Palace Resort

The Palace Resort was aweful! There was no covered pool as advertised, the hotel is old and very dirty, the room was okay- would have been better is it was clean, the computers went down, and the staff wasn't sure how to fix them. We left the Palace and was upgraded to there sister hotel-The Landmark, which was okay. However, the maid service was aweful they never vacuumed our room or cleaned the tables. They only made the beds and provided clean towels.The pool area had mold around the floors and dripping down from the ceiling. We will never and I mean never book at either hotel again. It took over two hours to make the switch to their sister hotel which was right and I mean right next door!

Upon arrival, we were extremely dissapointed. We arrived a bit past midnight after a long drive with my husband, the person at the front desk was glossy eyed, not paying attention, and was jittery. I'll give you it was late, but he was not right. The lobby smelled of drugs, cleaning solutions, and was filthy. We were tired, so we decided to go up to our room in hopes it would be better. What a mistake! We took the elevator, which barely fit all our luggage, the same smell ws throughout the whole building. We arrived in our room, the smell was unbareable. We had to open up our balcony - which was the only good part of the hotel stay. We stayed in this hotel for 4 nights, and everyday we had the balcony door open in hopes the smell would retreat but it didn't. The bathroom shower curtain looked like it had not been changed in over a year, it was filthy, and you didn't feel clean after a shower. The staff was unfriendly when trying to get advice about the local area. The free breakfast in the morning was not even worth it, we ended up going out to eat afterwards anyway. Overall, we would have preferred a better hotel. I suppose you get what you pay for. I would not recommend this hotel at all.

I was excited when I first entered the hotel room. The decor was beautiful and the lay out was idea, but that was the end of my delight. The dishes and appliances were a little dirty & smelled like they needed to be sanitized. There was water damage to the wood cabinet in my bathroom which left a big disgusting rotted hole. The trash wasn't emptied & I was told by staff were it goes. (I took out the rooms trash) My daughter was sick on our last day and threw up in her bed, so of course I asked for her sheets to be changed. Once I returned from washing her clothes, I found the same vomit sheets still in the room! Instead of changing the sheets & taking the dirty ones away, the staff simply left a clean set on the dinette table! When I checked out I was hit with hidden fee of $5 per night which I was told was for the "free breakfast" & other hotel features. There was one bright moment, the breakfast server. She was friendly, attentive & treated everyone like she knew them personally.

[...] the room was dirty, there was someone else's hair in the shower and on the towels. The bed felt like I was sleeping on a boxspring. Even though I put a do not disturb sign on the door house keeping kocked on my door until they woke us up and insisted they needed to clean. When I told them no we are sleeping they came back 30 min. later doing the same thing. The hot tub smelled like pure bleach and you could not enjoy it because you could not breath. Also most of the excercise equipment was broken so I was not able to workout there and that was one reason we decided to stay there.

[...] Hotel worker using profanity in guest filled elevator, which there are only 3 of for 23 floors of rooms. Also, you have to take another elevator then to get to your car. Room was awful too. Was told it was one of the best they had, how sad. The breakfast was horrible as well. We tried it 2 times, then just went out each morning and paid so we could eat. Stayed at Myrtle for the last 7 years, worse vacation there ever, all due to the staff not helping and fixing a problem they made!

I was very disappointed by the pool. The pics of the pool area that were on the Internet does not show the real space. We could not get our room cleaned and the tv channels were coming in poor.

Hidden fees, the hotel only had 3 elevators for 23 floors, the sheets on the bed look like they have been used for over a year, I had bugs on my comforter, the masterbedroom tv was a 13 inch in the air with no remote, and the door was glued closed so I couldnt even use it to view the ocean! Would NEVEr go back there again!!!

Hotel was in an OK location, needs renovations. People on the beach shooting fireworks all night (until after 2:30 AM) was the talk of everyone at breakfast and in the elevators. Hotel offers discounts on local attractions but one guy was on vacation so no one else could help us. Too many options at Myrtle Beach to go back to this dive.

NOT GOOD, NOT HAPPY,WOULD NOT STAY THERE AGAIN,NEED TO CHANGE SOME THINGS

My husband, I and our 2 sons stayed in a 2 bedroom last summer. In our room the curtains were on backwards. I pulled a drawer out to put clothes in it and drawer fell out and landed on my foot. We had a <30" tube TV in our bedroom. The carpet throughout the suite was dirty and frayed. The boys' twin beds both had ripped comforters. One bed had to be fixed when we first got there as it was broken. Our bed was nothing but a slab of concrete and there were no extra pillows. No extra (non-ripped) comforters. When you sat on the couch you either sat in a hole or got poked by a spring. The decor was 1970's. The kitchen table looked like a garage sale special. The living room TV was a tube TV <20". The microwave and stove had burn marks. The counter-top was stained in the kitchen. The refrigerator was missing some shelves. The noise level wasn't too bad but we were on the 19th floor. Now for the rest of the resort....The only 2 elevators had a mind of their own. We never knew whether they were going to stop on the right floor or not. Plan on waiting 15 minutes for leaving and returning because of the elevators. The parking garage elevator was a little better which is good because you can never get a main level parking spot. The entryway was fairly clean and the staff at the front desk was nice, however the rest of the resort was dirty. The small fountain inside wasn't working and looked like it had not been updated since the 70's. The carpet was really gross all throughout. I ate the breakfast once and felt like I was eating cardboard-no wonder it's free. The concrete/stone in the indoor hot tubs were rough and cut my foot on. They also had lots of sand in the bottom and chalked full of chemicals to the point it made my eyes water. The pools on the ground floor looked dirty and also had sand in them. In the back of the resort there is no scenery to add to the beach experience. You look one way at the beautiful ocean and look back towards the resort and see "ghetto." We only stayed here because of family. This year we are returning to Myrtle Beach again and defiantly not staying here and hopefully not even visiting. The rooms on their website have to be from another place because they do not match what you actually get.