Fairfield Inn by Marriott Lancaster

Very disappointed that they disable the internet on the check-out day.

My wife and I stayed at this Fairfield Inn this past weekend. There was some confusion over our reservations (we were on two 1-night reservations from using points and using a free night certificate) and when house cleaning came through the room Saturday - EVERYTHING of OURS was moved and re-arranged: all of our toiletries were pushed to a side of the counter, my iPhone charger was unplugged and wrapped up, our hanging clothes were pushed to the side of the rack and even snacks of ours were tied up in their bags. Even had a 1/2 of a breakfast danish discarded. Most importantly, when we left Saturday morning - I had a pocket knife laying on the bathroom counter (I needed to clean it because I cut a breakfast danish with it and just didn't get to it before we left). When we got back to our room Saturday evening, our key cards didn't work and my knife was gone (as well as EVERYTHING of OURS being moved around). We spoke to the front desk Saturday evening and they checked the house-cleaning cart without any sign of it. On Sunday morning, when we went to check-out, we inquired again and also talked to them about the confusion over our room and the 2 reservations. The woman at the front desk was rude to us, blaming us for the confusion. As for the knife, they again checked lost and found and called down the manager for the house cleaning crew (who was also the "Manager on Duty"). She told us that she would talk to the housecleaner who took care of our room. When she tried to talk to her, she said that there was a language barrier and would need to call the temp agency to bring in a translator and I should hear something on Monday. Today is Thursday and I finally called back in and spoke with the Manager on Duty. He checked the cart, the lost and found and spoke with the house cleaner (guess he didn't need a translator). Long story short: they're not responsible for items left in the room. The end. I guess I'm a liar and am trying to get a free $20 knife out of them. Oh, the room itself was fine. The main entry to the hotel is a little dingy. No issues with anything else.

Stayed at this Fairfiekd at least twice before, always clean and the staff is very pleasant and friendly.

Very clean. Front desk personnel extremely courteous and helpful. Very convenient location for dining, shopping etc. The Continental breakfast is ok.

The rooms were very clean, The beds were comfortable and the air conditioner worked very well. These are my three most important needs. The breakfast was minimal with just one waffle maker for many people. We chose to go out rather than take advantage of it. Not very much interaction from the staff and it is on the older side but maintained. Price a little high.

clean, friendly, as expected services

[...]the front desk gave great service. Even though it was a very busy night at the front desk they very patiently changed our reservations for us (due to another child joining the trip), gave out extra towels and made change for larger bills. The place was very clean, nicely decorated and well maintained. The continental breakfast was good too.

Hotel was perfect our needs for a short stay. Continental breakfast was fresh and good variety. Close to outlet shopping and economical restaurants.

It was OK, but I kept comparing it to the Hampton up the road I had been staying with for the past couple of years, and it didn't quite match up. I like fruit on a breakfast buffet and the fruit here consisted of mediocre apples and green bananas. Otherwise the room was reasonably clean, although small, but the TV cable choices were quite limited to a relatively small number of channels.

The hotel was clean and fairly comfortable. I arrived one hour before check in and was told to return in one hour. The parking lot was empty so I would assume that their were rooms ready. After a long drive I was ready to relax. I have never been refused early check in before.