Renaissance Columbus Downtown Hotel

Room was nice and clean Great bar Great wait staff

Hotel and rooms are beautiful. Booked the "romance" package as it was our honeymoon. It was supposed to include a bottle of champagne waiting in the room and complimentary breakfast. No champagne waiting upon arrival. The restaurant was the bigger disappointment. Very disorganized. There were no breakfast vouchers so had to inquire multiple times about how to "redeem" our complimentary breakfast. We received no menus but witnessed other tables sat after us with menus. Our server basically pointed at the buffet inferring that was the only option. Buffet food was mediocre. Omelet station was okay. They were touching the ingredients with bare hands and/or using one spoon for all the separate ingredients. As we were checking out our server brought our receipt to the front counter to give to front desk Attendant...seemed kind of weird that she would need to leave the restaurant and walk across the lobby for any reason. Then we had to pay $25 for overnight valet. Like I said previously, the hotel and rooms look nice but overall a pretty disappointing experience.

Wow! I never sleep all night this bed was Like being in heaven.

The staff was friendly but on one of the two beds, there were random hairs that were not mine.

Valet was great and very friendly. Room was very clean and comfortable. Room service was another situation. I called to get three meals and three cups of coffee. I explained to them that our coffee pot was missing a piece and they did not offer to bring us a working coffee pot or to give us coffee to replace the coffee we couldn't make. Maybe the room service is not directly affiliated with the hotel but the girl I spoke to completely ignored what I said about the coffee pot. She could have at least told me to call the front desk. She was kind of rude. The gentleman who brought up our room service was very nice, even though he only brought up two waters and two sets of silverware for three meals. I do not enjoy giving bad reviews, but when I'm spending $200 for one night, I would at least like to get a cup of coffee and enough silverware for my guests.

I came to Columbus from Akron Ohio for a weekend getaway and meet up with friends that relocated here. This was the perfect HOTEL , great location ,and excellen staff. The bartendars are nice and very generous.

We were asked to pay an additonal rate of $250.00. Part of that was suppose to be for a refundable deposit. Although we had paid online they did not show the credit card information and we had to pay again. When we checked out the following morning and the error had been corrected no one apologized. There was not any offers of a discounted room for our I convince. The front desk was awful.

Of the many positives this hotel offers, the staff is absolutely the high point. We were greeted warmly by everyone whether at the front desk, restaurant or in the halls. I can't speak for the pool since we stayed in December, but the work out room had a sauna and ample treadmills / weights. There were even complimentary earbuds in case you forgot your own. The downtown location is close to the Atheneum and walkable from the new Convention center. We walked to the Near North, but I'd recommend a cab for most people.

We drove up from TN to see a couple of hockey games. The location was easy to find, and located close to everywhere we wanted to visit. The room was great, and the staff were excellent. The only thing that could have been better is if we had been notified when we were booking our hotel, that we would need to pay $23 a day for parking. It was reasonable. We just don't like surprise charges.

I have an excellent time at the hotel. The accommodations were a complete surprise much nicer than I expected and the staff was very friendly and helpful. The young men assisting at the front door were super friendly. When I go to Columbus again I will certainly stay at the hotel.