$89 Avg/night
Rate and special offer based on Check-in: Aug 3, 2014 Check-out: Aug 6, 2014

BEST WESTERN Twin Islands

3 stars
539 Parkway, Gatlinburg, TN 37738-3201
Hotel Overview
Reviewer score
3.6
out of 5
157 reviews
Great family trip!

The hotel was in a great location to downtown gatlinburg & the trolley. The pool was fabulous, the... See full review

  • Ssdevo
  • Jun 23, 2014
Fantastic Family Getaway

Rooms were clean, had a pleasant smell. Staff was very pleasant and friendly. See full review

  • Marsha super Grandmaw
  • Jun 16, 2014
Gatlinburg hotel surrounded by streams in the center of the town
The Best Western Twin Islands is located in the center of Gatlinburg within walking distance to Ripley's Aquarium of the Smokies and many restaurants and shops. Streams surround the hotel, and all the rooms have balconies overlooking the water. A large playground and heated, seasonal outdoor pool attract families. Guests can even fish on the property. Business bonuses include meeting facilities, high-speed Internet access and fax and photocopy services.
Highlights
  • Unique setting amid mountain streams can be enjoyed from each room's balcony
  • Centrally located in downtown Gatlinburg within walking distance to many museums, shops and restaurants
  • Large playground for children and heated, seasonal outdoor pool
Location
The Best Western Twin Islands is surrounded by mountain streams, yet the hotel is centrally located in downtown Gatlinburg. Ripley's Aquarium of the Smokies is within walking distance, as are a number of shops, restaurants and museums. The hotel is on the trolley route. The famed Great Smoky Mountains National Park with its hiking and outdoor activities is a short drive away.
Rooms

Every room at the Best Western Twin Islands has a balcony overlooking a stream. Both rooms and suites are available, and options include a whirlpool, a fireplace, a microwave and a refrigerator or a kitchen set-up. Rooms have dark carpeting and printed bedspreads. Cable satellite TVs, local calls less than 30 minutes and Internet access are complimentary at the hotel. The Best Western Twin Islands also has exterior corridors.

Features
The Best Western Twin Islands appeals to families with its sizable playground for children and heated, seasonal outdoor pool. Fishing access on the property is a bonus, too.
Transportation
  • McGhee Tyson Airport (27.7 mi/44.6 km)
Attractions
  • Ripley's Aquarium of the Smokies (0.1 mi/0.1 km)
  • Gatlinburg Convention Center (0.7 mi/1.1 km)
  • Great Smoky Mountains National Park (2.8 mi/4.5 km)
  • Ober-Gatlinburg (3.7 mi/6 km)
  • Pigeon Forge (7.1 mi/11.4 km)
  • Dollywood's Splash Country (7.4 mi/11.9 km)
  • Pigeon Forge Factory Outlet Mall (8 mi/12.9 km)
  • Dollywood (8.7 mi/14 km)
  • WonderWorks (9.7 mi/15.6 km)
  • Knoxville Zoo (38 mi/61.2 km)
Business
  • Business center with fax and photocopy services
  • Meeting facilities
  • Free wireless Internet

BEST WESTERN Twin Islands Rooms

2 DOUBLE BEDS
2 DOUBLE BEDS,SMOK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
2 QUEEN BEDS
2 QUEEN BEDS,NSMK,RIVER VW,HI SPEED,MICRFG,COFMKR,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,WHRPL,RIVER VW,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACC,BATHTUB,MINI SUITE,NSMK,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,MINSTE,WHRLPL,FIREPLC,MICRFG,RIVER,CONTINENTAL BREAKFAST
1 QUEEN BED
1 QUEEN BED,SMOK,NO VIEW,WHRLPL,FIREPLACE,MICRFG,CONTINENTAL BREAKFAST
SUITE-2 DOUBLE BEDS
SUITE-2 DOUBLE BEDS,NSMK,APARTMENT,KITCHEN,LIVE RM,HI SPEED,CONTINENTAL BREAKFAST
SUITE-2 ROOMS 3 BEDS
SUITE-2 ROOMS 3 BEDS,NSMK,3 DBL BEDS,APTMENT,KITCHEN,LIVE RM,CONTINENTAL BREAKFAST
SUITE-2 ROOMS 3 BEDS
SUITE-2 ROOMS 3 BEDS,SMOK,1 KNG,2 DBL BEDS,APTMENT,KITCHEN,CONTINENTAL BREAKFAST
SUITE-1 KING 1 QUEEN
SUITE-1 KING 1 QUEEN,NSMK,APTMENT,KITCHEN,RIVER VW,HI SPEED,CONTINENTAL BREAKFAST
2 DOUBLE BEDS
2 DOUBLE BEDS,NSMK,RIVER VW,HI SPEED,MICRFG,COFMKR,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,SMOK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,SMOK,WHRPL,FIREPLACE,RIVER VW,MICRFG,CONTINENTAL BREAKFAST
SUITE-2 QUEEN BEDS
SUITE-2 QUEEN BEDS,NSMK,WHRPL,FIREPLACE,RIVER VW,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,MOBILITY ACCESSIBLE,BATHTUB,VIEW,NSMK,CONTINENTAL BREAKFAST
2 DOUBLE BEDS
2 DOUBLE BEDS,NSMK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,FIREPLACE,RIVER VW,HI SPEED,MICRFG,CONTINENTAL BREAKFAST
1 KING BED
1 KING BED,NSMK,RIVER VW,HI SPEED,MICRFG,COFMKR,CONTINENTAL BREAKFAST

Amenities

  • High-speed internet
  • Free parking
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Free local telephone calls
Ice machine
Activities
Heated pool
Fitness center or spa
Play ground
Horseback riding
Dining
Continental breakfast
Coffee maker in room
Lounge
Services
24 hour front desk
Guest laundromat
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Copy service
Internet
High-speed internet
Parking
Free parking
Accessibility
Accessible facilities
Room
Television with cable
Phone with speaker
Kitchen
AM/FM alarm clock
Mini bar
Hairdryer in room
Microwave
Fire place
Sofa bed
Electronic door locks
Ironing board

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Hotel Map

35.7154 -83.5111
Area served
Newport, Ashville, Knoxville, Pigeon Forge, Cherokee, Maryville, Sevierville
Nearby airports
(TYS), 40.00, MI, NW;
Area description
Resort

Dining

Hard Rock Café
Adjacent to Hard Rock Café, 7:00 a.m. to 10:00 p.m.

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (157)

Ratings and reviews for BEST WESTERN Twin Islands

Overall score

3.6 / 5
5.01.0
157 out of 157
Amenities:
3.5
Room cleanliness:
4
Hotel staff:
4.1
Room comfort:
3.8
Location:
4.5
Value:
3.8

85% would recommend to a friend.

Sort by:
Review of BEST WESTERN Twin Islands

Reviewer score

5
5.01.0
DD118
Fayettevile, ga
Apr 7, 2014

Awesome Trip!

Fantastic location, friendly staff, and easy to book. I was right in and out for both check in and check out. I would stay here again. Beautiful views of the river!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
Andrews313
Crossville, Al
Mar 26, 2014

Great trip! Great stay!

The room and location were great! I went with my 3 kids and they loved it! They have a super nice playground which is a huge plus, free entertainment! Our room was on the creek, loved hearing the water! Room was clean and looked newly painted. Pros... Cons... Nice rooms. Paint on the curtains Playground Need some type of meat option Fridge/microwave. On the breakfast bar. Creek/ water Staff Walking distance to everything! Breakfast

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
Andrew T.
Cincinnati
Mar 26, 2014

Clean, Comfortable, Nice Motel

This is a nice motel! The staff is welcoming, the gounds are clean, the rooms are clean and comfortable. We were looking for a motel with a good location and a "place to sleep" as we would be busy sightseeing in the Smokies. The Twin Islands was more than a "place to sleep". Although the rooms were small, they were comfortable and clean. The breakfast was excellent and convenient. Overall, this was a great value!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of BEST WESTERN Twin Islands

Reviewer score

5
5.01.0
The Downs'
Cullman, Alabama
Mar 24, 2014

GREAT ANIIVIERSARY WEEKEND!!

We decided to spend our one year anniversary in Gatlinburg. I reviewed many cabins, hotels, B&Bs and condos. We decided on this one because of its convenient location right in the middle of Gatlinburg on the main street! We were very very happy with the location, the room was huge with a tub big enough to swim in and a separate bathroom with tub/shower and two sinks! We stayed in honeymoon island and it was awesome! Locally owned and ran by people who have lived in the area and most were raised there and have deep ties to the community! We plan to stay there every trip to Gatlinburg from now own if we are lucky enough to get a room again!!! We highly recommend!!! Great for honeymooners, families or friends just getting away!! Staff was great, housekeeping was awesome!! They would clean if you wanted or just provide linens if you prefer that!! Cant say enough nice things about his hotel!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Nightlife tip: Short walk from hotel

Park your car and walk everywhere!!! Its in the perfect spot for food, shopping, and entertainment in Gatlinburg. But also in a great spot if you need to get on the road to drive to the national park or pigeon forge!!!!

Review of BEST WESTERN Twin Islands

Reviewer score

2
5.01.0
Jim Ed
Hendersonville, TN
Mar 23, 2014

Stray away

initial room had bad smell. asked for upgrade and staff was nice and gave one. room was spacious. balcony was 3'x8' with a building blocking any view. TV had no guide. you didn't know what you were viewing or what it was about. Only volume and channel available. furnishings were sparse and appeared to be salvage store items. I wouldn't recommend this motel. staff were great.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
2
Money-saving tip: Not Applicable

if possible plan trip and stay during week with departure on fri.

Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
Christy73
Loudon, TN
Mar 18, 2014

Spur of the moment trip

I was looking for a reasonably priced clean room and this was it! I didn't spend much time at the hotel so I don't really know much about the amenities but the location was great.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
Hector95
Ohio
Mar 14, 2014

wifi awful

Just notice that the rooms those far from the office have really weak wifi signal.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
MOORE13
north carolina
Mar 3, 2014

great location

was a fun room , fireplace , hottub ! but the best was location ! on river and also just a couple steps from downtown . older room so it is a little run down but clean . it was 8 out of 10 crabby patties

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

cherokee grill , get the prime rib and gritts

Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
Avid Gatlinburg Traveler
Tennessee
Feb 26, 2014

Location is key!

The charm of Gatlinburg is that virtually everything can be reached by foot on the main strip. The town is lined with motels and hotels, most of them leaning on the old side. Best Western Twin Islands is no exception. I recall staying at the location as a child and playing on the playground, but it's my stay as an adult that I favor. The rooms have been remodeled with comfortable beds and flat screen tvs, the peaceful view of the creek is relaxing, and the complimentary breakfast is a step above packaged muffins and cold cereal. The location is perfect, starting right at the entrance of the shopping district. While it may not be a five star hotel, the rooms are clean and comfortable; for the price, this place is unbeatable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Review of BEST WESTERN Twin Islands

Reviewer score

4
5.01.0
NVRR
spring hill, tn
Feb 24, 2014

Anniversary Trip

The hotel was great, the bed comfortable, the balcony over the river nice. The only problem was kids running up and down outside our room early in the morning waking us up. The hotel has no control over that. There was a youth convention in town that weekend

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
3
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