Courtyard by Marriott Spartanburg

Area is inconvenient Staff was good Room OK - BUT not clean No breakfast included Would Not stay there again Too expensive

What I reserved was : 2 Queen, living sitting area, wired internet, complimentary, coffee tea maker, 27in 69cm flat-screen TV. What I got was a handicap with 2 double beds, the bathroom had a dead roach in the middle of the drain floor. I mentioned this and was told that they had no queens. No apology or anything, just, we do not have queens. Also asked for a 3:30 am wake-up call that never happened. Thank goodness for cell phones with alarms! I would not recommend this hotel to anyone!

Getting to this property can be confusing and difficult. The entry road is literally on an entrance ramp to I-85 Business North and is very poorly marked so you can drive by it easily. It is also on the back side of an odd round-about (Hearon Cir.), adding to the confusion (attention is on the traffic over the hotel.) If you do drive by it, you have a 5-10 mile trip to get back as there is no way to turn around (you're now on I-85) and it's a long way down I-585 (the next exit) before you can plot a return trip. The property is also quite hidden from view, so the drive-by is an easy mistake to make. You can come in from another road but not from the interstate (unless you know about this mess and take the Ashville highway exit and know where to turn to get to it as you can't see the hotel from that road at all. Google Map it and you'll see what I mean. Even my GPS unit got confused... Once there... This is old school Marriott all the way (It's an OLD property that appears to never have been updated, just cleaned.) No flat screens, microwaves or fridges here. Small rooms by comparison to more modern properties. That being said, the walls are very well insulated so noise is a non-issue and the room can be made very dark for sleeping. My room had a connecting door and I had a neighbor who left their TV on 24/7 but I could only hear it standing at the sink or next to the connecting door - not at all from the bed or the desk area. VERY NICE! I have stayed in much nicer/newer hotels that were much more noisy between rooms and in general than this place. Very refreshing. ALL of the staff (front desk to housekeeping, etc.) are super friendly and accomodating. My room was fairly clean and efficient. While I love the space that comes with most modern rooms these days, I also find it a bit redundant. This place has only what you need - but it HAS what you need. The only thing I'd like to have at this hotel for a better stay, other than an easier way in and out of the property is an included breakfast of some sort. Instead, there is a breakfast buffet (or a la carte per menu) for a fairly stiff price. Wireless Internet would be a nice-to-have but the wired access is free, reliable and served my needs just fine. There doesn't seem to be any of the traditional social activities, etc. that I'm used to seeing at Courtyard by Marriott but that could have been because census was too low during my stay to support such, so they may have them - just not while I was there. Plus after all, you have to be able to find the place to stay or socialize there.

I chose Marriott because they have consistently been a good hotel chain. This hotel was the worst of the Marriott chain that I have ever visited. The front desk clerk was not very friendly or helpful. She sent us back out in the pouring rain as her directions to our room. The room was located on the third floor (Room 309) and was a handicapped room that smelled very musty. The advertised "living area" consisted of one cushioned chair and a desk. The carpeting was damp and so was the bedding from the humidity. The air conditioning was not on...only the fan with outside air was on. Breakfast was not included in the price of the room. Would not recommend.

full cooked breakfast

The hotel location is difficult to get in and out of; not many restaurant nearby. Our room air conditioner was so loud, I thought there was a weather alarm sounding for a tornado or something. Not all the stations worked on the TV with playoff's; we could not watch. They did give us 2 breakfasts on the house for the problems.

very clean room, bed was very comfortable, will stay there again. did not see where they had free continental breakfast..just saw where you had to pay for buffet breakfast

When i reserved through Orbitz, it included breakfast. But when we went down for breakfast, we were told that breakfast was only included if we registered through Courtyard (not Orbitz). This should have beeen disclosed at reservation.

The hotel was good - clean accommodations and friendly, helpful staff. Orbitz had this room as a suite with 2 double beds and a sleeper sofa that would accommodate my family. This not what I got when I arrived at the hotel; two queens only. The hotel gave us a roll-away for no extra charge. Buy beware: call the hotel first before finalizing your purchase. By the way, AAA did the same thing to us on this trip.