$107 Avg/night
Rate based on Check-in: Sep 11, 2015 Check-out: Sep 12, 2015

Holiday Inn FRANKLIN - COOL SPRINGS

2 stars
View map of 1738 Carothers Parkway, Brentwood, TN 37027

Hotel Overview

Reviewer score
3.8
out of 5
27 reviews
Great Experience

Would reccomend. Great experience. Great room. Nice service. Very pleased. Would go back. Very... See full review

  • Michael V.
  • Mar 15, 2015
Business Trip

This hotel is in transition; it is still called "Wingate by Wyndham" by Directory Assistance. We... See full review

  • 858688
  • Sep 18, 2014
Welcome to the newest IHG product, the all new Holiday Inn Franklin-Cool Springs! Our great location right off I-65, just 20 miles south of Nashville, Tennessee, is near prominent businesses and puts you in the heart of our business district. The hotel is surrounded by some of the best restaurants and shopping – many in walking distance – to complete your stay with a taste of local flavor. The hotel features an onsite restaurant serving freshly prepared a la carte breakfast items to start your day. In the evening, plan to enjoy some of the best burgers and locally crafted beers when cocktail service is available. The Fitness Center is open 24-hours so you can stay in your routine while you travel. The Business Center features computers and a printer to check flight schedules, traffic, weather and take care of necessary tasks. The business center and all guest rooms and suites provide free Wi-Fi so you can stay connected while you are away. Planning a meeting or social event? Give us a call! We have great group rates and space to accommodate your event. Holiday Inn Franklin-Cool Springs – the areas hottest new hotel.

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Amenities

  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Pet friendly
Free local telephone calls
Ice machine
Activities
Outdoor pool
Golf
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
Business center
Guest laundromat
In-Room Safe
Shops/Commercial services
FAX
White board
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Room
Satellite TV
DVD player
Phone with speaker
Desk with lamp
Hairdryer in room
Microwave
Cribs available
Temperature control
Ironing board

Dining

The Lobby Bar & Grille
Enjoy casual and comfortable surroundings for cook to order breakfasts, and evening meals including craft beers, select wines and cocktails.
The Lobby Bar & Grille
Casual and comfortable setting for meals and beverages, including Craft Beers, select wines and cocktails.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Holiday Inn FRANKLIN - COOL SPRINGS

Overall score

3.8 / 5
5.01.0
27 out of 27
Amenities:
3.7
Cleanliness:
4.3
Hotel staff:
4
Comfort:
4.1
Location:
4.3
Value:
4.1

81% would recommend to a friend.

Sort by:
Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

2
5.01.0
Janel
Business
N/A
Jun 23, 2015

Renovation no amenities

No pool, no jacuzzi, no hot breakfast, no workout gym! The check in is a desk in the back of the building by a broken elevator. The rooms were spotless but the staff was horrible. I had the housekeeping interrupt @ 930, 1030, and 11 when check out is not till noon. I stayed 2 days and the first day didn't have any housekeeping. I had to get extra towels, the receptionist didn't give me any bath towels (the only kind I requested). Hot breakfast consisted of a tray of honey buns. Nothing for a diabetic.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
5
Hotel staff:
1
Comfort:
5
Location:
5
Value:
2
Trip purpose:

Business

Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

3
5.01.0
AshleyKM3388
Friends
Franklin
Mar 18, 2015

one night stay

This hotel was alright. The room was spacious and I really liked the 12 o clock check out time.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Friends

Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

5
5.01.0
Michael V.
Couples
N/A
Mar 15, 2015

Great Experience

Would reccomend. Great experience. Great room. Nice service. Very pleased. Would go back. Very convenient location. Great name too

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

4
5.01.0
858688
Couples
Memphis, TN
Sep 18, 2014

Business Trip

This hotel is in transition; it is still called "Wingate by Wyndham" by Directory Assistance. We were not able to get into our room until 3:45 PM, though we arrived at the advertised 3PM check-in time. The next morning, I realized that the deadbolt lock would not retract, causing the door to remain open. (My husband left early and was unable to leave me "locked in." A little unnerving.) I tried to call down to the front lobby from the room phone, following directions on the keypad, to get assistance. Wouldn't work. I finally used my cell phone and called the hotel number, given to me by Directory Assistance as Wingate, to get assistance. A very nice employee came up and figured out that though it said to push a certain button labeled "front desk," pushing 0 was what worked. She figured out also that in order for the deadbolt to retract, one has to open the door, swipe the keycard from the outside, hold the door handle down, then shut the door. We decided not to use the deadbolt the next night. It was a great value in a very pricey area, but the breakfast lacked anything "substantial" except for boiled eggs. Overload of carbs. Cleanliness was excellent, though our room was not attended to until 2PM. Overall, it was obvious that upgrades/maintenance are needed. The carpeting felt nearly damp on my bare feet, but after running the air for several hours it improved somewhat. However, the staff were all excellent and willing to do anything they could to make our stay pleasant. It is a great value for the money in the Franklin area.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Couples

Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

1
5.01.0
TJrj
Business
Alabama
Sep 11, 2014

Business trip

I was hesitant about selecting this hotel after reading the reviews but knew the area and assumed it would a good deal with the price. The pool was green and closed. Several of the vending and ice machines were broke. Carpets were dirty. The clerk at the morning desk was very rude and arrogant. They only charged me for 1 night and I tried to pay for second night she kept telling me to check my receipt I already paid. My receipt was for $80 which was one night. I finally just agreed with her and stayed another night. Never had to argue with someone before to pay a bill. Would not stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
1
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

4
5.01.0
Imjafa
Business
Georgia
Aug 7, 2014

Biz stay.

Nice stay and based on experience can be recommended and I would consider staying here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

1
5.01.0
Sleepy in TN
Business
Denver
Mar 28, 2014

Dangerous and rude

My wife stayed here on business and after reading the reviews I felt this would be a good option based on the location and price. At midnight two men tried to enter the room, seems that the front desk had given them the wrong key. Minutes later the front desk called her room and demanded her name. again at around 6:00 am another call that just hung up. No apology from the front desk. The breakfast was OK. Room was OK. Maybe if the front desk attendant was focused on her job and not personal phone calls she might have gotten this right. But there are too many better hotel options.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
2
Location:
2
Value:
1
Trip purpose:

Business

Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

4
5.01.0
That Johnson Boy
Business
Broken Arrow, Ok
Aug 13, 2013

Great place to stay

It was a pleasant stay. Very nice staff and comfortable. Peaceful !

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Very nice restaurants in this area, along with your typical spots!

Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

3
5.01.0
Powder Spring
Business
Tennessee
May 28, 2013

Good

I really enjoyed staying in this hotel. The breakfast was super, love the old lady serving breakfast. The staffs were nice. The only issue is that the Wi-Fi was not working. I blamed it on my laptop, however, I knew there is no Wi-Fi because my cell phone did not have any connection either. The staff seems to think it was my fault. Other than that, I enjoyed my stay.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Review of Holiday Inn FRANKLIN - COOL SPRINGS

Reviewer score

4
5.01.0
66Timothy
Business
Brentwood, TN, USA
Feb 21, 2012

Great Value! Nice Stay I would recommend

Hotel met my expectations - great value ! Staff was great!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
5
Trip purpose:

Business

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