Crowne Plaza HARRISBURG-HERSHEY

THIS HOTEL ISN'T KID FRIENDLY AT ALL CONSIDERING ALL THE CHOICES FOR THE AREA... STAFF WAS NOT HELPFUL OR FRIENDLY.. ESPECIALLY THE VALET STAFF. THERE WAS NO BELLMAN UPON ARRIVAL. ROOM STUNK OF SMOKE AND MOLD. THE CONTINENTAL BREAKFAST CONSISTED OF POOR NUTRITIONAL CHOICES AND MOST PASTRY ITEMS WERE STALE. JUICES WERE WARM AND WATERY. NOT A PLEASANT EXPERIENCE AT ALL.

I took my 16 yr old daughter with me to this hotel. We immediately realized this was not a safe place for us to be in. Someone had obviously tried to kick the door to our room in prior to our arrival. The inside door latch was in a compromised state due the apparent attempted break in, (it was about to fall off the wall), and the dead bolt for our door did not work. We felt like meat on a platter. If someone would like to simply party this is the hotel for you.

This hotel has seen better days, walls stained, surly night staff.

This hotel needs a lot of work. The room they put us in first had mold in the shower, and the heat did not work. It was also very small. We had to complain several times to be switched to another room which they finally did. The food and drink menu had very limited selections . This is supposed to be a 4 star hotel and clearly it is not. I would never stay there again. It s too expensive for what they offer.

Originall room was by a big rooftop unit. After compalining, my room was changed to a room that is too small for a king size bed. Had no hot water one day while showereing.

The Crowne Plaza hotel was nice to look at, most of the staff was courteous & very helpful, the room was suitable, but the beds were smaller than expected. Asked for doubles to accommodate 2adults & 3 YOUNG children & they seemed more like over sized twin beds. When the bath towels were p/u by maid service, there were no replacements left for us. There was no complimentary shampoo on our first night,which is fine, but the second night I was left w/2 half bottles. I did not know that they recycled complimentary toiletries. The Pool area was nice & the kids enjoyed it. The breakfast was o.k.(a little pricey). Yes other than these negative things I can say it's clean, modern, in the heart of the city & is staffed w/very nice people, Just giving my review for other families.

The Crowne Plaza at Harrisburg was horrible, the bed was rather small lookin because everything was sort of crammed together. The bathroom looked not as upclass as the rest of the hotel you could see the pipes and stuff. The location was horrible we thought that gangs were going to steal our car--thankfully nothin happened to the car. There was no hotel parking unless you counted the fee of 18$ per night for the valet service.

Check-in was easy and quick. The room was somewhat small, although spotless. The worst problem was that although there was a thermostat on the wall, there was an old heating/cooling unit in the room whith the controls ripped out and no matter what we set the temperature on, the room stayed at a constant 80 degrees even when we turned the wall thermostat to OFF! We finally opened the windows and drapes to let in some air. Then we had to listen to the a/c units on the lower roofs that sounded like an airplane taking off, everytime they came on. Unless you need a USA Today or a polo shirt with the hotel's name on it, you can skip the gift shop and you'll have to get a code from the front desk to get into the business center, which is supposed to be open until 11 pm. I did not even receive so much as an apology for the room discomfort from the person at the front desk. Having worked at a major luxury hotel in the past, I was very surprised and disappointed in the Crowne Plaza. It does, however, have a beautiful lobby:)!

I was disappointed with the hotel room. I was under the impression even though we paid a discount price we would have had a better room. Wrong...the bathroom was not up to par. The bath tub was stained, sink cracked, toilet replaced with a smaller one. The room faced the air conditioning unit. All night there was a hum from the outside. We had a great time in Hershey but would recommend to stay closer to the park.

I am sure this Hotel is fine, It was just not what I was hoping for. There is no personal parking and vehicle handling. Mandatory Valet is very inconvenient, and an additional charge not disclosed in the initial information. Noisy room in the front of the Hotel, i dont know what the back room was like. [...] was a God Send. She understood that i was not satisfied and provided Excellent customer service by trying to help me find a suitable hotel within their family of hoels. [...] is the very best part of my experience with this hotel.