$89 Avg/night
Rate based on Check-in: Dec 27, 2014 Check-out: Dec 28, 2014

Rochester Plaza Hotel

3 stars
70 State Street, Rochester, NY 14614
Hotel Overview
Reviewer score
3.3
out of 5
71 reviews
Rochester Plaza = Great stay!

From the front desk folks to the housekeeping, bartenders, and shuttle driver, Rochester Plaza... See full review

  • Supercalifragilisticexpia
  • Oct 22, 2014
Plaza hotel

My stay at the plaza hotel in Rochester ny was wonderful. I enjoyed the quick service and friendly... See full review

  • Arush
  • Apr 30, 2013
Comfortable business hotel walkable to convention center and top sights

Convenience and a central location on the Genesee River define the Rochester Plaza Hotel and Conference Center. Comfortable for leisure travelers yet filled with business amenities, the hotel is within walking distance of Kodak, the Federal Court, government offices, banks, Xerox and the Rochester Riverside Convention Center. The outdoor swimming pool enjoys a private spot on the fourth floor, surrounded by four floors of guest rooms. Nap under a poolside canopy, head to the fitness center, or take a seat in one of three restaurants.

Highlights

  • In the heart of downtown near major cultural, entertainment and sports attractions
  • Three restaurants and 30,000 square feet of meeting space
  • Free shuttle to the airport, Amtrak station and bus terminal
  • Complimentary Wi-Fi in lobby, guest rooms, meeting rooms and restaurants
  • Outdoor heated courtyard pool on the fourth floor plus a fitness center
Rooms

Beds in the 362 spacious rooms and suites at Rochester Plaza Hotel and Conference Center feel divine after a long day, with pillow-top comfort covers, three sheets, a feathery duvet and a choice of pillows. Rooms offer a view of the Genesee River or the courtyard swimming pool. Jump online with free wireless Internet access or order an in-room movie. Other amenities include tea and coffee, a hair-dryer, full-size ironing board and iron, work desk two phones and voicemail with remote outside access. Make a fast exit with video express check out. Smoking and non-smoking rooms are available as well as pet-friendly accommodations.

Features

The three restaurants at Rochester Plaza Hotel and Conference Center include a coffee café, a lobby bar and grill and the River Club Restaurant with its scenic river views. For ultimate business travel convenience, the hotel offers express check-in/check-out, an ATM, currency exchange, secretarial services, guest laundry area and same-day dry cleaning services on weekdays. Limited on-site parking is available (fees apply). Walk to nightlife in the East End and St. Paul Quarter, or check out the nearby public golf courses, tennis, hiking, Erie Canal boating and winery tours.

Transportation

  • Greater Rochester  International Airport (4.9 mi/7.9 km)
  • Complimentary airport, train and bus transportation

Attractions

  • Rochester Riverside Convention Center (0.3 mi/0.5 km)
  • High Falls waterfall (0.3 mi/0.5 km)
  • Frontier Field (0.5 mi/0.8 km)
  • National Museum of Play (1 mi/1.6 km)
  • Rochester Museum and Science Center (1.4 mi/2.3 km)
  • Highland Botanical Park (2 mi/3.2 km)
  • George Eastman House (2.1 mi/3.3 km)
  • Seneca Park Zoo (4.1 mi/6.6 km)
  • Mall at Greece Ridge (8 mi/12.9 km)
  • Seabreeze Amusement Park (8.2 mi/13.1 km)

Business

  • Free wireless Internet access
  • Business center with fax, copy and shipping services (fees apply)
  • 14 meeting rooms and meeting space totaling 30,000 square feet including a Ballroom and outdoor pavilion with river views
  • Meetings for up to 1,00 people and banquets for up to 850 people
  • Walk to the Rochester Riverside Convention Center, local businesses and government offices

Policies and fees

Valid credit card and ID card with address must be presented at check in.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Recommendations for you

Customers who viewed Rochester Plaza Hotel also booked these hotels.

Reviewer score 3.6 out of 5
Reviewer score 3.1 out of 5
Reviewer score 3.6 out of 5

Rochester Plaza Hotel Rooms

Standard Two Queens Non-Smoking
Standard Two Queens Non-Smoking Pet Friendly Free WIFI
Standard One Queen Non-Smoking
Standard One Queen Non-Smoking Pet Friendly Free WIFI
Standard King Non-Smoking
Standard King Non-Smoking Pet Friendly Free WIFI
Handicap Accessible Two Queen Be
Accessible Two Queens-NS-Entry ways 31. 5x78in Step-in shower w/hand bars/chair-Pet Friendly
King Non-Smoking
King Non-Smoking Pet Friendly Free WIFI

Amenities

  • Free airport shuttle
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Pet friendly
Elevators
Phone service
Activities
Outdoor pool
Dining
Bar/Lounge
Restaurant
Coffee maker in room
24 hour room service
Services
Business center
Laundry service
ATM/Cash machine
Security
Wake-up service
Multilingual
In-Room Safe
Meeting/Banquet facilities
Porters
FAX
Conference facilities
Gift shop
Copy service
Currency exchange
Audio visual equipment
Conference suite
Transportation
Free airport shuttle
Parking
Parking
RV or truck parking
Truck parking
Accessibility
Accessible facilities
Wheel chair access
Room
Television with cable
Telephone
AM/FM alarm clock
Heated guest rooms
Hairdryer in room
Temperature control
Shower
Electronic door locks
Iron
Ironing board
Smoke detectors

Nearby points of interest

  • The Blue Cross Arena at the War Memorial: 0.2 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (71)

Ratings and reviews for Rochester Plaza Hotel

Overall score

3.3 / 5
5.01.0
71 out of 71
Amenities:
3.2
Room cleanliness:
3.7
Hotel staff:
3.9
Room comfort:
3.7
Location:
4
Value:
3.8

75% would recommend to a friend.

Sort by:
Review of Rochester Plaza Hotel

Reviewer score

5
5.01.0
Supercalifragilisticexpia
Business
Westmont, IL
Oct 22, 2014

Rochester Plaza = Great stay!

From the front desk folks to the housekeeping, bartenders, and shuttle driver, Rochester Plaza earned an A+ from me. Everyone was courteous, pleasant and helpful. Room was clean and comfortable. I would definitely stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Rochester Plaza Hotel

Reviewer score

2
5.01.0
gennaro
Business
Orono, ME
Jul 28, 2013

It worked out

The hotel was fine except there was only one operating elevator and the hotel seemed pretty full. The staff nice except housekeeping skipped my room on Saturday. The Rochester Plaza did not meet the standard I had hoped for on this trip.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
3
Room comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Rochester Plaza Hotel

Reviewer score

5
5.01.0
Arush
Business
Panama city Beach, FL
Apr 30, 2013

Plaza hotel

My stay at the plaza hotel in Rochester ny was wonderful. I enjoyed the quick service and friendly attuide everyone had. One thing they could do better with is maybe haveing some sort of door stoppers because we ppl were going in and out of their rooms next to me, and they would shut, they were slamming shut and keeping me up. But other than that it was nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: Long walk from hotel

main street armory they have shows there all the time great and affordable and walking distance to the hotel.

Was this review helpful to you?
Thank you for your feedback!
Review of Rochester Plaza Hotel

Reviewer score

3
5.01.0
Dargha
Business
Buffalo, NY
Feb 19, 2013

Great staff, poor building materials.

We went to park in the parking area, the ticket machine was broken. We parked next to a dumpster because it was the only clearly marked spot. We went into the lobby, that was torn to pieces because they were remodeling... that's understandable. The woman that checked us in was very polite and incredible professional. She even called us about 30 minutes after we got into our room to make sure everything was to our liking. The room was a decent size. Linens were clean and the tech stuff(t.v., wi-fi, phone, clock) were all up to date. A big issue with the room was that there was wallpaper EVERYWHERE, and it was peeling... bad. Our room was clean, though our toilet seat was cracked in half. We could hear the person in the room next door playing violin at 7am. We called down to the front desk and explained that we did not want to be rude, but it was really too early for that sort of thing. The gentleman on the phone apologized profusely and promised to take care of it. Not even 2 minutes later we could hear the knock on the door next door, asking the person to please refrain from playing violin so early. Decent stay over all. Can't beat the location and the staff was flawless. The room was clean, but for the price, I would hope things will be in better condition after they are finished remodeling.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

Dinosaur BBQ is about two blocks up. It's a 5 minute walk and the food is amazing, it's an upstate staple. If you're from out of town, you have to try it.

Was this review helpful to you?
Thank you for your feedback!
Review of Rochester Plaza Hotel

Reviewer score

3
5.01.0
MD Visitor
Business
Silver Spring Maryland
Nov 5, 2012

Dreary Weekend

I was in the Rochester area to attend a funeral service for a friend. I did not get an opportunity to enjoy the surrounding area as it rained the entire time I was there. The staff was accommodating especially the person at the front desk during check in. The printer was not working in the lobby for convenience of printing boarding passes etc., however the staff on duty allowed me to get it done from someone's office. The room was dated but clean, an alarm clock would have been nice, and a working lamp at the desk would have been great. I did not bother the staff as i felt that all lamps in working condition would be at least a minimum standard for a room. There were renovations taking place in the lobby area.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Rochester Plaza Hotel

Reviewer score

1
5.01.0
ALWLF
Business
Springfield, MA
Oct 1, 2012

Rochester Plaza Hotel

The room was very smelly and damp. The bed was too springy. We ended up moving to another hotel. The hotel seems in poor shape, not very well taken care of.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Rochester Plaza Hotel

Reviewer score

3
5.01.0
Zombie lover
Business
Centennial, Co
Jun 19, 2012

Good value, but small

This is a nice hotel, but it is older. The bathroom was the worst part of the room. It was tiny, and the toilet was under the counter, so the toilet lid would not stay up. Nice pool, friendly staff. Nothing fancy, but it was a good place to stay.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

There are a lot of places within walking distance of this hotel. Walkways, library, museum.

Was this review helpful to you?
Thank you for your feedback!
Review of Rochester Plaza Hotel

Reviewer score

5
5.01.0
ziggysunshine
Business
California
May 13, 2012

Great Stay

Rochester Plaza is a great hotel, the staff are nice, the rooms comfortable, the location is good. I had an overall great time staying in there.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Rochester Plaza Hotel

Reviewer score

3
5.01.0
Rochester Visitor
Business
Tuscaloosa, AL
May 2, 2012

It served the purpose.

No room service available. Arrived late at night and unable to get anything to eat. No late night food open, room menus were old. Very average hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Not Applicable

not available

Was this review helpful to you?
Thank you for your feedback!
Review of Rochester Plaza Hotel

Reviewer score

2
5.01.0
LPhillip
Business
Phoenix, AZ, USA
Nov 27, 2011

A solid 2.5 star hotel - plus add $4/day for parking!

If you are someone who needs a hotel for 1 night, don't need anything fancy, have to travel near the downtown area, and can get a room here for about $40 or less, then this place will suffice. Don't be fooled, this is NOT a 3 star or higher hotel, I don't care what any website says! First, there is no fridge or microwave in the room, and all of the drinking cups are plastic. Second, they charge $4/day for parking (the only hotel that I've ever stayed in that does that). Third, the restaurant in the hotel, is truck-stop diner grade food just at higher prices. (I had their cheeseburger, which took over 1/2 hour to serve. I was literally the ONLY person in the entire restaurant, so I don't know what they were doing to make it. Basic burger, nothing impressive at all, with mediocre french fries, for over $10. I honestly would have been more satisfied with a fast-food burger and fries meal.) Fourth, after 11pm, you have to be buzzed into the building by the staff (nope, your room key won't let you in). You can only go through the front of the building during this time, even though all of the parking (if available) is on the side or back of the building. Also, you're not just buzzed in, you get the "Can I help you?" treatment (on par with a late-night gas station in a bad neighborhood). Finally, what was most irritating, was the maid service. I stayed here for 5 nights and 4 days. Before I went to bed at night, I put the "Do not disturb" sign on my door until I left the room the next day, which would be, at the latest, 12 noon. Maid service used this fact to justify not cleaning my room at all for 2 days! The first day of my stay they cleaned. The second day they didn't clean, they just left a stack of towels on my bathroom sink. I complained to the front desk, who said they would leave a message for management in the morning. The third day it looked liked they didn't enter the room at all! I had to get angry the second time I complained, because apparently my complaint the first time was ignored. After my second complaint, guest services was very apologetic, and they did finally service the room on my last day. My suggestion is, go with one of the chain hotels in the area. Avoid this one if you can! I surely will never go back!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top