$71 Avg/night
Rate based on Check-in: Aug 30, 2015 Check-out: Aug 31, 2015

MainStay Suites Alcoa

3 stars
View map of 361 Fountain View Circle, Alcoa, TN 37701

Hotel Overview

Reviewer score
3.6
out of 5
12 reviews
Hotel is Perfect

First of all, the staff is excellent. They all were kind, friendly, and very helpful. The hotel was... See full review

  • Jessla
  • Sep 2, 2014
get away

When I checked in. Was told that I was in a disabled room. Am not disabled. Was changed to a better... See full review

  • Speddy
  • Aug 22, 2015
MainStay Suites is your ideal choice for a visit the Knoxville/Great Smokey Mountain area. Each spacious suite features a fully equipped kitchen, wireless Internet, and in-room safe. We also offer free hot breakfast buffet, free video conferencing, laundry facilities, and swimming pool. The hotel is only 2 miles from McGhee Tyson Airport. Pet Accommodation: 25.00 per stay, up to 3 pets in room. Our guest rooms include telephones with USB and Apple charging ports.

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Amenities

  • WiFi
  • Outdoor pool
General
Pet friendly
Elevators
Ice machine
Activities
Outdoor pool
Exercise gym
Dining
Continental breakfast
Coffee maker in room
Meal plan - continental
Services
Business center
Laundry service
Guest laundromat
FAX
Internet
WiFi
Parking
Parking
Outdoor parking
Accessibility
Brailled elevators
Room
Television with cable
Safe
Telephone
AM/FM alarm clock
Hairdryer in room
Microwave
Iron

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for MainStay Suites Alcoa

Overall score

3.6 / 5
5.01.0
12 out of 12
Amenities:
3.7
Cleanliness:
4
Hotel staff:
4.3
Comfort:
3.9
Location:
4.1
Value:
4.1

83% would recommend to a friend.

Sort by:
Review of MainStay Suites Alcoa

Reviewer score

4
5.01.0
Speddy
Single
Clermont
Aug 22, 2015

get away

When I checked in. Was told that I was in a disabled room. Am not disabled. Was changed to a better room. Was not charged for the better room. Several places to eat walking distant.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Single

Review of MainStay Suites Alcoa

Reviewer score

5
5.01.0
Jessla
Family
Morehead, KY
Sep 2, 2014

Hotel is Perfect

First of all, the staff is excellent. They all were kind, friendly, and very helpful. The hotel was clean and accommodating. We only got to use the pool for about 15 minutes during our 4 days due to rain but it was clean when we were in it. They offer full size beach towels for pool use which was really cool. The room itself was cozy and the bed and sofa was very comfortable. Plenty of storage for all the traveling accessories (clothing, bathroom, kitchen) Plenty of space to cook in and just relax in as well. The location is perfect, just outside the city but very close to everything! I will definitely be staying here again!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Dining tip: Short walk from hotel

There is a variety of restaurants pretty much in the hotel parking lot but you can also drive just a few minutes for even more options

Review of MainStay Suites Alcoa

Reviewer score

4
5.01.0
Skeeter810
Business
Pittsburgh, PA
Nov 10, 2013

Very Good Accomodations

Rooms are spatious...clean and the staff eas awesome. The Breakfast was very well done. Better than most. Woul ddefinitely reccomend...and would stay there afain!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of MainStay Suites Alcoa

Reviewer score

1
5.01.0
Kansas52
Family
Lenexa, KS, USA
Oct 10, 2011

This was not good

I had reserved a 2 bed suite, I confirmed, but when i arrived and given the key and went to the room i found out it was one bedroom. I went to front desk, she said yes they had changed it without calling me or telling me. ( She didnt even tell me when i checked in, but she knew it) She said it was in the notes that they had bumped me so they could get a groups business. Since there was three of us, i was going to have to sleep on couch, as every thing within 50 miles was booked. I asked for a blanket, she gave me a matress pad and said this is what she had.( i did find a blanket in the room Lastly there was a large bug in the shower when we left.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
2
Value:
2
Trip purpose:

Family

Review of MainStay Suites Alcoa

Reviewer score

1
5.01.0
Robb Parks
Business
Dallas Texas
Jan 29, 2011

Buisness

This hotel is horrible. the first room they gave me did not have a bed in it. The second room smelled so bad of smoke that I left and check in to the courtyard down the street.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of MainStay Suites Alcoa

Reviewer score

4
5.01.0
Doy
Single
Desoto, Texas
Jan 26, 2011

The best hotel I have enjoyed for price.

I had to go to Knoxville to attend my mother's funeral. Although it was not an ideal trip the hotel stay was very restful. A youngman named [...] at the hotel greeted me with condolence and assisted me quickly so that I could get to my room and rest. The room was spacous and the bed very comfortable. It was worth every penny. The area around the hotel location was very clean, the mountainous area was very beautiful and the business area around outside the hotel area was peacefully quiet. I will again visit this area, perhaps same hotel again. Also the breakfast was magnificent, very tasty.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Single

Time-saving tip: Short drive from hotel

Everything was at the nearest corner if you had a car. The drug store was just a block away. There was a steak house (next lot) that served traditional american food and other cultural cuisines. The hotel was off the major highway of 129. The hotel was located right outside the airport yet the airport was not visible from the hotel itself and no noise could be heard from the flights coming in or out. Again it was a nice place to rest for several days or a complete week.

Review of MainStay Suites Alcoa

Reviewer score

3
5.01.0
Olesarge
Family
Germany
Dec 29, 2010

Home for Christmas

[...]. We had problems traveling from Europe due to weather and the staff was very responsive and helpful in adjusting our reservations. On a scale of 1 to 10 we give them a 15. The hotel was clean and well maintained. Staff was very friendly and responsive to our needs and questions. Housekeeping was great and very responsive as well. The location was quiet (would have never known we were in the vicinity of an airport) with easy access to shopping and a variety of restaurants and eateries. The only recommendations for improvement that we have are a microwave at the breakfast bar to make the oatmeal (would have been a plus) and little more variety (i.e. peanut butter, fruit toppings for the waffles) and fresher fruit at the breakfast bar.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Family

Time-saving tip: Short drive from hotel

Everything necessary is but a short drive away. Easy access to Knoxville and minutes from the airport.

Review of MainStay Suites Alcoa

Reviewer score

4
5.01.0
Tour guide to friends
Couples
Tenn
Nov 10, 2009

Adequate!

The best way to describe this hotel is adequate; not over the top, but not bad either. Room adequate; over all, clean. Breakfast; adequate, very basic fare. Views of parking lots and restaurants. If you are looking for a place to just sleep and be gone the rest of the day. This is it!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Couples

Review of MainStay Suites Alcoa

Reviewer score

4
5.01.0
Jim Bowie
Couples
Traverse City,MI
Jun 1, 2009

Really Nice Stay!

Really Good!We enjoyed our stay,great value for the money also with the money saved! Thanks! We will be back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of MainStay Suites Alcoa

Reviewer score

5
5.01.0
Anonymous
Couples
California
May 14, 2009

Logical choice

Since I had a good experience at another MainStay I thought it would be a logical choice and I was not disappointed. The staff was very friendly, good sized clean rooms, good breakfast spread and a quiet location with plenty of surrounding restaurants.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

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