The staff was wonderful. The room was very comfortable. The air conditioning was a little tricky. The room did get very cool but too cool. We never could regulate the temperature. The property needs additional elevators. We ended up using the
stairs most of the time ... We were on the 7th floor. The free parking across the street was great! Don't even bother with the hotel restaurant ... The service was terrible and the food was below average. The location was great! The beach was clean and beautiful. Overall we really enjoyed our stay at the Patricia Grande.
Hotel features (5 = best, 1 = worst):
Long walk from hotel
The Sky Wheel was a huge disappointment. Not enough bang for your buck. $15 per person. Yikes!!
Upon arrival the Patricia Grande looked very nice & clean. The initial contact staff, who checked me in, was nice and informed me all about the amenities (which isn't that much... average but nice#.That's when it all went downhill. When we went to
our room, the dresser drawers had old pizza boxes #with old pizza in it). The dresser drawers also had used/dirty towels in them. The room had not been vacuumed as pizza crust was all over the floor. The smell if mildew was also present. At least the bed was made. Staff came up to view the room in that condition and switched me to another room. I was assured that a manager would contact me regarding the issue and to check up on our new room. No manager ever called. The new room was A LOT nicer and I was satisfied, which ended quickly. Two days later the AC unit broke in our room. They had to change out the entire AC unit which took over an hour and we had to wait for maintenance. That ruined our putt-putt plans, as it started to rain afterwards and they never reopened THE ENTIRE TRIP. After the AC unit broke, the staff had a “whatever” attitude. As a 30 year old woman, I have no time for the “whatever” attitude so I did not even approach my concerns with them thereafter. I did call cooperate; I don’t know if I can reveal her name, but I called twice and left 2 voicemails. Both of which were never returned. If you enjoy customer service, I suggest looking else ware.
The rooms definitely need a little TLC, especially in the bathroom. The amenities were a bit lacking, but this is a compromise given the cheaper price for a location on the beach. Unfortunately we weren't aware it was Black Bike Weekend as it was
not advertised on any websites we viewed. This was not a family friendy vacation which resulted in leaving the trip early. The hotel staff was accomodating and very friendly.
I love the hotel, but the room was too small and it didn't have a good ocean view. The indoor pool had a bunch of other people hairs and the hot tub says it was 102 when I did it, it was 106 it was too hot. Really over all the staff was very nice
and house keeping was great.