Quality Inn North

not a bad place to stay for the money. it was a little sketchy at night seeing all the construction workers just hanging around and off the balcony.

My husband and I were visiting from out of town and opted to stay at this Quality Inn because we are Choice rewards members and have stayed in TONS of Quality Inns and never had a problem. We were expecting the same quality and customer service that we had grown fond of within the chain. This place FAILED to live up to the standard; Not even in the ballpark. We checked in after 3pm and admittedly, the "check in" process is the only thing that went well. After dropping off our luggage we left and returned later on in the evening took our showers and prepared for bed around 1230-1am. Around 230am I was awakened because I felt like something was crawling on me. I turned the lights on, snatched the covers back and indeed there were bed bugs. I screamed for my husband to look at the scrambling bugs and he also agreed they were bed bugs. I immediately called the front desk to complain and the young lady told me they were booked to capacity (which was a lie, that parking lot was bear) and that it was nothing she could do until the manager got in at 8 and someone would call me. She then said she would send maintenance but no one ever showed. Around 3am I walked to the front desk to show her pictures and video of the bugs and her response was "oh my god, that's gross. Well I made notes in your account for the manager to call you as there is nothing I can do since you paid on your credit card and the manager is the only person with the code." I then informed her we would be leaving as it is unacceptable to think its okay for your guests to remain in inadequate accomodations. I called back in the morning because the manager had not called me. A matter of that magnitude I expected to be top priority. The manager (Peggy) didnt call, I called HER. I explained the situation and she acknowledged she was made aware, but her only response was, well you stayed, so you aren't getting a refund and she would call the exterminator. How does that help us? What about the fact we had to leave and pay for a better room? Can we at least get an apology and make it remotely seem like you care?. I wasn't expecting a full refund but at least an apology and 1/2 off for the inconvenience would have been good customer relations. I wasn't going to argue as it was clear Peggy would not be willing to put forth the effort for customer service or live up to the QUALITY Inn name. I would give this place negative markings if I could. I will be contacting the Choice Hotel chain customer care. Please visit the photos to see pics of the bed bugs.

Great Little hotel for an overnight stay. The staff was friendly and the location was great. We got the room for next to nothing to get off base for a day.

Overall experience was above average. Best bang for your buck, no frills, clean room.

Me and my wife stayed in this room. For a quiet stay away from home, it was just the opposite . The room had a rink smell once entered.. There was bug flying around. When using the rr I noticed the shower area was rusted, and the towel bowl has scum around the base,there were dead roaches in the corner of the bathroom, shower rather small. The wifi connection was very slowed. At 430 i was woken by some rather slightly rude neighbors taking very loud...Needs some remodeling done, Not a suitable stay. No way!

Very acceptable for the price. Would use this hotel again.

It was absolutely perfect for visiting my son at the Goose Creek Navy school. The room was very pleasant and comfortable and had easy access to the freeway to visit downtown Charleston and the Navy base. Would stay here again.

This room had the dirtiest bath tub and the floor was in terrible condition !!

Easy to get to, comfortable, and clean. This was a nice place.

Overall, our experience with the hotel was satisfactory. The a/c worked perfect which was great coming out of the humid Charleston air. Everything worked in our hotel room. You may want to consider getting new beds for the rooms. They were NOT comfortable at all. When I laid down, I could fee the individual springs in my back. Oh yea...we also realized that we should not use the toiletries in the room. I noticed a hair in the lotion bottle which told me that it was not a new tube, but that they simply get filled up if the tube has been used.