Wingate by Wyndham Cleveland

Hotel was clean, friendly staff. Hotel was a little noisey do to the Highway so close. other than that is was a great stay.

I stayed here on July 28th, 2010.Was at the doctors office 2 days later being treated for Scabies. I was advised by my doctor that Scabies are a skin parasite that bites you and causes severe irritation, picked up in hotels and places where hot water is not used on linens. I would recommend that you do not stay here. Even worse, my wife called Wingate to let them know. Wasn't even really looking for anything, to be honest. (was travelling on business). Wingate corporate told us we had to follow up with the local manager because it was a franchise. So my wife talked to the least professional manager in the history of corporate America, "[...]". Who had an argument with my wife about it and demanded to know why I was in town for business to begin with. He then referred my wife to Nationwide Insurance, who I assume is this hotel's insurance carrier. So then my wife gets a call from Nationwide agent, [...]. (1-800-985-7078 x4644). [...] then gets in an argument with my wife and tells her that "everyone is looking for something for nothing nowadays". Absolutely. Unbelievable. I called Wingate back and told them that more than anything I was extending a professional courtesy to them. I thought they might even offer to pay my $30 co-pay and my $30 in prescriptions. They didn't care, and once again referred me to Nationwide Insurance. I think this tells you all you need to know about Wingate Hotels and their business / customer satisfaction model.

The hotel was great. The rooms were clean and beautifully decorated. The staff was courteous. We loved the free breakfast, especially the waffles. There are several restaurants and stores within a short driving distance.

we visited old friends and met new ones.

The hotel staff was very helpful but here was the problem we had. We had no soap or shampo in our room, a dirty glass with someone's razor in it, no pillow cases on the pillows, a dirty shower with hair in it, and a commode with feeces splatter. We didn't recongize the full extent of the problem until late in the evening because we briefly checked in and then left and didn't return until nearly 11 p.m. When brought to managements attention they offered to move us to the best suite but we were tired and didn't want to do it. My wife cleaned the bathroom. The next morning managent gave us a certificate for a free future stay. We didn't enjoy it but the management is to be commended for acting quickly to make amends.