gatlinburg! We will be staying here again!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Hatfields and McCoys dinner show

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Review of BEST WESTERN Twin Islands

Reviewer score

5
5.01.0
Marsha super Grandmaw
Business
Louisiana
Jun 16, 2014

Fantastic Family Getaway

Rooms were clean, had a pleasant smell. Staff was very pleasant and friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
MJ xxxxxxx
Business
Europe
May 20, 2014

Great place to visit Gatlinburg

Position of the hotel is perfect. Realy directly on main st. Room was ok, cleaness as well. Only breakfast was not my taste. It was very poor, but you can survived on it :-)

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Gatlinburg main road is basically directly near the hotel. Great place for party.

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Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
tlc2
Business
Port Charlotte, FL, USA
May 9, 2014

Great location-nice room

Upon arrival received a substandard room with only a view of the river and no porch or balcony. Upon complaining received a better room with a balcony on the second floor with long stairs up - I'm 71 ! The breakfast was exceptional and proximity to town made up for this. Staff was helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

The apple barn on Apple Valley road has excellent food but only lunchtime prices and wait staff at lunch were truly exceptional. Fritters and Fried Chicken were worth the short drive.

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Review of BEST WESTERN Twin Islands

Reviewer score

3
5.01.0
weekend us
Business
Winston Salem, NC
May 5, 2014

Not As Advertised

Our room was advertised as a creek side room with a fireplace. You could not see the creek at all and it did not have a fireplace. Other than that and the fact you had to slam the door to close it, it was a descent room. Nothing special but nothing that bad either.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

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Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
nana 10
Business
Roanoke va
Apr 29, 2014

Very pleasant stay

Very pleasant stay and the staff was very most helpful with everything. Good breakfast, rooms were clean and staff was very helpful with my mobility scooter repairs. The only problem is the bathroom is very small. I will stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

nice place tostay

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Review of BEST WESTERN Twin Islands

Reviewer score

3
5.01.0
Dennis the mennace
Business
Lancaster, PA
Apr 22, 2014

Good location and value

We stayed 4 nights in April. Mostly good things to say. Only negatives were bathroom was the size of a postage stamp and 3 nights we ordered wake up call for next morning - only one such call actually happened. Location is good and stream view from room was a pleasant surprise.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Time-saving tip: Short walk from hotel

Trolley stop for continual trips around the city is only a few steps from the hotel office.

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Review of BEST WESTERN Twin Islands

Reviewer score

3
5.01.0
Nurse Sibbey
Business
Hickory,nc
Apr 22, 2014

Good Place for the price!

This was a great place to stay if you want to be walking distance to everything downtown Gaitlinburg! The staff was friendly especially the breakfast staff very efficient, nice breakfast bar also. Overall I would stay again, nice and clean.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

It is right beside Ripley's Aquarium , downtown and a great Mexican restaurant!

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Review of BEST WESTERN Twin Islands

Reviewer score

5
5.01.0
Must see the world
Business
Charlotte NC
Apr 22, 2014

Great place to stay

right where you want to be in terms of location, the room was very clean, staff was very nice, we had a great time!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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