Sheraton Suites Philadelphia Airport

Easy to navigate and had a wonderful stay. Very plush and comfortable room.

After a 4 1/2 hr flight from San Francisco, we waited 45 minutes,11:30 PM till 12:15 AM to be picked up at the Philadelphia airport by the hotel which is located very near the airport. This was only the beginning of our bad experience with Sheraton Suites. When we finally arrived at the hotel we waited about 30 minutes in a short line while the desk clerks were solving problems with other customers. When it was our turn to check in, we along with the other people in line were informed that the hotel was overbooked, and they would be taking us to another hotel that had rooms, the Four Points Hotel, that was adjacent to them. It was a budget style hotel with small rooms, noisy equipment operating outside our room, a malfunctionig heating and airconditioning system, a constant running toilet that had a stopper that had to be manually inserted each time the toilet was used, and I think we shared the room with a rodent! The only positive thing was that we were told,though I am not counting it, that we would be comped the hotel room with a refund through our booking agent, for our troubles. They also gave us a free breakfast I must say that the staff were very helpful, particularly their shuttle driver who took us to the Alamo car rental center the next day.

My stay was fine...Nothing big but it was clean and the only complaint I have is the room service.. I didn't get my room serviced and I called 3 times through the day and all they sent me was towels and cups when I asked but I couldn't get my bed changed and the normal cleaning they do..

Went to dinner and a few clubs.[...]

Nice rooms and quiet despite being close to the airport. Staff is very helpful and courteous. Courtesy shuttle made it easy to get to public transportation and the airport. No restaurants, other than the hotels, in the immediate area.

We were gone all day, so we slept and ate early and late in the hotel. Breakfast was quite good, late food service at the bar was poor service and unfriendly staff. The room was very nice, quiet, clean and comfortable. There was nothing in the room indicating hotel services. We did not find information anywhere about a pool, gym or other extras. All in all, the staff negated the beauty of the facility.

Great location for South Philly excursions and early morning flight. Easy access to downtown. Facility was well managed with courteous staff. There was a place the was visible on the lower level that always seemed a bit unkept, but evety thing else was clean and easy to find. Would stay here again.

I wanted somewhere that was close to the airport because my parents where flying out the next day. I also wanted a handicapped accessible room for my dad who is confined to to a wheelchair. Since the purpose of their stay was primarily for overnight accommodation, I did not want to pay $$$$ for the room. I am happy to say that I got everything I asked for. My only complaint was that the wheelchair accessible van did not work and so we had to catch a cab to the airport...that was quite an inconvenience

The hotel itself was gorgeous and you can't beat the price for the amenities. I recommend getting a suite, very spacious and the price was no different from a standard room. There was no microwave in the room, which is strange because it had everything else one would need. My biggest complaint was the staff- VERY unfriendly, my spouse and I waited at the front desk for several minutes before anyone would acknowledge us. We asked for toothpaste and the concierge rolled her eyes and literally threw the toothpaste on the counter. I was appalled by the rudeness. This can ruin a hotel's reputation and even though the hotel itself was lovely- I am inclined to consider other options before staying in this hotel.

The stay was really great!! I loved the pool!!