This was my first stay at Sofitel. From the get go I knew it would be excellent. The valet insisted on carrying my one bag in for me, the concierge was very friendly, and the room was huge. The bed, the most important part of the room, was
incredible. I am not a soft mattress kind of guy by any means, but tt was so good that I am considering calling them to ask what pillow-top padding they use. The WiFi was excellent compared to some other hotels spotty service. The room service is very good and very reasonably priced. My one gripe was the I was next to the gym and could hear people on the treadmill late in to the night. I would also like to call out poor gym etiquette guy (you know who you are) for DROPPING YOUR WEIGHTS. Put them down next time, don't just drop them. You'll damage the floor. It's also a very loud thing to do at 5am.
I can honestly say that I can't think of one negative thing here. The staff was so incredibly nice - they altered my original opinion of Philadelphia customer service. We will definitely be back!!! Thank you!
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Davio's Italian restaurant right across the street.
Tried to request early checkin, front desk would transfer me to reservations, reservations told me to call front desk because we were there for a confernce. Front desk knew that before transferring us. Back to front desk...call reservations. Tried
three days in a row finally gave up.
First day we returnto the room around 4:15pm. Housekeeping never was in. 4:30 quick tap, housekeeping, open door. Tell her we're tired we've been since 7am and just returned, just give us new towels. We got for one of us, not two. A little after 5 another tap. Housekeeping, can we turn down your bed? The bed they didn't make that we did ourselves.
No top sheet, just very heavy comforter. One we'd spend half the night kicking off because too warm, the other crawling under it to get warm. We sent the temp to 65 because it was so heavy.
Beds are great if you like soft feels like cloud. I don't, much prefer firm and my back agrees with me. Shouldn't wake up with a back ache you didnt have before bed.
Stayed at a hotel in Florida, third of the price rated budget. They had better service.
My husband and I stayed for a night to celebrate our one year wedding anniversary. We indicated this when we made our reservation and were hoping the hotel would prepare something special, something romantic for us. To our dismay, they basically
told us they didn't do anything complementary for special occasions except for provide four cookies on a plate and a glass bottle of water. That's not special nor romantic at all!!
Very disappointed with that poor gesture because hotels obviously do prepare romantic set-ups, I've experienced it as a newlywed when my husband and I first got married and why else would there be that option when making a reservation online?
bed was extremely comfortable; gym facility was good, a few more cardio machines would have been nice. bar was very nice. staff at front desk, housekeeping and lobby bar were excellent. great location, easy to get around the city.