The hotel didn't have anybody to run the shuttle so we had to pay a taxi and then get reimbursed. The room was decent but the carpet was filthy as my feet turned black everyday just walking in the room. The balcony was covered in bird droppings -
not very sanitary. None of the pools are heated and the spa was only warm. The restaurants must be only seasonal since 1 was only open for breakfast. The pool bar wasn't operational and most of the time staff members were not seen. The housekeeping staff is the only thing that gets kudos from me as they at least stopped by every day with fresh towels for us. This place SUCKED! I DO NOT RECOMMEND IT.
I was utterly disappointed in my recent stay at Crown Reef. The stove that was in the unit should be in a dumpster. It was literally falling apart. The carpet had an odor of urine. This was first and last time staying at Crown Reef.
Rusty interior, bad/old and in some instances non-working elevators, poor parking, lack of paint, strange layout and apparently missing real managment and short of adequate staffing. SAVE YOUR MONEY$ and stay someone else. Upon arrival, I noticed
that the parking lanes in the parking deck were very narrow. Upon arrival in the room it became very apparent that the rooms had not been updated in possibly a decade or two. Although the online pictures depict a resort, the experience was nothing less than a road-side low budget hotel. I only stayed one night at a unfortunately at a rate of almost $200 and later booked a non-oceanfront room in a reputable establishment for the remainder of my visit. Honestly, this place should be sold to another owner that "genuinely" cares about its guests and/or condemned and closed down until all appropriate maintenance and updates are made. This place was nothing short of "FALSE" advertising. I highly do not recommend this place to anyone at any price.
This hotel was horrible. The rooms were the worst I have ever stayed at when at the beach. The plumbing did not work in the room and they did not refund us a night for the sink and tub stopping up when we took a shower. The kitchen applicances
were falling apart. We went down to the pool and someone had vomitted in the pool and we told security and they acted like they did not care and it was never cleaned out of the pool for the couple days were there which is nasty.
I never write bad reviews, but this place turned my stomach. Our dishes were filthy, with red ... something on them. Our bathroom looked like it had never been cleaned. (Never.) The wallpaper was patched, DIRTY, and peeling. I could go on and on.
It was disgusting. And when we complained, the front desk guy said that he would "pass our concerns to housekeeping." NEVER AGAIN.
After entering our room, we looked around. There were potato chips at the head of the bed and under the fold down bed. The refrigerator was rusting from leaks, the Jacuzzi was filthy with a film in it, the TV in the sitting room was an old model
and you couldn't see the picture because it was so faded. To top it off, when we woke up in the morning, the mattress on the king bed actually slid about a foot to the side overnight. We wanted to save some money but this was ridiculous. Next time we'll stay further north and in a name hotel. Never again will I visit this resort. O***** was a good experience but the hotel was definitely not!
The only redeeming quality here is the view, even though the windows where so dirty that you had to open the door for an ocean view. Elevators not working, noisy repairs were in progress and access from garage to hotel awkward
This hotel has been around a long time and it shows. If they want people to stay there and pay for it, they should make it a half way decent place to stay. The room was so old, dirty, smelly, and out dated I will never stay there again. I didn't
even want to touch the buttons in the elevator, that smelled like urine, dirty and walls were filthy. I wouldn't stay here again even if it was free.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
The hotel is close to the mall, eating places and shopping in surfside beach.