Four Points by Sheraton Philadelphia Airport

hotel was shabby, dirty, and poorly maintained - there was a dirty washcloth hanging from the shower rod in the bathroom, the bathroom ceiling was peeling, the caulking around the sink was was put on my an amatateur, the hallways and elevator areas were dirty, there was no answer to the main desk twice, there was no dining facility which people were not informed about,there was no business center in the hotel,the lobby area was under construction.

We were very disappointed with some of the staff because we ordered a rolling bed for our daughter five times at the front dest and at the cleaning lady after 10 hours no bed had arrive and my daughter has to sleep on the floor. Why can't they just say that they have no available beds period instead of made us wait for ten hours for nothing. We don't think we are going back since my daughter didn't enjoy swimming also because the pool just freezing cold.

This Sheraton is very below the standards of any Sheraton we had ever stayed. Rooms were in need of repair, carpet was very, very dirty and the hotel had a very bad smell. The beds were comfortable.

The hotel was undergoing complete remodeling. The lobby even had a make shift check in desk!! After we checked in and got our key, we took the elevator to the 4th floor. When the doors opened, we were aghast!! The floors were stripped down to the concrete. It looked like a total wasteland. Two large barrels of sweeping compound sat just outside our door. On top of that, the covering to the air condition system in the room was barely attached and vibrated and banged all night. Finally, to top it off, at 7 am the next morning we were awakened by workers contemplating the science of paint rollers in loud voice outside our door. After complaining to the management, it was almost 7:30 am before someone showed up to silence the workers.

The Key Cards gave me Pure Hell and the staff really didn't have a solution other than replacing the card after 9 times in 2 days. No considering the fact you had to go up to find the card not working and down to get a replacement. Amongst other issues, I would never stay at this location again.

We stayed at this hotel to go to a hockey game. The service was terrible and the location was hard to find. I had to pay for parking twice because the staff didn't validate my parking. Nothing is complimentay at this hotel except one bottle of water in the room. They told us the bar was only open until 10 but it turned out it was open later. The air conditioning in the room turned on and off every 10 minutes, each time making a LOUD clunking noise and waking us up. I will not be staying at this hotel again, it was expensive and not worth it.

My first hotel room had hairs (yes plural) in the bed, so obviously the sheets weren't changed. There was still trash in the trash can. I called and asked for new sheets and got transferred to another room which seemed like a great idea since I hadn't unpacked yet. In the new room, the lights above the night stand wouldn't work nor would another light on that wall so I had to unplug and replug them all to figure out what the problem was (granted I could have called the front desk but at this point it was past midnight and I had yet to pack for my flight the next morning). Also, the faucet for the tub could not be turned off, so there was a constant stream of water. I decided to tell the girl at the front desk about the issues and she offered to have engineering look at them but I needed to get things done and was staying for less than 12 hours (thankfully!), so I declined. Other general things I noted: sheers covering the window meaning not much privacy or ability to block out sunlight; no closet. Overall the rooms aren't well taken care of in terms of maintenance, it feels like an old hotel with an attempt to reglorify it (that failed). Honestly, I wished I hadn't checked in there in the first place and just went somewhere else. I asked about how I could file a complaint because the reviews I read online were good and wanted to share my disappointment - in hopes of saving someone else from a bad hotel experience and/or disappointment.

Clean and cofortable room. Curtious personnel at front desk who were very accommodating ad welcoming.

I arrived at the Four Points by Sheraton on 4-29 in the afternoon. When I got to the room I was assiged, it had not been cleaned. I called the front desk and asked for a another room and the person there accomodated; however, when I arrived at the second room the door was slightly opened. I thought this was a lapse in security. At about 2:30 pm I left the hotel and when I got to the exit and placed my ticket in the proper slot, the statement said I should deposit $7.00. Fortunately, there was an attendent close by who opened the gate at no cost and said I should have had the ticked punched by the receptionist. No one told me that in advance. On 4-30 at about 3:00 pm I arrived at the hotel after being gone all day to shower and otherwise prepare to attend a wedding. I could not get the TV to work. I called the front desk and the person who answered the phone said she would sent someone from maintenance. I waited for about 10 minutes and no one showed up so I called back and told the receptionist to cancel the request; however, when I was leaving the hotel at about 4:00, I approached the receptionist and ask her to have someone fix my the TV while I was out and stated that I would be out for several hours. I got back to the hotel after midnight and the TV was still not working. On 5-1, I left the hotel at about 9:15 for the day and informed receptionist that the TV was still not weorking. She said she would have someone from maintenance fix it. When I returned at about 8:30 pm in the evening, it was finally working. This morning 5-2 when I woke up,I went of make coffee and there was 2 packages of decaf and no regular coffee which I much prefer. I checked out at about 7:30 this morning. This stay at the Four Points by Sheraton in Phila. was not a happy or relaxed one for me. I am glad my wife was not with me so that she didn't have to put up with this inefficiency and carelessness. In addition, I had a very difficult time trying to find my way into thid complex of hotels the first time. It took me several attempts to figure it out After all of this I figured out that this hotel just doesn't want my business and I will gladly accommodate that very clear but unwritten message.

Not worth it! The shower leaked all over the bathroom. We were given the wrong size room and no cots to make up for it. It started our trip miserably. For the price paid, I expect more than 1 star.