Wingate by Wyndham Florence

Hotel does not live up to the Wyndham name. Wireless internet "exists", but signal strength is so weak that you can't use it effectively in rooms. I was told that this is a common complaint and that most guests have to work in the lobby if they are able to work at all. Customer service is non-existent, punctuated with a lot of poor grammar and an unfriendly attitude. For example, when I asked about the wireless AND ethernet connections being non-functional, I was told that "they ain't nobody here thay know nothin' 'bout that". I'm not sure what this sentence means, but I take it that the staff was not interested in my complaint, as they never followed up with me. Be aware that the fitness center whirlpools do not work. The hotel is "sorry for the inconvenience" but not about to offer any compensation. Amenities were not the same as those provided at other Wingate hotels. During my last stay, there were name brand beauty and coffe products in the room; not at this location. During my last stay, my room was thoroughly cleaned each day; not at this location. Bed was made, but that was about it. Finally, I hope you enjoy the sound of trains running right outside your window at night. And I do mean RIGHT outside. Think "My Cousin Vinny". Terrible experience. I would not recommend this to anyone. Stay at the Holiday Inn Express off of the next interstate exit. It's new and the staff actually enjoy talking with people.

There was no water pressure to the shower. None. Also there was a spider web above the bed headboard. The bed sheet was coming off and it was inside out. Advice go to Hampton Inns!!!!!!

great breakfast, great bed, great shower.Walking distance to Fatz,Shoneys,Burger King. The down side was one elevator was not working and the worlpool remains broken for the second year. also the air condition ran non stop without ever cooling the room.

i was impressed by the rate for this hotel

Was not impressed with room service. Had to ask for soap and toilet paper. Good location.

Convenient to I-95. It was nice.

Hotel appearance is wonderful. The location is close to the interstate for easy access. I had to change rooms on the second day of the trip because of faulty locks on the room door. I was able to lock the door from the inside however the door did not lock when I left the room. I was not able to secure my belongs in the room so I had to carry some lungage with me. After speaking with three different hotel staff members I was moved to a differnt room with working locks. The third hotel staff member told me that the lock on that door (Room 319) has not been working for the past few weeks. If this is an ongoing issue then Room 319 should not be given to guest.

The room was clean and comfortable. The sink in fhe bathroom had a very slow drain, but the bed was comfortable and the room didn't have any smells. I sas pleased.

Bathrooms are old and filthy. Sink is rusty. drain missing finish. I am not sure if the linen.were clean. I kept the lights off, not to get a surprise. Staff is rude and they act like you owe them something.

i accidently reserved the room a day later than i was supposed to and the hotel mgmt. switched it for me with no extra charge. the beds were really comfortable, but the bathroom was a bit dirty with stains in the tub. good experience in all.