Palace Resort

Staff were very friendly and the hot breakfast was nice. Hotel and room were very clean.

The Palace is nice enough. Although it is obvious is was built more than a ew years ago, it is kept in nice enough condition to be a good place to stay. The breakfast food could be better. But the layout of our room waas really great, especially for having a toddler with us. Would definitely stay again, but not at any higher of a rate.

This was a great location, and great price!!! The hotel it self was a older hotel, not new and up graded but if you can deal with that it great for familys. The customer service was excellent!!

when we got at the hotel we were slammed with extra fees that we were not aware of. so make sure you keep your pockets full. as well as a security deposit that we got back at end no biggy. When we entered room was nice but dated the paint was peeling.The balcony view was beautifull(oceanview)Don't waste money on city view because you will look at the hotel right next door. NO indoor pool.Not heated. the jacuzzis were nice 3 outside. one inside no jets good for young kids because inside.housekeeping wasn't great didn't come everyday. good luck staff was friendly .

The front desk staff at the Palace were very helpful. Our Navigation took us to surf side beach and John talked us to the hotel. Check in was fast we arrived before check in and there was a room ready for us. My only complaint about the room was the let out couch was filthy so instead of my husband and I sleeping there and our 2year old Sleeping in the bed we all shared the same bed..I suppose the front desk would have switched the rooms had we asked..(as we saw other guest requesting new rooms) it just was not that big of a deal..because other than that the room was great. Lovely bathroom, beautiful view and house keeping kept coming back until we were out of the room. The lady checking in guest at breakfast was very friendly. The Beach was beautiful. We will def. stay at the Palace again.

I was looking for a decent hotel at a good price & I was happy with what I got. NOTE: this "hotel" seems to be made up of private units that are rented out to vacationers. I assume that owners must follow some guidelines, but each owner makes decisions as to how to decorate, etc. So it is luck of the draw, as to how your unit will compare to the one next door.

We had a wonderful vacation. The hotel was a good choice for us. The room was clean, the staff was (for the most part) very friendly and helpful. We enjoyed the view from our room and the location of the resort was great, close to all the shops, food, and fun. The Palace Resort was definitely a wonderful place to stay for the price we payed. The hotel also gives out the Vacation Member Benefits Card (VMB Card) which saves you a lot at local restaurants and businesses! Would stay again.

view from the room was gorgeous & nice enough room to stay the week. Pools were nice and had a couple of jacuzzi's which were great relaxing way to the end the evening. Food at the hotel was horrible but luckily all restaurants and diners were good & close.Also, fitness room was a joke everything was broken but the saunas were usuable.

Reviews had me terrified of this hotel after I booked it but our main concern was to be on the beach. The beach is amazing and the hotel sits right on it. Yes, the elevators are a hassle, check out early to avoid the rush. We waited 20 min and then walked down 8 flights to check out. The place itself is very dated, very 1980's and because it's so out dated, it looks shabby. We didn't have any trouble with the staff, they seemed overworked and underpaid but always polite. I probably wouldn't stay here again because I didn't like the area it was in. The breakfast is icky...if you can afford to go elsewhere, I would.

I was terrified of this hotel due to all the bad press this site gave it but it wasn't nearly as awful as people have said. You drive through a pretty rough area to get to it and it is true that the elevator situation is awkward. I had a bad knee but was able to walk the 8 flights of stairs down to check out, other elderly folks were livid about the 30 min wait. You get what you pay for here. It's a very dated hotel, not unclean but starting to look messy just from wear. We didn't have ANY problems with the staff, they look underpaid and overworked but they all greeted us everywhere we went. The couch sleeper was as uncomfortable as couch sleepers ever are...We stayed here because it was cheap and on the beach and that is what it came down to. The beach is amazing and the big selling point. There are a zillion other hotels just like it all along the beach, this entire area isn't going to be where you should stay if you are expecting 5 star hotels.