Hotel Overview
Generally speaking, Good.
Very near to the fall! Nice and clean! Walk to Niagara Falls in 20 minutes.
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Mirage
- Mar 22, 2012
Nice Hotel
Me and my wife stayed in the Hotel and had no complaints. Very Friendly staff. Rooms Clean. Great...
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Oakland11
- Dec 5, 2011
Top features and amenities in the heart of downtown Niagara Falls
Just steps away from the top Niagara Falls sites and attractions, the Crowne Plaza Hotel Niagara Falls is a first-class property and is called “the Place to Meet” because it boasts more than 24,000 square feet of meeting space. Rooms are tastefully appointed with a range of features, and a full-service restaurant, 24-hour fitness center, indoor pool, business center and the area's only Starbucks round out the hotel's offerings.Sheraton at The Falls Hotel, Niagara Falls, NY Rooms
- Traditional
- Description not provided
Hotel Map
- Nearby airports
- Buffalo Niagara International Airport, (BUF), 19.00, MI;
- Area description
- City Center
Amenities
- Air Conditioned
- Business center
- Cordless Phone
- Cribs Available
- Elevators
- Exercise Gym
- Fitness center
- Heated Pool
- High-speed Internet
- Indoor Pool
- Internet Access
- Meeting/Banquet Facilities
- Pets allowed
- Pool
- Restaurant
- Tour Desk
- Wheel Chair Access
Hotel Policies
- Check-in:
- 04:00 PM
- Check-out:
- 12:00 PM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (22)
Ratings and reviews for Sheraton at The Falls Hotel, Niagara Falls, NY
- All travelers (22) 3.7 / 5
- Couples (11) 3.9 / 5
- Families (4) 3 / 5
- Friends (4) 3.5 / 5
- Singles (1) 4 / 5
- Amenities:
- 3.7
- Room cleanliness:
- 4
- Hotel staff:
- 3.9
- Room comfort:
- 4.2
- Location:
- 4.2
- Value:
- 3.2
77%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Mirage
Generally speaking, Good.
Very near to the fall! Nice and clean! Walk to Niagara Falls in 20 minutes.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Oakland11
Nice Hotel
Very nice Hotel. Very Friendly Staff. Nice place to stay when visiting the Rapids Theater. Beds are excellent
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 3
Reviewer score
Would recommend
Oakland11
Nice Hotel
Me and my wife stayed in the Hotel and had no complaints. Very Friendly staff. Rooms Clean. Great Location. Nice Hotle to stay at when visiting the rapid Theater
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
Reviewer score
Would recommend
Gregg11
Personal getaway
the room is excellence, the king bed, wow!!! So comfortable that i feel asleep within few mintues. The location is perfect for walking distance to see the niagara falls and other adventures. The only thing is the exercise room which have half of machines are broken.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Aidan
Orbitz Misled Me
The staff were unfailingly courteous and helpful. When we arrived, the room we had booked was taken, so they upgraded us without being asked to a bedroom plus a large living room, dining room and kitchen area, plus a second bath. I do have a complaint for Orbitz: I requested a room in Niagara Falls, Canada, and this hotel popped up -- in the USA. It's name is almost identical to a wonderful hotel in Canada. I did not notice the USA until too late.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 2
- Value:
- 3
Reviewer score
Would recommend
Anonymous
Definitely better to stay on the
Definitely better to stay on the Canadian side of the falls. Basic hotel with all the essentials.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- No rating
- Location:
- 3
- Value:
- 3
Reviewer score
Would recommend
Crowne Niagra
Niagra falls trip
Nice hotel, friendly staff, awesome location. Only bad thing was the AC in our room was rattling. We had to ask 3 times to get it fixed and it was still a little noisy.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 3
Dining tip:
Short walk from hotel
Hard Rock Cafe nearby. Stay away from the Legends bar.
Reviewer score
Would not recommend
Disappointed Traveler
Mediocre
Average rooms. Breakfast buffet limited and had to wait longer than one would have expected. Hotel associated bar/restaurant subpar. Needs major upgrade. Very noisy. Concierge services and advice subpar. If you have are looking for a decent room without any special perks, then you won't be disappointed. Great local attractions help make up for very average hotel.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
Sightseeing tip:
In Hotel
Be leary of sales pitch for hotel sponsored tours. misleading. Poor value.
Reviewer score
Would recommend
Anonymous
The Crown Plaza Hotel was a well
The Crown Plaza Hotel was a well presented hotel, our room was roomy, clean and had a nice outlook. The location to the falls was excellent. However the buffet breakfast was overpriced for what you received. Some staff looked like they did not what to be there except for the last morning when Sean looked after us extremely well.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- No rating
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Mazzy
Convenient location
I booked 2 rooms for a birthday weekend get-away with friends. I asked for non-smoking,adjecent rooms which I received with no problems. The room was clean and the beds were very comfortable. The location was fantastic, right across the street from the casino. The hotel has a nice sports bar and there are other dining options at the casino but the nicer restaurants there were a bit pricey. We had dinner at the Hard Rock Cafe which was about a 3 block walk. The parking lot is right next to the hotel and although the sign says $5.00, parking is validated by the hotel. My only complaint is that the walls are thin and I could hear people in the room next door but this did not prevent me from sleeping. Overall, my experience at this hotel was great especially if you are looking to go to the casino without paying casino room prices.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 3
Entertainment tip:
Short walk from hotel
Casino is located directly across the street from the hotel.
