Crown Reef Resort

It was extremely dirty. Our phones in the room did not work and we had a broken bed. The hallways always had garbage on the floors and the elevators wreaked. We had a beautiful view to the ocean front, but nothing in the hotel worked!!!!!!

If you have reservations here cancel them now and go elsewhere. I arrived on Tuesday - a walk in - I thought i was getting a deal at a great resort I was wrong. After waiting for 5 hours for them to get a room ready for me because it had to be "inspected" before they could show it to us, we walked in to our suite.... There were still fingerprints on the window to the balcony - enough to where you could not see from knee down, and a substance of unknown orgin on the bathroom wall. After waiting 5 hours to see the room and not being able to check for other rooms in the area I was pretty much stuck with this or not staying on the beach.... so we got the room and housekeeping was at the room cleaning it when we got back to the room... After a trip to buy cleaning supplies and air freshener to erase the armpit smell the room was tolerable at best. Day 2 - Wife stepped on a glass bottle in front of the hotel on the beach... cant blame them but still.... also no housekeeping came by. We simply thought we had missed them and we had enough towels to get us by so no big deal .... called downstairs housekeeping runs from 10 to 3. When walking to our room we smelled what can best be described as funk.... The trash chute room was left open in front of our room and of course we now know where the smell in the room was coming from. Day 3 - We were out of the room for 5 hours from 10 - 3 - came back to the room - no housekeeping. Called downstairs they said someone would be right up. 1.5 hours later housekeeping arrived and we left. The room looked OK. When we went to bed we discovered they didnt even pull up the sheets ... they only pulled the covers up over the bed... seriously... a small thing but still.... oh yeah and the trash chute was still open.... Day 4 - We were gone from 10 - 3 again - again no housekeeping ... housekeeping knocked on the door at 5:30 we asked them to come back in 15 minutes so we could finish showering and leave. They said OK after drying off with washcloths we left.... This time when we came back we were greeted by a vacuum cleaner still left at our door, along with all of our trash and our neighbors. I went down to complain at the guest services and they said they would have someone up to clean it up. After a 1.5 hour walk on the beach the trash was still there. I then went across the street to complain ... I was informed i should call when housekeeping is in house as they cannot do anything now and there is no manager on duty i can complain to. In summary ... Save your money - or go somewhere else. They are doing the bare minimum to be called a "resort", and are failing at the basic services that even a motel would provide.

The hotel didn't have anybody to run the shuttle so we had to pay a taxi and then get reimbursed. The room was decent but the carpet was filthy as my feet turned black everyday just walking in the room. The balcony was covered in bird droppings - not very sanitary. None of the pools are heated and the spa was only warm. The restaurants must be only seasonal since 1 was only open for breakfast. The pool bar wasn't operational and most of the time staff members were not seen. The housekeeping staff is the only thing that gets kudos from me as they at least stopped by every day with fresh towels for us. This place SUCKED! I DO NOT RECOMMEND IT.

I would recommend Crown Reef for families or couples. IIt has been several years since I had visited the resort. It has not changed. Still the same great friendly faces, clean room. It is located near the new "The Market Common". A nice place to walk, shop, eat and see a movie.

The hotel was very nice but needs to be updated! The room was very old looking wall paper was coming down but the room was clean:)

well we were there to look at property to move to sc the hotel didnt have alot of the ammenties that i originally saw on there web site when we got there there was nobody there i honeslty didnt understand that the halls were dirty the hotel was under construction next door the rooms were nice but only got room service one day the other days we were out and came back and rooms were the same none of the lights by the pool were working and the bar wwas only open on weekends it was definitley very big and when you dowwn stairs i like being in the basement of a jail house very weird to me and was uncomfortable the whole time

Our stay at the Resort was great. The room was clean and the staff was very polite. I would stay there again. We loved the idea of being right on the beach...

From the pictures on the website, this place looks great. When I opened my room, the place looked like a dump. While it wasn't dirty, it was old and falling a part. A rusty lamp on the dresser. Cupboards that had seen much use. A bathroom that looked dirty, but was just old, rusty and falling apart, The grounds were in a similar state of age. The elevators were stinky and you could barely see the numbers from the rust and decay. I guess it's ok for a place to sleep, but if you are looking for something special, look somewhere else.

We were blown away by the website but when we got there it was not to our liking. The pools were broken even when their website bragged about how many pools they have. The restuarant they advertised selling breakfast, lunch, and dinner was only open for breakfast. Other than that we were still able to stay and enjoy our time away.

Hotel was likely very nice 20 years ago, but is now an empty building. out of three 10 floor towers, there were likely 30 rooms. filled. Certainly not a hotel for 20's. Do have a lot a pools and a nice lazy river. Hotel right on the beach. Decent price.