$209 Avg/night
Rate and special offer based on Check-in: Sep 7, 2015 Check-out: Sep 8, 2015

The Ritz-Carlton, Cleveland

4 stars
View map of 1515 West Third Street, 1515 West Third Street, Cleveland, OH 44113

Hotel Overview

Reviewer score
4.5
out of 5
8 reviews
Excellent experience!

The staff was very friendly and helpful beginning with Kevin at valet parking to Peter Demian at... See full review

  • Super grammie
  • Aug 20, 2012
The Ritz

Wow! Even the lighting in our 1room suite was excellent! We could not have asked for a more... See full review

  • MBWo
  • Feb 27, 2012
Cleveland's only luxury hotel located in the heart of the downtown business district. Richly designed meeting space ideal for 14-450 guests. 20 minutes from Hopkins airport by rapid rail or taxi. Hotel is connected to Tower City Center featuring over 100 shops and restaurants, Horseshoe Casino Cleveland, and an enclosed walkway to Quicken Loans Arena/Progressive Field. Hotel is within walking distance to the trendy Warehouse District and Fourth Street entertainment areas. Easy access to Rock and Roll Hall of Fame, Playhouse Theater District and University Circle.

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Amenities

  • High-speed internet
  • Non Smoking
General
Air conditioned
Non Smoking
Concierge
Pet friendly
Elevators
Executive level
Ice machine
Activities
Fitness center or spa
Fitness Center
Exercise gym
Sauna
Tennis
Water skiing
Steam bath
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Room service
Services
24 hour front desk
Business center
Maid service
Laundry service
Guest laundromat
Express checkout
Concierge desk
Laundry/Valet services
ATM/Cash machine
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Barber shop
Barber/Beauty shop
FAX
Drugstore
Internet
High-speed internet
Parking
Parking
Valet parking
Accessibility
Accessible facilities
Accessible parking
Room
DVD player
Television with cable
Radio
Cordless phone
Safe
Phone with speaker
Telephone
AM/FM alarm clock
Mini bar
Free newspaper
Hairdryer in room
Outlet adapters
Bathroom telephone
Cribs available
In room movies
Sofa bed
Temperature control
Iron
Ironing board
Bath tub
Trouser press

Nearby points of interest

  • Quicken Loans Arena: 0.3 mi
  • Gund Arena: 0.3 mi
  • Jacobs Field: 0.5 mi
  • Progressive Field: 0.5 mi
  • Rock and Roll Hall of Fame: 0.8 mi
  • FirstEnergy Stadium: 0.8 mi
  • Wolstein Center: 1 mi
  • Cleveland Chinatown: 3 mi
  • The Cleveland Clinic: 3.8 mi

Dining

MUSE
Simple, seasonal, local. Monthly Farmer's Market Menu.

Hotel Policies

Check-in:
04:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for The Ritz-Carlton, Cleveland

Overall score

4.5 / 5
5.01.0
8 out of 8
Amenities:
4.4
Cleanliness:
4.9
Hotel staff:
4.3
Comfort:
4.9
Location:
4.6
Value:
4

75% would recommend to a friend.

Sort by:
Review of The Ritz-Carlton, Cleveland

Reviewer score

5
5.01.0
Super grammie
Family
Akron, OH
Aug 20, 2012

Excellent experience!

The staff was very friendly and helpful beginning with Kevin at valet parking to Peter Demian at front desk check in. The room was exceptional, spacious and very clean. Fanastic experience from beginning to end.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Family

Review of The Ritz-Carlton, Cleveland

Reviewer score

5
5.01.0
MBWo
Family
Germantown, TN, USA
Feb 27, 2012

The Ritz

Wow! Even the lighting in our 1room suite was excellent! We could not have asked for a more comfortable room or more prompt service. Downtown Cleveland just a short walk away and easy walk if we wanted to visit neighborhood, delicious restaurants. We will definitely stay here again!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Dining tip: Short walk from hotel

Mallorca (Spanish), Johnny's (Italian) both fabulous!

Review of The Ritz-Carlton, Cleveland

Reviewer score

4
5.01.0
Derrick1986
Business
Chicago, IL, USA
Jan 22, 2012

Not like any ritz I stayed at

Stayed at ritz Chicago stayed at ritz Orlando grande lakes ritz LA and this is not a ritz. It's a over priced Marriott. Stay was very very rude. When we called to get room service we overheard the order taker say come on when we asked them to hold for a second. Need to all take a class on service. Best service was the valet.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
5
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

XO prime steakhouse is the spot

Review of The Ritz-Carlton, Cleveland

Reviewer score

5
5.01.0
Anonymous
Couples
Detroit, MI
Oct 18, 2010

Puttin' on the Ritz

My wife and I went to Cleveland for an overnight to see one of her favorite comedians that was playing the Improv. The trip was to be an anniversary getaway for us, so we didn't mind splurging on a higher end hotel than we normally stay in for a trip of this nature. We couldn't have been happier with the treatment we received. We spent the extra money to stay on the executive level, and from the moment we stepped off the elevator we were treated like we were the only guests they had to serve. Their personal service was reflected in hand written notes left in the room at turndown time, providing us with umbrellas when they found out we were going for a walk around town (it was raining all day), and remembering to ask how the comedy show was the next morning when they greeted us. They had a wide variety of unique food items that they put out at various times in the day, and we checked in regularly to see what the next spread included. We would definitely stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Shopping tip: In Hotel

There is a mall with just about any kind of store you would need, along with several places to eat, attached to the hotel. You don't even have to go outside to access it from the hotel.

Review of The Ritz-Carlton, Cleveland

Reviewer score

5
5.01.0
Anonymous
Couples
Pittsburgh, PA
Jun 21, 2010

Great Hotel

Very nice experience, staff was very helpful without being overly familiar. Everyone sought to make your time there very enjoyeable. Hotel was downtown but rooms were very comfortable and very quiet. Worth the price to me!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of The Ritz-Carlton, Cleveland

Reviewer score

3
5.01.0
Anonymous
Couples
Buffalo, NY
Apr 21, 2010

Expected a Little More...

Great car service - was greeted by one of the car attendants and he took care of all my needs. I originally was really excited about this trip because I had never stayed in a luxury hotel. When I arrived at the front-desk the gentleman at the front-desk first told me that my credit card was denied for incidental charges (which seemed odd to me because I am EXTREMELY careful with my credit cards), I then proceeded to give him another credit card, which worked. I then was given my key - AND THAT WAS ALL! I wasn't explained anything else - where the pool was and times it was open, where the hotel restaurant and bar were and times of operation, and most importantly I was not explained anything about my hotel package (I booked the breakfast/valet included package).I didn't even think about these things originally because I was frazzled about my first credit card being 'denied.' I called my credit card immediately and they said no one ever tried to charge anything to it, and there was no hold. So, I have no idea what the problem was.We had breakfast delivered twice to the room and one late night food order. It wasn't until our last breakfast that the hotel personnel mentioned that gratuity was already included (which was NOT mentioned to us the previous two times we ordered food in which we added additional payment for gratuity).Also, the first time we ordered breakfast we were not told exactly what was included in our meals (aside from what was listed on the menu, I figured whatever was described on the menu is what was included) - it wasn't until I ordered the same thing the next day I realized I missed out on portions of my meal because the personnel failed to mention it to me.Finally, I received the bill at check-out, and it was INCORRECT. I was charged for valet parking AND my breakfast which was supposed to already be paid for when I paid for the hotel through [...]. Upon check-out I went to the front-desk to have my bill fixed, the personnel was friendly and fixed it IMMEDIATELY. I'm just hoping in the end I don't get double charged on my first credit card that was 'denied'.All in all I feel I could have stayed somewhere cheaper and still have been just as satisfied. I was not impressed - why did I pay extra for this luxury hotel when I do not feel I was treated any different (I almost was treated worse)? I didn't realize I should have less expectations at this hotel when I paid more...

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
4
Value:
2
Trip purpose:

Couples

Review of The Ritz-Carlton, Cleveland

Reviewer score

5
5.01.0
Short Weekend Trip
Couples
OH
Jun 1, 2009

Very pleasant

Very close to Quicken Loans Arena and Progressive Field. The staff was very courteous and professional, and the room was clean and comfortable. The attached mall was underwhelming to say the least, but the covered walk to the above mentioned sports venues was very convenient. The layout of the hotel was a little confusing, but everyone was very helpful in pointing you in the right direction.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Couples

Review of The Ritz-Carlton, Cleveland

Reviewer score

4
5.01.0
Anonymous
Couples
Columbus, Ohio
May 11, 2009

Overnight Luxury

We had a very nice romantic overnight stay celebrating our tenth anniversary. The rooms were luxuriously decorated. It was worth every penny.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Dining tip: Short walk from hotel

We had the most marvelous meal at Osteria on St. Clair. It is a small, quaint Italian delight. We had the most authentic food. Our favorite was the ravioli in a rich mushroom cream sauce.

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