Red Roof Lancaster

Inexpensive room right next to a bunch of nice restaurants. A little noisy due to proximity to road. Nice place

The hotel room wasn't vacuumed very well, the bathroom shower curtains smelled and finally on our last night there we were awakened by the smoke alarm failing and going off with a very high shrill pitched sound which the desk clerk could not get turned off for aboutr 25 minutes. There was no fire or smoke in the room or building, just the alarm failing in the on mode. Also, there was only one set of towels in the room when we checked in and we requested that additional towels be brought to the room and when we returned late that night, none was brought to the room.

We only need to hotel as a plce to sleep and that exactly all it was really good for.

Our first of two nights we were on the third floor. Nice room. Great accomidations. Our second day we were sent word via the maid who was still cleaning our floor that we needed to talk to the front desk. Our dogs (which we TOLD THEM we had) were not allowed on the third floor and we would need to switch rooms. We accepted and moved all of our stuff down stairs. Our second night was spent in a second floor room that smelled like cat pee and no amount of deoterizing spray they used could/would cover up that kind of smell. Not only did it hold a foul odar, but it was significanly smaller then our first room. Our two children and two dogs now had to sleep in a smaller, smelly room- FOR THE EXACT SAME PRICE. We booked our two night stay on orbitz.com, so we felt we had been locked in and didn't have much of a choice or say so about our second nights accomidations. Upon arriving home, 4 days later, two charges appear on our credit card. One for $100 and one for $30. We weren't told about any extra charges and upon trying to inquire about it was told I will have to wait two to three days before the manager comes back before I can discuss it with them. Since when did the front desk staff NOT have the ability to correct a mistake? They were able to correct the mistake of putting us up in a nice room the first night by down grading us the second night but they can't fix the mistake of charging our card TWICE without authroization? We will NEVER stay at this hotel again!

The beds were uncomfortable and the sheets were very worn and thin. The front desk staff were not personable at all.

Good value for the price. Excellent location for all the activities in the area. Average continental breakfast.

Unfriendly staff, they are clueless about directions or attractions. Bed sheets and pillow cases were not changed after previous guests! Breakfast room is soo small, you have to wait till someone finishes. The food was FINISHED whike geusts are still coming for breakfast. Kitchen staff keep lot of fruites for themselves. Tried to complain to front desk but the answer was like "we can do nothing, eat yourself" Wont go there again!

Nice room. Nicely renovated. Carpets in hallways were stained, but overall, a good place to stay.

The staff kept getting the wrong room - first it wasn't clean, tnen the door would not open. Very unfriendly staff.

Hotel was great price. Nice and clean. Would recommend to family and friends.