SpringHill Suites by Marriott Charleston North

from thr review and for the money thought would be better. hotel very modern but lacks warmth from checkin personel. could not regulate a/c or heat in room never did see maintenance for that. TV did not work that was fixed timely. beds uncomfortable mine had a gulley in it you kept rolling into. did not like being charged $20 for amenties you did not use. told would come off bill in 7 to 10 days did not care for that policy!! still waiting for adjusted bill. preferred Fairfield by Marriott to Springhill much nicer.

Brightly lighted rooms, quiet neighborhood, friendly staff, great price value on this facility. Highest recommendations as we were very well pleased.

very pleased and i reallly enjoyed my stay here and i would like to stay here again

I called hotel prior to our scheduled arrival to let hotel know we would be late getting in since we missed our connecting flight. I was "assured" by the hotel rep that our room would be waiting for us... When we arrived at hotel, lady said she was a "newby" and had to wait for another lady to come back to hotel to look up our reservation... Our family of six waited and waited in hotel lobby. Finally, the employee who was needed arrived. They then tell us that the hotel rep who assured me our room would be safe and waiting didn't communicate this to the other staff and another staff member put it as a no show and gave our room away. They did not appologize but rather kept placing blame on the staff member for the hotel whom I spoke with... They said they had no rooms available and were trying to contact a manager to see if they could get us a room at another hotel...at their expense, which they presented as them doing me a favor... I had already PREPAID for this NONREFUNDABLE reservation that THEY LOST after I had done my part by letting them know of our delayed arrival. We had paid for room whether or not anyone was in it. After 2 hours of sitting in lobby and being told they were still waiting for the manager, my eldest son (15) who had been trying to be optimistic, finally broke down crying. Only then did the hotel clerk miraculously discover that they do have a room for us. The two women clerks then acted put off that we were upset, and that my son was crying. This was just another, final straw in a number of problems that occurred on our trip. I had told the male clerk for the hotel this when I called in advance (and was prior to our original scheduled arrival) to let him know how important it was that our room be waiting for us. Again, he assured us it would. The staff at the desk distanced themselves from all responsibility and continued to blame their co worker whom I spoke to on phone. They were not a team and did not seem to care and acted more bothered. I even heard their "little comments" made about my son who broke down in tears and those directed at me.. We didn't get our room until about 9pm and had to go to dinner with a sad family at 9 pm. If you want to be assured of a Relaxing stay and have staff that extends true hospitality, do not stay here.

Stayed at the hotel prior to leaving on a Carnival Cruise. The staff was friendly and efficient. The room was clean and comfortable. I would definitely recommend and stay here again should my travels take me to Charleston in the future. Breakfast was good.

I purchased non refundable hotel reservations and paid up front. We missed our connecting flight and were going to be delayed so I called the hotel and spoke to Jeffrey 1 hour prior to the original time we were to check in. I told him this and to please make sure he noted this on our reservation and not give our room away (especially since we already paid for it). He said don't worry, your room will be ready when you get here. Well...it isn't! He didn't communicate this to the other lady who was working and they put us as a no show and gave our room away. Me, my husband and 4 children have been sitting in lobby for going on 2 hours. They say they need to wait for a manager to come in and see about trying to get us a room at Residence Inn...oh, and she said they will pay for it...I HAVE ALREADY PAID FOR IT! They are acting bothered that I am feeling frustrated. I was trying to salvage what was left of our "vacation" and now we are stuck in lobby while they wait to get Bavk to us. Now my eldest son too has met his breaking point and is crying. This was one disaster after another.

Nice and clean hotel. Beautiful decoration and breakfast. Close to Historical Charleston.

Great place to stay. The staff was friendly, the room was very veryand very clean. Location was convenient to shopping, dining and downtown. Will definately stay here again.

Room was immaculate, bed was beyond comfortable, staff was excellent!

My wife and I had a very comfortable experience with your hotel. She is employed with the Hilton Hotels Company right now, but, if it ever changes we will definitely be staying at Marriot.