Country Inn & Suites By Carlson, Rochester-Henrietta, NY

3 stars
4635 West Henrietta Road, Rochester, NY 14467
Hotel Overview
Reviewer score
4.2
out of 5
63 reviews
5 star

I truly appreciated this stay because I was booked to stay in a standard room that was next to a... See full review

  • Philly nonsmoker
  • Dec 29, 2013
Nice place to stay - close to everything

This place was quiet and clean. It is close to everything. The staff was polite and courteous. The... See full review

  • Beach Surveyor
  • Oct 7, 2014
Reasonable Rochester rates with a free breakfast buffet

Fresh cookies and coffee add a homey touch any hour of the day at Rochester Country Inn & Suites By Carlson Rochester -- Henrietta, NY. Also in the lobby, a fireplace, warm wood accents and lending library invite guests to read and relax. Start the day with a complimentary morning buffet, use the heated indoor pool and hot tub, or get in a workout in the fitness center. Guests can also venture out to other local dining options within minutes of the hotel, situated near the downtown Rochester business district and nine miles from the airport. 

Highlights

  • Hot and cold breakfast options offered daily as part of the free breakfast buffet
  • Free wireless Internet access in all rooms
  • Fitness center
  • Heated indoor pool and whirlpool
  • Guest must contact the hotel directly prior to their stay to arrange for Airport shuttle services which is available only for limited hours.

Rooms

Red coverlets and mustard walls warm up the simple but cozy accommodations at Country Inn & Suites By Carlson Rochester -- Henrietta, NY. Choose from spacious, smoke-free hotel rooms and suites all with free wireless Internet access and a 37" flat screen TV with premium cable. Guests get comfortable with apartment-style conveniences, including a coffee-maker, microwave and refrigerator. Suites may include a wet bar, sofa-bed, a table and chairs and/or a whirlpool tubs. 

Features

Each morning at Country Inn & Suites By Carlson Rochester -- Henrietta, NY, enjoy a complimentary breakfast that brims with fresh waffles, sausage, bagels, breads, muffins, hot and cold cereals, fresh fruit, juices and coffee. Weekday guests can stop by the evening reception each Tuesday and Thursday. The hotel is a short drive to University of Rochester, the George Eastman House, Marketplace Mall and the Eastman School of Music.

Transportation

  • Greater Rochester International Airport (8.9 mi/14.3 km)
  • Complimentary weekday airport shuttle with advance reservations

Attractions

  • Marketplace Mall (4.9 mi/7.9 km)
  • Highland Botanical Park (8.9 mi/14.3 km)
  • Rochester Riverside Convention Center (10.4 mi/16.8 km)
  • Downtown Rochester (10.8 mi/17.4 km)
  • International Museum of Photography at the George Eastman House (11.3 mi/18.2 km)
  • National Museum of Play (10.6 mi/17.1 km)
  • Susan B. Anthony House (14.5 mi/23.3 km)
  • Genesee Country Village & Museum (16.6 mi/26.7 km)
  • Buffalo, NY (71.3 mi/115 km)
  • Niagara Falls (83.5 mi/149 km)

Business

  • Free wireless Internet access
  • Business center with fax and copy services available (fees apply)
  • Meeting room offers 770 square feet of flexible space for up to 60 people

Amenities

  • Free breakfast
  • High-speed internet
  • Free airport shuttle
  • Free parking
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Elevators
Ice machine
FEMA approved
Activities
Heated pool
Fitness center or spa
Fitness Center
Exercise gym
Jacuzzi
Golf
Tennis
Indoor tennis
Dining
Free breakfast
Coffee maker in room
Services
24 hour front desk
Business center
Maid service
Express checkout
Security
Multilingual
Video checkout
Copy service
Internet
High-speed internet
Transportation
Free airport shuttle
Parking
Free parking
Outdoor parking
Accessibility
Accessible facilities
Wheel chair access
Accessible rooms
Accessible parking
Brailled elevators
Grab bars in bathroom
Room
Television with cable
Video game player
Safe
Hairdryer in room
Microwave
Fire alarm with light
Sofa bed
Iron
Ironing board
Smoke detectors
Sprinklers in rooms

Hotel Map

43.0605 -77.6523
Area served
City Center
Nearby airports
GREATER ROCHESTER INTERNATIONAL AIRPORT, (ROC), 6.20, MI, S; GREATER BUFFALO INTL ARPT, (BUF), 67.00, MI, E; HANCOCK INTL, (SYR), 88.00, MI, W;
Area description
Suburban, This hotel is located in a suburban area.

Nearby points of interest

  • The Blue Cross Arena at the War Memorial: 6.8 mi

Dining

Olive Garden
-2 miles/5 minutes east of hotel From Olive Garden turn right onto Jefferson Road. Turn left onto W. Henrietta Road.
Red Lobster
-2 miles/5 minutes from hotel From Red Lobster turn left onto Jefferson Rd. Turn left onto W. Henrietta Rd.
Pizzaria UNO Chicago Bar & Grill
-1.5 miles/3 minutes west -From rest. turn left onto Hylan Drive. Right onto Calkin Drive. Left onto W. Henrietta St.
Denny's Restaurant
-.2 miles/ 1 minute east -From Denny's turn left onto W. Henrietta Road. Hotel is on the left
Roadhouse Grill
-2.5 miles/ 6 minutes northwest -From rest. turn left onto Jefferson Road. Turn left onto W. Henrietta Road.
Cracker Barrel
-.5 miles/ 2 minutes -From rest. turn left onto Hylan Dr. Turn right onto Calkins Rd. Turn left onto W. Henrietta Rd.
Don Pablo's Mexican Kitchen
-2 miles/ 5 minutes northwest -From rest.turn left onto Jefferson Rd. Turn left onto W. Henrietta Rd. Hotel is on right
China Buffet
-2 miles/ 5 minutes -From rest. turn left onto E. Henrietta Rd. Turn right onto Jefferson Rd.
Breakfast Room
Located onsite

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (63)

Ratings and reviews for Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Overall score

4.2 / 5
5.01.0
63 out of 63
Amenities:
4.3
Room cleanliness:
4.6
Hotel staff:
4.5
Room comfort:
4.4
Location:
4.3
Value:
4.4

97% would recommend to a friend.

Sort by:
Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

4
5.01.0
Beach Surveyor
Business
Baltimore MD
Oct 7, 2014

Nice place to stay - close to everything

This place was quiet and clean. It is close to everything. The staff was polite and courteous. The in-hotel breakfast was good and had a variety of food to offer. I was not happy to see a $100 deduction on my account when I arrived home from the hotel when I had prepaid before our arrival and when I called the hotel regarding it, the person said that is an "Incidental charge" that the booking company ALLOWS the hotels to charge and that if there were no problems, I should see a credit by the end of the week. The gentleman says this company never tells the public about that charge. I will never use booking company again. This is no reflection on the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Very close to shopping, great restaurants, movies and parks.

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Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

4
5.01.0
adamcai
Business
New York, New York
May 28, 2014

Worth it. Like the place

Pros: The rooms were clean and beds were comfortable. Staff are nice. The hotel is relatively new. The hotel did not have additional services like luxury fitness center, which is good because I did not need that and it did not add to the cost. Cons: The walls are thin. I was chatting (no loud) with roommate at night, and my friends staying in the room next to us said they could hear us. The breakfast was just so so.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

4
5.01.0
Ely T.
Business
Miami, fl
Mar 29, 2014

Excellent one week stay

The hotel is well located in a safe area and the staff was wonderful. The room was very comfortable and parking easy to get to with plenty of entrances/exits. Our new place to stay in the Rochester area. And the best part was that the hotel is NOT pet friendly, so you don't have to worry about barking dogs in other rooms and feces all over the parking lot.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

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Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

4
5.01.0
Tao1978
Business
Clarkston, Mi
Mar 18, 2014

Review...

Though the room was nice, always clean.. They had an cart to take the trash out it was so loud...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

4
5.01.0
Illinois Smith
Business
New Haven, CT
Dec 31, 2013

Nice large, comfortable rooms

Room with two queen beds was large clean and comfortable. Bathroom was large and nice as well. There was a small problem with the thermostat. The actual room temperature was about 10° warmer than the setting. This made it a little difficult to adjust. Also, after a few minutes of running the water, the shower plumbing started making a whining, high-pitched noise. Aside from these small room specific problems, the hotel was very nice and I would definitely stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Better choice of restaurants at the next exit (North, Hylan Drive).

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Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

5
5.01.0
Philly nonsmoker
Business
Philadelphia, PA
Dec 29, 2013

5 star

I truly appreciated this stay because I was booked to stay in a standard room that was next to a room that was being used by some holiday revelers. So, I went to the desk to say that I doubted that I would be able to sleep due to the festivities next door. Without any question, the hotel upgraded me to a suite that was nice and quiet. Great solution for all concerned.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

3
5.01.0
Newyorker nyit
Business
Nyc
Jul 22, 2013

Receptionist blunt response

I asked for late check out for 2 hours, but response was a blunt no. Could have been little more courteous.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

4
5.01.0
Canadian roadtriping mom
Business
Cambridge, Ontario
Jul 15, 2013

Weekend getaway

Nice, clean hotel with clean rooms that was really convenient to get to, Breakfast included was a great value but the layout of that could be better organized so it wasn't so crowded at times. I would stay there again with my family.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Shopping tip: Short drive from hotel

Head north from the hotel to get to a great shopping area.

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Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

4
5.01.0
cinepost
Business
colorado
Jun 22, 2013

clean,comfortable

We were pleasantly surprised when they upgraded our room to a jacuzzi suite. room was clean and comfortable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Country Inn & Suites By Carlson, Rochester-Henrietta, NY

Reviewer score

4
5.01.0
eflynn23
Business
Ohio
Jun 19, 2013

Great

It was great place to stay when traveling through town.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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