Grand Gateway Hotel

Good location. close to all the shopping. The kids can swim or play. Rooms are comfortable. All in all, a good deal.

My party was assigned 3 different rooms before they found one that was not already occupied. Disconcerting that their computer system could not distinguish between occupied and not occupied.

The hotel rooms were clean. The pool was clean, but the hot tub was gross. Green water means GERMS! I would not allow my husband or daughter to go near it. We chose this hotel because they advertised a fitness room, and I am training for a marathon so needed to run a few mornings while we were there. One of the treadmills did not work. I had told the staff TWICE. They never put a sign on it and then when a different gentlemen came in to use it I told him it was broken. He brought a staff member in to look at it (the first staff person I had told) and the staff told him that they had not had any complaints about it. Really? The elliptical did not work either. You practically toppled over when trying to use it. Other than that, it was a nice place. I just did not like the dishonesty about the treadmill.

Great hotel, easy to find and get in and out of traffic wise. Only downfall was the absense of a laundry room. We had to drive several miles to the nearest laundry.

It was very central to all the sightseeing that we did. The only comment I have is that even though Perkins resturant was right next door a continental breakfast would have been nice. Sometimes you do not want a whole big meal.

Clean, plush, comfortable room.

My husband and I stayed here for two nights while visiting Mt Rushmore, Custer State Park, Mammoth site, etc. We found the room to be clean, spacious, staff friendly. Cool indoor pool with slide great for families. Particularly liked list of restaurants, activities, highlights of the area with addresses and phone numbers provided by the hotel

Rooms are large and clean. Front desk staff is friendly and helfpul. Fitness center needs some newer equipment and equipment wipes to clean-up machines after working out. Hotel was full but soundproofing works well; no noise between rooms. Beds are comfortable, but hard pillows take some getting use to. Hotel is conveniently located right off of I-90. Overall, hotel is a good and affordable base for exploring Rapid City and the Black Hills but not a "destination unto itself."

WHAT A DISAPPOINTMENT. The photo on the webpage is not at all like the hotel. The hotel with its dark wood is reminiscent of something out of the 1970s. An unauthorized person was allowed to attempt to come into our room unescorted by hotel staff. Luckily, my wife and I were in the room at the time--who knows what could have been stolen otherwise. The staff was, in my opinion, less than concerned about the incident. Additionally, the room smelled like urine. While checking out of the hotel, the concierge didn't even bother to ask how our stay was. He acted as if he knew the hotel was sub-par as well. The hotel is outdated and not worth the money. Overall, a bad experience.

Went to Black Hills,Rushmore,Devils Tower. Surrounding area was great. Although the hotel needed some things. Simple things Something to write with in the room. Trash cans outside by exits. upgrade cable no pay channels just regular cable.