Dunes Village Resort

Great love hotel, will visit hotel in the next year

Read the reviews and was convinced I had chosen a good "resort" hotel to take my family on a little getaway to Myrtle Beach. Location was at the beach and the amenities were just as advertised so that wasn't a problem. Got to the hotel and wasn't for sure which tower I was staying in but I ended up staying in the (P) tower. First impression when I got out of the elevator to walk down this long hallway to my room was that I didn't really feel safe. The hallway was dimly lit and I felt like I had checked into a bad motel in a bad part of town or something. Anyway got inside the room and I have to say it was clean, king size bed, mini stove, fridge, microwave, cabinets, fold out couch, etc...Bathroom had one-ply toilet paper, the towels were thin and some still had yellow stains on them that didn't quite wash out. And you have to go down and get the shampoo and conditioner from guest services.The blanket on the bed was a thin cover not a duvet which my wife complained was very "itchy." View was nice overlooking pool and you can see the beach. Two flat screen televisions for our viewing pleasure. Wi-fi in room didn't work too well. Had to go down to the lobby to get a good connection. Came back from our outing the following day and the cleaning service didn't wipe the dining table, left the trash can open and the trash liner on the bedside table. We're we suppose to do that? We were checking out the next morning and put the privacy sign on our door and around 9am the cleaning lady come knocking at our door asking if we were checking out this morning. I wanted to say, "Excuse me, don't you see the sign? And why are you asking me? Shouldn't you know? Or if you don't know, why don't ask the front desk? Don't come bothering me when I'm still trying to sleep and check out isn't for another 2 hours." But I didn't because I decided to write this review instead. When I checked out the lady at the counter asked me,"How was your stay?" And I said,"It was alright." And she just left it at that. It seemed like customer service was not in the forefront of her mind. Not what I expect from a "resort" hotel. She could have asked me "How could we have your stay better?" Or "What were the things you didn't like about your stay so your next stay will be more enjoyable?" "How about some darn 2-ply toilet paper!!!" If you're going to call yourself a "resort" hotel at least train your staff to make your customers feel like they didn't come all this way and spend all this money and feel like I could've got the same thing staying at a regular hotel and could've spent a lot less money. By the way, they also charge you about $17 dollars for hotel fees. Definitely not coming back to this place. Parking is across the street in a parking deck which is kind of a pain. This is my first review ever so I hope when people read this it will be insightful as well as helpful.

Families with small childre should stay in tower one. Great place for children regardless of the season! Loved the hotel menu prices were not outrageous.

had a great time, but lazy river was a bit too crowded, and not enough tubes at times.

Perfect for Beach fun. People with young families can especially enjoy this Hotel. There are a lot of activies for children. The facility is well maintained.

I have stayed at Dunes Village several times. With upcoming hurricane warnings Dunes Village is unwilling to refund deposits. This shows they are not consumer friendly and are williing to make a buck in any way possible. How Greedy can you get!!!! We are all in an economic recession not just the hotels. To make a consumer continue to pay for a room they will not use due to hurricane warnings it just un-excusable.

This was our second time staying at dunes village. If you have young children they will love the water park that's located inside the hotel. The staff was very nice the room was great and the view was awesome. We had a 3 bedroom deluxe on the 9th floor [...]

Water parks were great. One park was for younger kids while the other water park was suited for older kids and adults. Pools and hot tubs were plentiful and always clean. Beach access was easy to get to. Check in and massage appointment were easy. Wife got the hour long "Sand Dollar" massage and was more than satisfied. Staff was very friendly and eager to help. Hotel is in great location to food places and outlet malls. You can eat and drink and never have to leave the pool area. We will be back next year!!!

Last year we were not impressed with our hotel and were nervous to book again. However, this hotel was sooooo much better! The water park had lots of slides (4) two lazy rivers, three hot tubs (maybe more) and many pools. My kids did not want to leave the water park and my son(age 2) never got bored which is really surprising. Although there was lots for little kids to do, I also saw teens and older kids having a blast as well. There is a pool bar with delicious drinks an two restaurants. We didn't visit them though b/c we tried to save money by eating in. It was easy to do b/c our room had a full kitchen stocked with everything we needed. My only complaint was that the outside waterpark bathrooms were nasty. I would recommend using the bathroom before going out because once there was no toilet paper and looked like someone threw up in the toliet. Honestly though they did a great job keeping everything else clean. We will go back next year!!!

Hot!!!