Four Points by Sheraton Philadelphia Airport

We stayed at this hotel because we had an early morning flight out of PHL and they indicated a 24 hour shuttle service. Well, when we went to get on the shuttle the next morning it was completely full from somewhere else besides our hotel. The driver was late and actually took more passengers, most of which had to stand. It was very dangerous and unorganized. If he was that full he should have called for another bus. This only topped off the previous night where when I went in to use the restroom in our room there was a huge pile of hair on the bathroom floor; disgusting. And, they said they had refurbished this hotel, but that must have meant new furniture or something. They would have been better to fix the holes in the ceilings, peeling wallpaper, and giving it a good cleaning, not just the surface.

I checked three maps from websites to find your hotel. I thought I will be easy for me to find island avenue, but it didn't. Maps seems to have its own direction. Also map informaiton says it will take about 5 minutes for me to get to your hotel from the airport... Of course, in my experiences in Philadelphia, I have known that all the traffic signs and signal system in Philadelphia need to be changed for visitors from other states. By the way, all the things were find, but I could not connect internet in my room, even if I had tried to several times according to the direction. So I told a lady in the front desk. Kindly, a man stopped by my room, and tried to connect. Unfortunately, it still did not work. So he gave a phone number for help. When I made a call to the number, the man came back to replace the cord. But nothing happend to my computer. After 3 hour trials by me, I could enjoy internet service. However, in the moring, I found out a sheet of paper which said .99 for call.. I thought it was not reasonable for me to pay for the call. It can be thought as tiny thing, but I think tiny thing builds trust. Thank you so much AnNa

Tried to use a table in the Cafe \ Bar \ Lobby area and because I was not ordering food or drinks was asked to move, even though there was not one who needed or wanted the table. Told by the front dest the only place in the hotel that had wireless was this area. There we are large group of youths in for state track meet and they were very loud in the lobby, on the floors and in their rooms. Called the front desk to see if they could ask the coached to quiet them down so I could sleep, no luck...

-air condition was REALLY loud - 7$ parking per day

They just don't care. The property's dated. They nickle and dime you for everything. I'm not going back.

We attended a graduation at Penn U. I was the most disappointed with the quality of the beds. They were the smallest double beds I have ever experienced. Nor were they particularly comfortable - but that may not have been so noticeable if the beds were a little bigger. Also, I thought the housekeeping was inconsistent. They replaced towels that we did not leave on the floor for them on some days but not others, and didn't always replace the coffee supplies. There didn't seem to be any rhyme or reason for their routine. Finally, the "dresser", with its cardboard "drawers" seemed cheap, temporary. So the room did not lend the kind of luxury that made us feel like we really wanted to stay longer. Thank you for asking.

Close to my daughter's residence.

I stayed at this hotel while visiting friends. The first thing that struck me when I walked in to the hotel was the awful decor and rugs. It did not feel inviting. The rooms are very small and the television had bare minimum channels. There was no refrigerator in the room. There was no room service either which was so disappointing considering the hotel bar closes at 10:00 pm!! The outdoor pool was dirty as I could see from my window. Also, the air conditioning in the room was so noisy that I had trouble sleeping when it would turn on and off. As far as noise, too, it seemed the housekeeping was constantly in the hallway at all hours of the day. Overall, very disappointing and I would not recommend this hotel to anyone.

The hotel was very old and not well maintained. The door was open when we approached our room. My husband went in to investigate and found everything to be in order. The beds looked cleaned, but the pillow cases had stains on them. The sink drained very slowly after we brushed our teeth. The toilet was wobbly and we're not big people. It just needs a facelift and some love. The shower was hot and the water pressure was great though. The staff was super friendly and helpful.

Not an enjoyable experience.