The Ritz-Carlton, Cleveland ★★★★

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$289
avg/night
Rate and special offer based on
Check-in: Feb 19, 2016 Check-out: Feb 21, 2016
4.5 /5
Overall score
75%
Would recommend
Amenities:
4.4
Cleanliness:
4.9
Hotel staff:
4.3
Comfort:
4.9
Location:
4.6
Value:
4
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Overview

Cleveland's only luxury hotel located in the heart of the downtown business district. Richly designed meeting space ideal for 14-450 guests. 20 minutes from Hopkins airport by rapid rail or taxi. Hotel is connected to Tower City Center featuring over 100 shops and restaurants, Horseshoe Casino Cleveland, and an enclosed walkway to Quicken Loans Arena/Progressive Field. Hotel is within walking distance to the trendy Warehouse District and Fourth Street entertainment areas. Easy access to Rock and Roll Hall of Fame, Playhouse Theater District and University Circle.

Dining

MUSE
Simple, seasonal, local. Monthly Farmer's Market Menu.

Recommendations for you

Guest score 3.7 / 5
$122
Guest score 4.0 / 5
$103
Guest score 4.3 / 5
$178
Guest score 4.6 / 5
$137
Guest score 4.3 / 5
$135
Guest score 4.1 / 5
$119

Amenities

Featured

  • Wi-Fi Access in Room (Charges May Apply)
  • Non Smoking

General

  • Air conditioned
  • Non Smoking
  • Concierge
  • Pet friendly
  • Elevators
  • Executive level
  • Ice machine

Activities

  • Fitness center or spa
  • Fitness Center
  • Exercise gym
  • Sauna
  • Tennis
  • Water skiing
  • Steam bath

Dining

  • Bar/Lounge
  • Continental breakfast
  • Restaurant
  • Coffee maker in room
  • 24 hour room service
  • Room service

Services

  • 24 hour front desk
  • Business center
  • Maid service
  • Laundry service
  • Guest laundromat
  • Express checkout
  • Concierge desk
  • Laundry/Valet services
  • ATM/Cash machine
  • Security
  • Wake-up service
  • In-Room Safe
  • Meeting/Banquet facilities
  • Car rental desk
  • Barber shop
  • Barber/Beauty shop
  • FAX
  • Drugstore

Internet

  • Wi-Fi Access in Room (Charges May Apply)

Parking

  • Parking
  • Valet parking

Accessibility

  • Accessible facilities
  • Accessible parking

Room

  • DVD player
  • Television with cable
  • Radio
  • Cordless phone
  • Safe
  • Phone with speaker
  • Telephone
  • AM/FM alarm clock
  • Mini bar
  • Free newspaper
  • Hairdryer in room
  • Outlet adapters
  • Bathroom telephone
  • Cribs available
  • In room movies
  • Sofa bed
  • Temperature control
  • Iron
  • Ironing board
  • Bath tub
  • Trouser press

Reviews

4.5 /5 Overall score

75% Would recommend

  • Amenities: 4.4/5
  • Cleanliness: 4.9/5
  • Hotel staff: 4.3/5
  • Comfort: 4.9/5
  • Location: 4.6/5
  • Value: 4/5

Excellent experience!

Would recommend Mon, Aug 20, 2012
The staff was very friendly and helpful beginning with Kevin at valet parking to Peter Demian at front desk check in. The room was exceptional, spacious and very clean. Fanastic experience from beginning to end.

| Akron, OH Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

The Ritz

Would recommend Mon, Feb 27, 2012
Wow! Even the lighting in our 1room suite was excellent! We could not have asked for a more comfortable room or more prompt service. Downtown Cleveland just a short walk away and easy walk if we wanted to visit neighborhood, delicious restaurants. We will definitely stay here again!

Dining

Mallorca (Spanish), Johnny's (Italian) both fabulous!

| Germantown, TN, USA Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Not like any ritz I stayed at

Would not recommend Sun, Jan 22, 2012
Stayed at ritz Chicago stayed at ritz Orlando grande lakes ritz LA and this is not a ritz. It's a over priced Marriott. Stay was very very rude. When we called to get room service we overheard the order taker say come on when we asked them to hold for a second. Need to all take a class on service. Best service was the valet.

Dining

XO prime steakhouse is the spot

| Chicago, IL, USA Business

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 1 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 2 /5

Puttin' on the Ritz

Would recommend Mon, Oct 18, 2010
My wife and I went to Cleveland for an overnight to see one of her favorite comedians that was playing the Improv. The trip was to be an anniversary getaway for us, so we didn't mind splurging on a higher end hotel than we normally stay in for a trip of this nature. We couldn't have been happier with the treatment we received. We spent the extra money to stay on the executive level, and from the moment we stepped off the elevator we were treated like we were the only guests they had to serve. Their personal service was reflected in hand written notes left in the room at turndown time, providing us with umbrellas when they found out we were going for a walk around town (it was raining all day), and remembering to ask how the comedy show was the next morning when they greeted us. They had a wide variety of unique food items that they put out at various times in the day, and we checked in regularly to see what the next spread included. We would definitely stay there again.

Shopping hint

There is a mall with just about any kind of store you would need, along with several places to eat, attached to the hotel. You don't even have to go outside to access it from the hotel.

| Detroit, MI Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Hotel

Would recommend Mon, Jun 21, 2010
Very nice experience, staff was very helpful without being overly familiar. Everyone sought to make your time there very enjoyeable. Hotel was downtown but rooms were very comfortable and very quiet. Worth the price to me!

| Pittsburgh, PA Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Expected a Little More...

Would not recommend Wed, Apr 21, 2010
Great car service - was greeted by one of the car attendants and he took care of all my needs. I originally was really excited about this trip because I had never stayed in a luxury hotel. When I arrived at the front-desk the gentleman at the front-desk first told me that my credit card was denied for incidental charges (which seemed odd to me because I am EXTREMELY careful with my credit cards), I then proceeded to give him another credit card, which worked. I then was given my key - AND THAT WAS ALL! I wasn't explained anything else - where the pool was and times it was open, where the hotel restaurant and bar were and times of operation, and most importantly I was not explained anything about my hotel package (I booked the breakfast/valet included package).I didn't even think about these things originally because I was frazzled about my first credit card being 'denied.' I called my credit card immediately and they said no one ever tried to charge anything to it, and there was no hold. So, I have no idea what the problem was.We had breakfast delivered twice to the room and one late night food order. It wasn't until our last breakfast that the hotel personnel mentioned that gratuity was already included (which was NOT mentioned to us the previous two times we ordered food in which we added additional payment for gratuity).Also, the first time we ordered breakfast we were not told exactly what was included in our meals (aside from what was listed on the menu, I figured whatever was described on the menu is what was included) - it wasn't until I ordered the same thing the next day I realized I missed out on portions of my meal because the personnel failed to mention it to me.Finally, I received the bill at check-out, and it was INCORRECT. I was charged for valet parking AND my breakfast which was supposed to already be paid for when I paid for the hotel through [...]. Upon check-out I went to the front-desk to have my bill fixed, the personnel was friendly and fixed it IMMEDIATELY. I'm just hoping in the end I don't get double charged on my first credit card that was 'denied'.All in all I feel I could have stayed somewhere cheaper and still have been just as satisfied. I was not impressed - why did I pay extra for this luxury hotel when I do not feel I was treated any different (I almost was treated worse)? I didn't realize I should have less expectations at this hotel when I paid more...

| Buffalo, NY Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 2 /5

Very pleasant

Would recommend Mon, Jun 1, 2009
Very close to Quicken Loans Arena and Progressive Field. The staff was very courteous and professional, and the room was clean and comfortable. The attached mall was underwhelming to say the least, but the covered walk to the above mentioned sports venues was very convenient. The layout of the hotel was a little confusing, but everyone was very helpful in pointing you in the right direction.

| OH Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Overnight Luxury

Would recommend Mon, May 11, 2009
We had a very nice romantic overnight stay celebrating our tenth anniversary. The rooms were luxuriously decorated. It was worth every penny.

Dining

We had the most marvelous meal at Osteria on St. Clair. It is a small, quaint Italian delight. We had the most authentic food. Our favorite was the ravioli in a rich mushroom cream sauce.

| Columbus, Ohio Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Top hotels

Nearby points of interest

Quicken Loans Arena 0.3 mi
Gund Arena 0.3 mi
Jacobs Field 0.5 mi
Progressive Field 0.5 mi
Rock and Roll Hall of Fame 0.8 mi
FirstEnergy Stadium 0.8 mi
Wolstein Center 1 mi
Cleveland Chinatown 3 mi
The Cleveland Clinic 3.8 mi

Hotel Policies

  • Check-in: 04:00 PM
  • Check-out: 12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

$289
avg/night
Choose dates
Rate and special offer based on Check-in: Feb 19, 2016 Check-out: Feb 21, 2016