Palace Resort

the Palace Resort is a dump!!!! the pools are not kept up and overcrowded, the wirlpools are glorified tubs with jets, barely lukewarm. the rooms are below adequate at best, small and dirty, the refridgerator didn't work, there was a small safe in the closet that wasn't even secured down. there are only 3 elevators and only one worked, as well as there is no service elevators which makes the 1 working well even more crowded. the staff is young and constantly complaining about having a job. badly in need of renovations though I'm not sure they would help. very dissatisfied with our trip.

I go to Myrtle Beach 3 or 4 times a year, and on at least one trip each year I try a new hotel. The fixtures and appliances have not been updated since the early 80's; the carpet probably hasn't been cleaned in as long - there were large stains and visible trash and dirt on the carpet in every room. The beds were uncomfortable at best. The angle oceanfront room was a side view at best; the door to the balcony was broken, as were the chairs on the balcony. The cleaning of the pools daily was very poor as was their upkeep - I was afraid to let my family swim in them. The elevators were extremely slow, and at least one was broken each day - plan to wait 15 minutes or more to get one during the busy season. The one thing I actually enjoyed was the fountain on the lobby level - perhaps since I had to wait there so often for an elevator. This hotel is long overdue for renovations in many, many areas - and it really shows.

Palace Resort was in a good area but other than that it was truely lacking. The primary problem was the height of the hotel and only three elevators that seldom seemed to make it to the ground floor. In the afternoon 15 to 20 minute waits could be expected as folks returned from the beach and crammed into the small waiting area. Since the hotel is so tall taking the stairs was not a very realistic option. On the plus side. The view from such a tall building was pretty impressive.

This hotel was awful!! The elevators were always busy and we were given three rooms before we got a suitable one. The first room we were given was on the 17th floor. The 2nd room they moved us to had the cover of the air conditioner laying in the middle of the floor when we walked in. The air was broken---no air at all. It was over 85 degrees at the beach. We had to stay in that room the first night, and finally the 2nd day, we were given a third room that was decent enough to stay in. It still wasn't exactly clean, but at least it was on a lower floor and had air. The appliances are ancient, dirty, and look unsafe! I had stayed in this hotel previously (about 10 years ago), and I honestly believe that there was no renovations or upkeep since my last visit. It even looked like the same furniture! There were 3 elevators for 23 floors, and they were so busy that people were lined up for over an hours and others were constantly traveling the stairs. Can you imagine having to be the people on the 23rd floor? The 3rd night we were there, we were awaken by fireworks, and just happened to look outside and notice our hotel was being evacuated. The siren on our floor did not work, so had we not heard fireworks, we would never have known about the alarm!! How safe is that!! Also, parking garage security is a joke--do not leave anything valuable in your car! We saw a carload of people just cruising through and looking in car windows at 2 am!! Highly suggest that no one stays at this hotel!!

It was very clean and comfortable for the first two days, (Friday and Saturday). Sunday we did not receive any room service, I had to go to the front desk to pick up clean towels at 11:00 PM at night do that my husband and I would have clean towels to use the next morning. On Tuesday, June 17th when my husband and I returned to our room we noticed that the maid had cleaned the room and left the door unlocked; yes UNLOCKED, when I went to open the door with my key the door was open,thank GOD nothing was missing.I immediately called the front desk and asked for management, however, the young lady at the front desk told me that the manager was not in, that she would take the report and make sure that the manager got the information. She did apologize for the incident.

Check in staff was nice on Tuesday. On Thursday, the original towels were still in our room. My daughter called down to request clean towels and was told we don't supply towels for the beach. We had our own beach towels - can say: 'Need customer service classes. The room was small, but we expected this. Other hotel staf were nice, appliances did work. We were there from Tuesday to Monday and at least one elevator was down the entire time, we always waited about 10 minutes for one. Next time we will go spend the extra $$ and get the larger room.

Check in was ok but they didn't tell i would have to pay an extra 15 dollars at check-in. The pool was great and the ocean view waa great. The TV was old and the pillows sucked but overall the stay was good.Yes I would stay again but would not chose the one room suite

The Palace Resort in Myrtle Beach 1st we had to move rooms 3 times within the 1st hour of being there. The beds were small and put in a corner and not easy accesible. The clerks behind the desk were overworked, needed more staff to accomodate customers. The elevators were the WORST - took almost 10 to 15 minutes during certain hours to get an elevator. The restaurant was not open. Bar did open on Friday. The cleaning people made 2 rounds per day 1st to see what you needed, then a few hours later they would bring back your items... made NO sense.

I was impressed at the size of the our room and how nicely it was decorated. The kitchen area could use some updating but overall our stay was very nice. It had a fitness room, a steam room and a suana room. Two pools and three jacuzzi's outside next to the beach.

The Palace resort had great amenities and the room had cold ac which I enjoy. It was somewhat diappointing that the elevator to the parking deck was out of order my entire stay. The toilet in my room ran the entire stay and was never fixed. If these things had been resolved, my stay would have been a 5 out of 5, The maids were professional and polite and maintained my room w/o interupting me whatsoever that is so polite.