I was very disappointed in the room. The rooms were extremely small for the price paid per night. The bathroom was very small with no room at all to get dressed. there was really no extra space in the room to store anything.
This was my second stay at the Wellington. I returned, obviously, because my experience two years ago was good. Unfortunately, I did no have the same experience this time around. My room was much smaller this time. Apparently, a regular sized
mattress would not fit in this very small room. Not only had the mattress been significantly shortened, it sank in the center. It reminded me of one Lucy & Ricky tried to sleep in on their way to California.
The staff was friendly and the Park Cafe has good food and service.
Hotel features (5 = best, 1 = worst):
The Park Cafe, on site, has good food and service.
The staff at the Wellington Hotel was courteous and the location was fantastic (couple blocks from Central Park, Rockefeller Center, and Times Square - 1,2,3 train station right outside the door). Unfortunately, the room was ridiculously small. It
was the smallest hotel room we've ever stayed in. Also, the bed linens were sparse, just a sheet and rough felt blanket and a comforter.
Close to attractions but the room was dirty and had a very old decore and the matress was old and lumpy.It was the type of room that you were not happy to go back to after a long day of sightseeing. You get what you pay for so next time I will not
be staying there. The staff was very nice.
Great location close to every thing you would want to see or do. Front staff was great and very happy to help with ideas for dinner's and subway info. One problem our room ended up as a swamp the Heater/AC leaked on the carpet the entire 5 days.
They took the towels out from under it but did not fix it. Couldn't walk on one side of the small room or you would get your feet wet... Fix the unit and you have a great hotel...
The 2010 July was the second trip to NY in . We love the city, simply adore it. We wnet to NY in the winter and stayed at the City Club Hotel. We wanted to change the location, still in Manhattan.The Wellington hotel should have been perfect for
us. The real experience was awful.The location is great but it is extremely noisy and the side streets smelled very badly. We booked a standard room, thinking that it should be enough. We were given a very tiny room, with a very noisy and built in the window air conditioning unit. I wanted to upgrade the room and discover that there are several standard rooms' sizes. We got a bigger (normal size) room. I thought that the story had ended there but I was so wrong. The room we were given was on a floor with poor wiring system which could not maintain the consumption in teh rooms so the energy and plugs would go off every 20 - 30 minutes. We were out during the day but it wsa awful during the night. No one from the reception are seem to react, at least by apologizing. I took the situation for 3 days and I have demanded to see the GM of the hotel. The manager of the reception (I have managed to find the same one every time) was the most lacking respect person I have ever met. I will not quote all his answers, I will only say that we ere told that we had dumm luck with the rooms, that he would [...] have us relocated to another hotel (like we were his slaves or something) and that the GM would not be able to see me. I was very tough and persistant and managed to meet both the GM and the Assistant GM. They were truly embarassed with what we had through their hotel (and may I remind you that it was not a cheap one at all) and as a token of respect, they offered us a complimentary stay in a King Size room and reimburse 3 nights.My advice to you. If you choose Wellington, do not choose a standard room and be tough. And expect no minibar, by the way.