Sofitel Philadelphia

Booked a Junior Suite through [...]. After checking in, we noticed the "suite" didn't quite look like the photos.After calling the front desk and asking them to verify, we were told they "don't guarantee room types". After nicely explaining that our confirmation shows a junior suite and that I understand that most hotels don't do guarantee bed types, etc, but when guest purchase an upgrade and pay for a suite, those guests should expect a suite....After several more rounds of "you need to call [...], sorry no rooms available, your confirmation doesn't show that room type, your printout is incorrect, please hold, etc", they were able to find the correct confirmation number / room type. For nearly 1 hour, we were treated as if we were lying to staff… Not even a single apology, simply, "we found the correct confirmation number and we've sent the bellman up with a new key"Certainly not anywhere near the Sofitel experience we've come to expect. Horrible customer service and horrible (non-existent) follow-up by the hotel management.

Was in town for an art opening at a nearby gallery, the hotel was conveniently located to restaurants, shopping, etc. Room was spacious, nice amenities, room service food was good, hotel staff extremely polite and the place had a wonderful continental ambience. My only disappointment was that you have to pay for high speed internet, in a place of this quality, I would have expected it to be included in the room price.

My wife and I just returned from a 4 day three night trip to Philadelphia to enjoy the Army/Navy game. We stayed at the Sofitel which was well located near public transportation, good restaurants, shopping and within about a one mile walk of many major attractions (Independence Hall, Franklin Institute, Museum of Natural Science, Mutter Museum). Overall we enjoyed our stay at the Sofitel and at $199 per night for a Jr. Suite felt we had decent value for the hotel class and location in a city like Philadelphia. A few things we liked best: The staff was very friendly and professional and made great restaurant recommendations (R2L if you want an upscale dining experience where coat and tie are not required and Pietro's for large portions of affordable casual Italian food - both of which are within 2 blks of the Hotel). The maid service was top notch, and included turn down service and complementary bottles of water. Newer flat screen tvs in both rooms and a bose wave player in the bedroom with great sound quality and a place to plug in your own MP3/IPod. The bath products were good quality and the room included complimentary robes to wear during your stay as well as a complimentary umbrella to use. There was also an in room safe for your personal possessions. The junior suite was neither small nor spacious for the class of room, it was just about what you would expect for a junior suite at a 4star hotel (500-600 sq ft). The bathroom area was nice marble and decent sized with separate shower and tub areas. Small details like loofah pads and wash mittens were included. On the "would like to see improvement side" I would point out the sofa in the sitting room was not a sleeper (I snore some nights loudly enough that my wife may switch rooms) some of the furnishing was starting to show some age, the mattress was a bit on the soft side for my wife and me who are used to sleeping on a firm memory foam bed and the bedding does not include a top sheet. Its just a bottom sheet and a down comforter. All in all the good outweighed the negative and we would consider staying there again for our next visit to Philadelphia.

We came up for the holidays to visit family. The staff was friendly. The hotel is in a good location, convenient to many things. The gym is pretty good, though they could use a few more pieces of equipment. Overall a good stay

3 night stay while attending conference at the convention center. I was able to walk to the venue in about 12-15 min. Personnel delightful! Room spacious and comfotable. No coffee pot in the room howevere complimentary on ground floor. Much better value than hotels suggested by the conference planners and much better location.

My husband and I drove down to run the Philadelphia Half Marathon....it was great! The hotel was very nice and clean, up to date. Nice workout area with treadmills etc. Only problem was we were left early AM for the rum...came back around noon and the room had not been cleaned...in fact, no one came around the rest of the day. Also, the lobby door to the stairwell was locked....so when we walked down the stairs from the 4th floor...we couldn't get out and had to walk back upstairs to an elevator....a REAL safety hazard..I mentioned it to the front desk but didn't receive an explanation. Also runners...be aware...they don't put complimentary coffee out for guests until after 6AM!....I don't know about you, but I can't run 13.1 without my AM coffee!

Staff was great. Bed was fantastic. Shower was snazzy. The only complaint I have is that a security guard was quite abrupt with me when I stepped out of my room for a phone call in the early evening - I suppose he was just making sure the halls and rooms were safe, but I was a paying guest! I would stay again. I went with friends, but it would be a great place for a couple to stay.

We have stayed at this hotel several times and it is always a great experience. The rooms are clean and the beds are incredibly comfortable! Perfect for a relaxing weekend.

I stayed at Sofitel for one evening, but I certainly wished I had a few more nights! The bathroom was marvelous and luxurious, as was the bed. Plus, the concierge was very helpful!

Great in all aspects. Staff friendly and accommodating. Hotel in a great location. Walk to PARC for a great dinner.