Red Roof Lancaster

Hotel was great price. Nice and clean. Would recommend to family and friends.

This hotel is in a great location right in the middle of everything. Thats about all that is good about it. Booked room thru Orbitz for 2 nights then arrived early and added a night in front . Desk clerk stated extra night would be $ 73.00 which was paid for with my Credit card. Checked my CC statement online found out Red Roof billed me three times once for $50 one for $60 and one for 193.00. Went to snotty desk clerk who stated the $50 & $60 were for " incidentals " which would be cleared when I check out. The $193 should have been the $73 room rate but was charged in error which they would try to correct. Stayed for 3 nights room was never serviced at all. Called first day to have housekeeper come and never did . Just went and got more towels each day. Went to front desk two times for change once with a $20 bill which they said they had no change for and the next day for change of a $1 bill. Guess what no change again. Do yourself a favor and skip this place.

Negatives - previous guests waste paper under the desk. Had to go to the office to have the key cards fixed each day to get in room. (annoying from 3rd floor) House keeping woke my wife when their cart hit the wall outside our room. Positives - Breakfast: nice assortment to help yourself too. Coffee available all day. Overall - Nicer than where we stayed last year.

How could Orbitz give such a WORN OUT Hotel four stars ? Orbitz has definitely lost credibility with me. Newly Renovated ?? We had to demand a different room since the 70's era air conditioner wouldn't work. The second "non-smoking" room wreaked of cigarette smoke. The furniture in the final room we were offered was just as worn out, and filthy looking as the first two rooms. Staff was extremely hostile and unfriendly from the minute I came through the door to register for the first time. We left the Red Roof Inn in Lancaster disgusted and vowing to never stay at another Red Roof Inn again.

The cost and location were great. However the room I got had some issues. The compact refrigerator had been off for some time but not cleaned, so had mildew and bad odor. The door to the room didn't seal tightly to frame, so noise and light came through around the door. Also had problems with the card keys, often taking many times to get into the room. Light in bath was dim. One elevator is available but is around back - not centrally located, leaving patrons to walk all around building to get to their rooms. Staff somewhat responsive, but busy training during checkout, slowing down the process.

Visited many of the Amish sites and stores - location is perfect for such activities. Had a grand time in Hershey visiting the Hershey company and all its facets. This Inn is close to all stores, malls...and places to eat (the Texas Roadhouse is right next door) - a total good place to stay for the buck.

We were very pleased with our room. We had a very comfortable king size bed, micro, fridge, double sinks vanity, and our room was very spacious. The hotel offered 24 hour drinks hot or cold. Would stay there again. Very close to shopping outlets and our pick up point for our bus tour to NYC. We also had plenty of restaurants in walking distance to choose from for dinner.

The Lancaster Red Roof was located within a very short distance of the places we came to visit (shopping malls, AMT, amish sites). The hotel room was great with a double bath vanity so both of us could get ready at the same time. Right adjacent to the hotel was a group of restaurants that was perfect for us. We would recommend this hotel to anyone.

The Red Roof Inn is in the middle of everything that you want to see when you stay in Lancaster. There are outlet malls, restaurants, and much, much more all within walking distance of the hotel. We took a small group and they gave us extra wash cloths and towels and even changed our room accomedations so we could stay on the same hall.Friendly staff.

We had a mini family reunion in Lancaster over the Labor Day weekend....the hotel was situated in a central area for all our needs. The staff was very friendly and made us feel that we were more than guests. The idea of 24 hour coffee and tea and MILK was beyond our expectations! And the continental breakfast was enough to feed our group satisfactorily.