Sofitel Philadelphia

Booked a Junior Suite through [...]. After checking in, we noticed the "suite" didn't quite look like the photos.After calling the front desk and asking them to verify, we were told they "don't guarantee room types". After nicely explaining that our confirmation shows a junior suite and that I understand that most hotels don't do guarantee bed types, etc, but when guest purchase an upgrade and pay for a suite, those guests should expect a suite....After several more rounds of "you need to call [...], sorry no rooms available, your confirmation doesn't show that room type, your printout is incorrect, please hold, etc", they were able to find the correct confirmation number / room type. For nearly 1 hour, we were treated as if we were lying to staff… Not even a single apology, simply, "we found the correct confirmation number and we've sent the bellman up with a new key"Certainly not anywhere near the Sofitel experience we've come to expect. Horrible customer service and horrible (non-existent) follow-up by the hotel management.

comfortable

Very clean, very comfortable, outstanding location. Front desk staff seemed to be "going through the motions" more than they should at a hotel like this - they seemed either distant or distracted. However, the concierge ([...]) was terrific - knowledgeable, engaged, down-to-earth, and very helpful. The bellman and doorman were good. And the maid service was first-rate. Only other comment: the lobby has no real "vibe" - feels kind of characterless, and not what we had expected of the Sofitel.

planned a romantic night with my husband. We were disappointed in the bathroom. Finished my shower before water got hot enough to even make steam. Same with trying to fill a bubble bath. Bathroom was pretty, but stone floor also made it cold. Kept looking for a heat light to warm it up. We just expected better for the price.

Just needed to relax and chill in Philly. This hotel is located in a great location and the rooms were very clean. The staff seemed a little unfriendly down the lobby. I think no one even told us "Good Morning" the entire weekend. Just played tourist and enjoyed the city. Oh, the front desk didn't know of places for good breakfast outside the hotel. I think the staff should know all the hot spots in eating and different things tourist should experience in Philadelphia. It's about the little things that matter to me.

Not very attractive lobby area. No place for guests to seat while waiting for us to come down from our room. Asked for non-smoking room, even after changing room, the 2nd room still smells like smoke as well as the pillows and sheets! Location is not centrally located as Marriott and as grand.

My husband and I drove down to run the Philadelphia Half Marathon....it was great! The hotel was very nice and clean, up to date. Nice workout area with treadmills etc. Only problem was we were left early AM for the rum...came back around noon and the room had not been cleaned...in fact, no one came around the rest of the day. Also, the lobby door to the stairwell was locked....so when we walked down the stairs from the 4th floor...we couldn't get out and had to walk back upstairs to an elevator....a REAL safety hazard..I mentioned it to the front desk but didn't receive an explanation. Also runners...be aware...they don't put complimentary coffee out for guests until after 6AM!....I don't know about you, but I can't run 13.1 without my AM coffee!

The hotel was very conveniently located to all center city attractions such as Old City, The Franklin Institute, The Art Museum, etc. The staff was friendly and check in and check out were fast and easy. While our room was very clean it was hot and the temperature didn't change no matter what we did to the thermostat. I also found the rooms to be very "average" in decor, appearance and size. Our room didn't have a coffee maker which was a disappointment.

Great location, good service, excellent room service, and ah, those beds! Our second time there, we will gladly return. A little impersonal and big. Nice public areas, but corridors and room floors a little dark

This hotel was very convenient to so much. Neighborhood was nice. Short walk to public transportation. Many good restaurants and lots of shopping. Hotel was clean, and nicely european. you really felt a sense of peace when you entered your room. Bathrooms were quite generous with a tub and separate standing shower. room size was large and not cramped. Overall, a very pleasant experience. I would have liked a couple of little things. 1) they would tell you if the bottle of water by your bed if complimentary or will be charged to you. 2) TV guide would be so helpful.