$106 Avg/night
Rate based on Check-in: Jan 9, 2015 Check-out: Jan 11, 2015

Crowne Plaza SYRACUSE

3 stars
701 East Genesee Street, Syracuse, NY 13210
Hotel Overview
Reviewer score
3.8
out of 5
43 reviews
Business trip

The place was wonderful and very accommodating! We were given a room that did not have a fridge,... See full review

  • DKrunner
  • Sep 26, 2014
Awesome Hotel

Room was super clean and staff was nice. And the shower was unbelievable. Highly recommend!! See full review

  • Kimmy G
  • Jul 28, 2014
Syracuse, NY Hotel's Location is Ideal. Thoughtfully situated in the heart of downtown, the Crowne Plaza® Syracuse hotel delivers a first-class full service travel experience. The hotel's location is near the Syracuse airport, and adjacent to Syracuse University and UpState Medical University Hospital. Patrons enjoy quick access to the Interstate I-90 and Interstate I-81 "The Place to Meet" for those planning events downtown or near Syracuse University, this hotel's facility offers 12,500 sq ft of flexible function space. Services like a Crowne Meetings Director and a Daily Meeting Debrief are provided to keep meetings streamlined. Guests also appreciate the easy commute to Bristol-Myers Squibb, Anheuser-Busch, National Grid and Lockheed Martin. Free shuttles from Syracuse airport prove convenient as well. Those on college visits to Syracuse University love that the hotel's property is within walking distance. After touring SU, guests can explore downtown museums like the Everson Museum of Art and Museum of Science & Technology (MOST), or attend an event at the Oncenter Complex. Hotel patrons expect superior amenities, including free Wi-Fi access, a savvy Business Center and a Fitness Center. Redfield's Restaurant and the Library Lounge offer delightful culinary creations. The Crowne Plaza Sleep Advantage® program ensures a refreshing stay. Begin planning your trip to Syracuse today!

Recommendations for you

Customers who viewed Crowne Plaza SYRACUSE also booked these hotels.

Reviewer score 4.0 out of 5
Reviewer score 3.3 out of 5
Reviewer score 4.2 out of 5

Amenities

  • High-speed internet
  • Non Smoking
General
Non Smoking
Pet friendly
Executive level
Ice machine
Activities
Golf
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Lounge
Room service
Services
Business center
Maid service
ATM/Cash machine
Shops/Commercial services
Porters
FAX
Overhead projector
White board
Internet
High-speed internet
Parking
Parking
Accessibility
Accessible facilities
Room
Satellite TV
DVD player
Cordless phone
Phone with speaker
Desk with lamp
Free newspaper
Hairdryer in room
Outlet adapters
Cribs available
Temperature control
Computer in Room
Ironing board

Nearby points of interest

  • War Memorial at Oncenter: 0.3 mi
  • Carrier Dome: 0.8 mi

Dining

Redfield's
Redfield's Restaurant, serving intimately sophisticated cuisine in a casual yet refined atmosphere. Open for Break
Library Lounge
Perfect location for a casual meeting or intimate conversation, newly renovated. Beer on Tap. TV's to watch the game!

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Back to menu Return to top

Guest Reviews (43)

Ratings and reviews for Crowne Plaza SYRACUSE

Overall score

3.6 / 5
5.01.0
13 out of 43
Amenities:
3.3
Room cleanliness:
4.1
Hotel staff:
3.5
Room comfort:
4.2
Location:
4
Value:
3.5

69% would recommend to a friend.

Sort by:
Review of Crowne Plaza SYRACUSE

Reviewer score

4
5.01.0
Chanel
Business
Buffalo NY
Jun 29, 2014

Pleasently surprised

Hotel was clean, cool elevator service. Parking was affordable, guest services was just a little slow.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Crowne Plaza SYRACUSE

Reviewer score

3
5.01.0
SU Basketball Fan
Business
Rochester, NY
Jan 14, 2014

No hot water

Room was nice but no hot water in the morning for shower. Reported to front desk but no remedy was given. Not satisfied with response to my inconvenience.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Entertainment tip: Short walk from hotel

Close to Syracuse University

Was this review helpful to you?
Thank you for your feedback!
Review of Crowne Plaza SYRACUSE

Reviewer score

5
5.01.0
Robert sam
Business
Clifton, nj
Jan 14, 2014

Great hotel

Great hotel.. a little over priced at the restaurant for average food but an overall good experience

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Really good mall nearby with an Imax theatre

Was this review helpful to you?
Thank you for your feedback!
Review of Crowne Plaza SYRACUSE

Reviewer score

2
5.01.0
Sir Jake
Business
New Jersey
Aug 22, 2013

Room Service HUGE disappointment...

Simple sandwiches should not take two hours after being told 45 minutes. When we tried to call room service back no one picked up the phone...it rang forever It was 9:40 pm at that point so calling front desk would be useless since we waited so long already. When we finally got it the Caesar salad was really good, but another salad delivered had no dressing at all. Chicken sandwich was cold and so was the smoked turkey...not very appetizing. Looked like they had been sitting quite a while.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Crowne Plaza SYRACUSE

Reviewer score

5
5.01.0
Mike from Binghamton
Business
Binghamton, NY
Apr 16, 2013

Best location!

Free shuttle to Destiny USA, Armory Square, the Dome! Great modern rooms. The outside of the hotel looks older, but the inside is very modern and the rooms were very comfortable!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Destiny USA has several new bar/restaurants, Armory Square, Tipperary Hill, University Hill. Great location at this hotel to all of these great nightlife venues!

Was this review helpful to you?
Thank you for your feedback!
Review of Crowne Plaza SYRACUSE

Reviewer score

4
5.01.0
great Husband
Business
Philadelphia,pa
Feb 6, 2013

great Syracuse Bball experience

The hotel was clean and it was very close to the Syracuse campus. Had a great experience staying there after attending the Syracuse Basketball game

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Crowne Plaza SYRACUSE

Reviewer score

1
5.01.0
Sean24
Business
Savona, NY
Sep 10, 2012

Crown Plaza Syracuse

The room was nice and clean when we arrived, but it was small and there was neither a microwave nor refrigerator. The next morning I asked for towels and and waited a half an hour for them before I called the front desk again and it took them another fifteen minutes to bring them up. The only other problem we had was the elevator system. It was confusing and took forever to get you on on the elevator and to your room. For the Price we paid for the room it was too small the the service could have been much better.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
4
Hotel staff:
1
Room comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Crowne Plaza SYRACUSE

Reviewer score

4
5.01.0
Anonymous
Business
Chatham, NJ
Apr 5, 2011

Awesome Room, Good Rate

The hotel room was beautiful and extremely well thought out. Comfort from the rainmaker shower head to the oversized plush bed shows the Crowne Plaza pays attention to the needs of the traveler. Flat screen tv well positioned above a good size desk, with all the necessary outlets for all small business machines easily accesible. The fitness center was decent size, inclusive of free weights, which is a surprise for a hotel that is not considered a spa resort. Parking was easy and the easy access to I-81 make this hotel perfect for those just passing through;less than a mile from armory square for those who are visiting. The only two improvements I can see the Crowne Plaza making would be a faster elevator system and thicker windows ultimately drowning out the sounds of 81 completely.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Walk to Armory Square, do not drive. Its less than a mile from the hotel and a very easy walk. Also be prepared to wait for 45 minutes at almost every restaurant on a Saturday night, as most do not take reservations and the area is well traveled.

Was this review helpful to you?
Thank you for your feedback!
Review of Crowne Plaza SYRACUSE

Reviewer score

4
5.01.0
Anonymous
Business
New-York
Nov 13, 2010

Short stay at the Crowne Plaza Hotel

The Hotel is clean and hospitable. Parking is free and easily accessible. The front desk is remote and no bellboy service was available. The service at the restaurant was effective and the food and dessert of good quality,though expensive. The neighborhood lacks good stores and entertainment.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Crowne Plaza SYRACUSE

Reviewer score

1
5.01.0
Anonymous
Business
Syracuse, NY
Sep 14, 2009

A very, very, bad experience

Well, to start off, booked king rm with orbitz did not get requested room upon arrival. Staff at desk rude. Asked for shuttle service, could not accomidate, room dirty, long wait for elevators, breakfast service awful. Friends checked in late in evening 1:30 am they got king room. My wife is an elite member with Marriott-terrible exp will not go back or recommend

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
4
Location:
3
Value:
1
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top